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“Not the best night”

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Holiday Inn Queenstown Frankton Road
Ranked #45 of 58 Hotels in Queenstown
Brisbane, Australia
Level 5 Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Not the best night”
Reviewed 18 April 2014

The location was convenient for getting to the city and the airport. We got a last minute deal online but I still feel like we paid too much. The room was dated and cheaply built, and the bathroom terrible. Our bed was quite springy and uncomfortable. We had a room overlooking the tennis courts which was fine except the walls did not provide much sound barrier for the kids playing outside at eight am. Parking is also very limited and most people in our section put their cars along the driveway in any way that could fit.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank MRC-WJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, 6 May 2014
Dear Goldridge Guest, Thank you for your time to post this review. YES we agree the bathroom could be so much better so we are pulling it out this month and replacing it with a new one.It is a little quieter in Queenstown at the moment and an ideal time to fix a problem area. So in future our budget rooms will have new bathrooms so we appreciate your bringing this to our attention. Best Regards, Penny Clark
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394 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 March 2014

The room and location was ok, but one thing i was really unhappy is I didn't get my room served, which I asked for it. No one came to clean my room, no clean towels. Receptionist don't care customer's complains!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RuiRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, 31 March 2014
Dear Goldridge Guest, Thank you for taking your time to offer feedback about your recent stay at the Goldridge. I'm very sorry to hear of your room service experience. I can assure that this was not up to our usual standards. I will be following up with our housekeeping staff to ensure they cannot miss a room in the course of their duties, to ensure it does not happen again. Thank you for bringing this to our attention. Kind Regards, Penny Clark
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Darwin, Australia
Level 6 Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 24 March 2014

Stayed at the Goldridge Resort on our last night in Queenstown coming from Dunedin before heading back home (to Australia). We stayed in a double room which had one double bed, and two single beds. This was good enough for a family of two adults and two children. The room was clean but the bathroom was a bit tired. The room had a good view of the Lake Wakatipu. We arrived at 11:30pm and service from the reception was good. There was also free wifi of 250MB per two users but you can ask for more wifi if you need to. The hotel is not very close to the CBD but it is close enough to the airport.

Room Tip: Rooms on the lakeside are good enough.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kapresto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, 25 March 2014
Dear Goldridge Guest, Thank you for your time to post this review. I'm glad to hear you had a comfortable stay. We operate a 24 hr reception service which gives our guests opportunities to arrive late when catching a plane the next day. Our resort is 4k's from the International Airport and also 4k's from the town centre with a complimentary shuttle service to town in the morning and evening. We appreciate your feedback and hope to see you back at the Goldridge next time you are in town. Best Regards, Penny Clark
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Wollongong, Australia
Level 5 Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 March 2014

Queenstown has a huge amount of accommodation. We had three adults and booked a one bedroom kitchenette. The main room with the double bed in it was tiny and the kitchenette very small. The reception was more than accommodating and we switched to a slightly bigger room. There is basically minimal car parking where the family units are and after a night out we had to park up at reception which is about 300m from our room. There was no-where to park. Had a huge tennis court in front which no-one was using though. It was very clean. For $180 I would like something to sit on rather than a dining chair. A resort I would envisage to be big and spacious. Our rooms weren’t and the car parking not good. Reception was very nice, it was very clean but left a lot to be desired.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Neville R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, 25 March 2014
Dear Goldridge Guest, thank you for choosing to stay at the Goldridge. I'm pleased to see you gave us high marks for cleanliness and service. Our team work hard to ensure our guests get a wonderful experience when staying with us. Sorry to hear about your room experience. We aim to cater for a variety of travelers offering from our superior lakeview rooms to budget priced rooms. Our family rooms are facing the tennis court but we also provide superior triple rooms with amazing views. We appreciate your feedback and hope to see you back in New Zealand in the near future. Best Regards, Penny Clark
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Auckland Region, New Zealand
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 March 2014

I spent a night here, and found it very comfortable. The restaurant serves the best garlic bread I have ever tasted. The staff were pleasant and the facility's above average. Great food too, I would stay here again.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TAMember07242014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, 25 March 2014
Dear Goldridge Guest, thank you for your comments on the garlic bread, Chef was very chuffed! I'm glad to hear you had a comfortable stay also, we hope to see you back with us in the near future. Best Regards, Penny Clark
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Thames, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 March 2014

We enjoyed our 5 day sty at Goldridge Resort. The staff were efficient and personable and the restaurant/bar comfortable and convivial with excellent food on offer. Our premium room with view of the lake was very clean and comfortable and room service was excellent. One criticism is that as there are no cooking facilities it was quite expensive to have to have breakfast in the restaurant or outdoors, so the provision of some bowls and spoons for cereals would have been a bonus. Parking was no problem and the courtesy van service to/from Queenstown was very useful. We would not hesitate to stay at Goldridge again

Frank & Jean Jones

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Jean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, 25 March 2014
Dear Frank & Jean, thank you very much for this warm review. I'm pleased to read you had a good time with us at the Goldridge. We do not provide bowls and spoons in our rooms but you are more than welcome to see one of our restaurant staff and borrow cutlery from our Bistro 594. We hope to see you again in future. Best Regards, Penny Clark
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Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2014

This is a lovely little hotel, with nice rooms and friendly, helpful staff, but the waitress ruling over the hotel breakfast was grumpy, unhelpful and rude. I ordered one of the la caste breakfast dishes advertised on Goldridge's website and then I asked if I was allowed to have a coffee from the counter with that. Grumpy Waitress said yes, of course, but that I would have to get it myself because she wasn't going to. Then, while I was pouring my coffee, Grumpy Waitress returned with a piece of paper she needed me to sign immediately. She waved the paper and a pen in front of me while I was still pouring the coffee, demanding that I sign immediately. I asked what it was for and she said some guests try to leave without paying their breakfast bill. She glared at me. So I stopped pouring my coffee and signed her piece of paper. I found out when I went to pay for my breakfast that Grumpy Waitress had charged me for that coffee after all, and that was why she'd been so keen to get my signature.
A shame really -- this is a nice hotel, but I won't be back. Grumpy Waitress gives bad service and charges for things she has indicated are included -- I shudder to think what she does if she's on reception and feeling spiteful.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Smile1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, 3 March 2014
Dear Goldridge Guest, thank you for taking your time to post this review. I'm glad to hear that you enjoyed your room and our staff were helpful to you, but it appears we failed with your breakfast experience. We sincerely apologise for this, it is certainly out of the normal, we will endeavour to find out what caused the grumpy mood and correct the situation. Thank you for bringing this to our attention. Best Regards, Penny Clark
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Additional Information about Holiday Inn Queenstown Frankton Road

Property: Holiday Inn Queenstown Frankton Road
Address: 594 Frankton Road, Queenstown 9348, New Zealand (Formerly Goldridge Resort)
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#28 Family Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Queenstown Frankton Road 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
Goldridge Resort is a beautiful spacious 75 room property with restaurant and bar that welcomes you to enjoy the ultimate Queenstown experience. Located on a prime 5.5 acre ridge, looking over Lake Wakatipu with views of the Remarkable Mountains, just minutes from the airport and 4kms into town, it’s an ideal location for your southern experience and the perfect base from which to explore the essence of our beautiful alpine resort ... more   less 
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Also Known As:
Goldridge Hotel Queenstown

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