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“Value for money, comfortable, in town” 4 of 5 bubbles
Review of Crowne Plaza Queenstown

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Crowne Plaza Queenstown
Ranked #20 of 57 Hotels in Queenstown
Certificate of Excellence
GreenLeadersBronze level
Auckland Region, New Zealand
Level Contributor
112 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Value for money, comfortable, in town”
4 of 5 bubbles Reviewed 28 May 2014

This is a great hotel is you are looking for value for money, comfortable rooms, close to the city action and everything that you need in a hotel.

Walking into the main central part is only a few minutes away, so nice and close.

We didnt have breakfast or eat within the hotel so cannot comment on this area.

Room Tip: We booked a courtyard room which was comfortable as we didnt need views of the lake as preferred to...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kimbo08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, 29 May 2014
Dear Kimbo08,

Thank you very much for taking the time to write a review of your stay.

Great to hear you enjoyed our Courtyard rooms and found them comfortable.


Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,392 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (425)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 24 May 2014 via mobile

After 2 weeks of staying near mountains, at motels and holiday parks, I was so glad we picked Crowne Plaza to end our trip in Queenstown.
The beds and pillows were so luxuriously comfortable, my family of 4 had very good sleep for 2 nights. We woke up refreshed and chirpy.
The location was great too, just mins walk away from the city centre. There is a playground just behind the hotel, perfect for my 2 girls to play their heart out. I would go back again to stay there in my next visit!

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Purrlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

We checked out 4 different places ,all more expensive,and were thrilled with everything.Arrived late ,so not much point in paying extra for a water view-had a lovely,quiet room overlooking courtyard.Very comfortable bed -shower over bath not ideal ,but seems this is pretty standard.
Buffet breakfast was excellent-the water view from the dining room was amazing.
The service from every person we came in to contact with ,was faultless.So friendly,but also very professional-a sign of a happy team perhaps?
We spent 2 nights here-definitely not enough.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KAYPMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, 29 May 2014
Dear KAYPMelbourne,

Thank you very much for your wonderful review.
I am pleased to hear you enjoyed your 2 nights with us.

Great to hear we delivered great service, that is what we are all here for and I am glad this shows, we love what we do every day for our guests.

I look forward to welcoming you back in the future.


Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 May 2014 via mobile

A perfect hotel to base yourself to explore this awesome city . Central location right nxt to the gondola which is must . The rooms were good and all restaurants at the doorstep . I will stay here again for sure . Very trendy in the lobby area with great cocktail bar before heading outside to the many restaurants nearby

Stayed July 2013, travelled with friends
Helpful?
1 Thank Chillman68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

You get what you pay for and this hotel was worth every cent.
I paid for the room with a balcony but I am sure you could ask for an upgrade on arrival.
Delightful staff and so helpful and friendly.
Clean , spacious room
Quality fittings and furnishing
Beautiful views day and night
Joining IHG and getting free WiFi was a huge bonus .
It would have been nice to get a discount on parking .
I would recommend this centrally located hotel within walking distance of the shops ,the cruise ships and the other launching places of the bus tours etc.
Minor problem was very loud heating units in the corridors that could have been irritating if I wasn't so tired each night .

Room Tip: Any room with a balcony
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, 29 May 2014
Dear Mary M,

Thank you for taking the time to write a review of your stay.

I am pleased you enjoyed your stay with us and that our staff were helpful and friendly.

Also great to hear you joined IHG Rewards Club and immediately took advantage of our free internet.

My apologies for the noisy heater, I will get our maintenance team to look into this.


Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

I recently spent four nights here. The hotel is brilliantly located right on the lake. just outside the front door are the local shops, including a convenience store just to the left. The staff were friendly, efficient and most welcoming.

There is only one suite, Room 601. Just a tad more expensive than a regular room, and worth every bit extra. Very comfortable and spacious.

Be sure to look for Chris at the Concierge task. Extremely helpful, and always looking for ways to make the stay even more enjoyable.

Room Tip: Book the suite - Room 601 - if you can. Get in early though because it goes quickly.
See more room tips
  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 May 2014

Location is unbeatable. Rooms are definitely excellent, but there were a lot of fees that added up over our stay and we ended up paying almost double what we were originally quoted.

Service was excellent except for one incident with room service, but it was pretty egregious for a $200+/room hotel. We had ordered a pizza off the late night menu and when it arrived it was cold to the touch, which is understandable, but when we called to ask them to fix this (supposed) mistake the room service attendant actually had the nerve to tell us that the pizza was cold "because it's a frozen pizza" and the same thing would happen it we had him send up another one! The kitchen/front desk staff was very rude to us during this whole ordeal and while it may have just been an isolated incident, and while it may have been an isolated incident it was still shocking nonetheless coming from customer service/hospitality standards in the U.S.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Liz_ODonnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, 28 May 2014
Dear Liz_ODonnell,

Thank you for taking the time to write a review of your stay.

I am very disappointed to hear about your recent room service experience. I can assure you that our pizzas are not frozen, the base is kept in the fridge to ensure it stays fresh and the toppings are added when an order comes in. Your feedback on the customer service you experienced from one or two of our team members is unacceptable on this occasion and I promise you that I will personally look into this, as this is most unusual.
Thank you for bringing this to my attention, I appreciate you taking the time.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Queenstown

Property: Crowne Plaza Queenstown
Address: 93 Beach Street, Queenstown 9300, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Queenstown
#5 Business Hotel in Queenstown
#15 Romantic Hotel in Queenstown
#15 Family Hotel in Queenstown
#19 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Overlooking the breathtaking Lake Wakatipu and The Remarkables mountain range, Crowne Plaza Queenstown is conveniently located just minutes from the town centre. Across the road is the popular Steamer Wharf – home to great dining, bars and entertainment. Whether you are here for business, leisure, or even a bit of both, your comfort and enjoyment are our priority. From luxurious bedding, spacious rooms to your own balcony or courtyard, we have everything to make your stay a magical one. We also have a dedicated Queenstown activity concierge to assist with recommendations and bookings to help you get the most out of your stay in Queenstown. ... more   less 
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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