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“Great location and comfortable room”

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Crowne Plaza Queenstown
Ranked #18 of 59 Hotels in Queenstown
Certificate of Excellence
GreenLeadersBronze level
Reviewed 24 August 2014

The Crowne Plaza is in a great location in Queentown. Our room had a balcony and lake view. The room was spacious and comfortable. The staff were all very pleasant and helpful. We will stay here again.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank bevchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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644 - 650 of 1,534 reviews

Reviewed 23 August 2014

We arrived after a long drive from Dunedin and were told that as Gold Ambassador members we had been upgraded to a Mountain view room. This room was on the small side but, if you leaned far enough out you could see the mountain around the bushes outside the balcony! The gym, in the room next door, was small but functional. We ate at the restaurant twice, breakfast and lunch. Both were OK but the staff were not the best we have encountered. One interesting idea not thought through was the juicer at breakfast. This became clogged with Kale etc each time it was used and generally took 15 minutes to be cleaned out!

Room Tip: Not really worth the extra for a mountain view room.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank BillyBirdIBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Queenstown, responded to this reviewResponded 8 September 2014

Dear BillyBirdIBT,

Thank you for your recent stay, and for taking the time to leave us a feedback. It is nice to know that you found our location good and the staff nice. On the other hand, we regret certain aspects during breakfast did not make for an exemplary hotel experience. We apologize for any inconvenience this has caused and would like to assure you that we will certainly work on improvements to ensure this type of situation does not reoccur.

The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

This is not a luxury hotel. Rooms not too big. We were on a honeymoon; still we were given two queen beds; instead of one. Breakfast is nice, not too lavish though. The staff at concierge is, however very knowledgable; helpful and friendly.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Sleep Quality
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2  Thank abhinav_the_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this reviewResponded 1 September 2014

Dear abhinav_the_explorer,

Thank you for taking the time to write a review of your stay.
I am sorry we were unable to allocate a King room during your stay, we do our utmost to allocate to room preference where possible. Great to hear that you enjoyed our breakfast and that the concierge team were knowledgeable and friendly.


Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown

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Reviewed 18 August 2014

Had a fabulous time at the Crowne Plaza, excellent location, fantastic buffet breakfasts, and obliging friendly professional staff. Couldn't fault this hotel, our room was spacious, very clean, great view, good movie options.....loved it. Many thanks to Jasmine for her care and concern.

Room Tip: Ask for a room with an exceptional view
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
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Thank misfortune2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

This was my 5th stay at crowne Plaza and I loved it yet again. It's location is second to none. The staff were better than ever. Attentive, polite, helpful. Can't say a word against it. Will no doubt be back again in the future......Oh and the hot chocolates are yum

Room Tip: Ask for a waterfront room.
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  • Stayed: August 2014, travelled on business
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    • Cleanliness
    • Service
1  Thank Cookster_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

Just returned from a three week visit to New Zealand and Australia. We began our trip with a stay at the Queenstown Crowne Plaza. The hotel was lovely with great views and very central to downtown within walking distance to restaurants, shopping and attractions. The staff were welcoming and friendly and went out of their way to accommodate our needs. Would highly recommend and would return if we are ever fortunate enough to visit Queenstown again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
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Thank lvtotravel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this reviewResponded 10 August 2014

Dear lvtotravel01,

Thank you for taking the time to write a review of your stay with us, and chosen us to stay during your 3 week visit to New Zealand.
Thank you for your kind words, I am pleased to hear that our team were welcoming and friendly.

Hope to welcome you again to Queenstown one day.


Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown

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Reviewed 6 August 2014

We stayed here for 3 nights in March. Location was awesome and within walking distance to restaurants shops and attractions. Room was nicely decorated and staff was pleasant. We would defintely recommend this hotel.

  • Stayed: March 2014, travelled as a couple
    • Sleep Quality
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    • Service
Thank Mandamay52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this reviewResponded 10 August 2014

Dear Mandamay52,

Thank you for your comments and kind words.

Great to hear you had an enjoyable stay.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Queenstown

Address: 93 Beach Street, Queenstown 9300, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Queenstown
#5 Business Hotel in Queenstown
#13 Family Hotel in Queenstown
#15 Romantic Hotel in Queenstown
#16 Luxury Hotel in Queenstown
Price Range: £180 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Overlooking the breathtaking Lake Wakatipu and The Remarkables mountain range, Crowne Plaza Queenstown is conveniently located just minutes from the town centre. Across the road is the popular Steamer Wharf – home to great dining, bars and entertainment. Whether you are here for business, leisure, or even a bit of both, your comfort and enjoyment are our priority. From luxurious bedding, spacious rooms to your own balcony or courtyard, we have everything to make your stay a magical one. We also have a dedicated Queenstown activity concierge to assist with recommendations and bookings to help you get the most out of your stay in Queenstown. ... more   less 
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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