This place was wonderful! Paul and Matt fill your every need before you know that you have it! The breakfasts are wonderful, the room lovely, the view spectacular. (Upgrade to a room with a mountain view; totally worth it!) They are helpful with any arrangements, recommendations etc that you want and strive to make your stay a memorable one. The location is perfect - quiet and serene yet just a 5-minute walk from shops, restaurants, activities, etc. I would recommend this place to anyone looking for an upscale, elegant retreat while in Queenstown and would definitely stay here again!