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“Tranquility and lovely staff”

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Eichardt's Private Hotel
Ranked #20 of 58 Hotels in Queenstown
Certificate of Excellence
Level Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Tranquility and lovely staff”
Reviewed 9 August 2014 via mobile

Just popped in for a coffee, wish I was staying here! Wait staff were very friendly and happy for me to sit and enjoy the fire x plan to come back for tapas, so lovely and quiet too perhaps because I'm child free....

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yavann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eichardts, General Manager at Eichardt's Private Hotel, responded to this review, 20 August 2014
Thanks for your review Yavann, see you again soon for dinner!
If you do end up bringing the kids in, they have their own menu with loads of nice options, as well as modifying the regular tapas menu to suit if we can.

See you again soon,
James
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258 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2014

This hotel is easily Queenstown's most luxurious. Absolutely stunning suites, beautifully appointed with every amenity and luxurious interiors. Stayed here for a weekend and did not want to leave, the staff are warm and service unobtrusive. We will definitely be back, thanks Jackie and the team!

  • Stayed April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank harrison_francis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eichardts, General Manager at Eichardt's Private Hotel, responded to this review, 3 August 2014
Thank you for taking time to post your comments, much appreciated. So pleased you enjoyed your weekend with us.
Look forward to seeing you again on your next trip to New Zealand.
Regards,
James
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Johannesburg, South Africa
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 July 2014

This is my idea of the perfect hotel - small and beautifully appointed - I coveted all the furnishings.
The tapas bar is wonderful - five stars for food and ambience. I had an apple martini that I still think about. Service was charming, easy and unobtrusive. Would love to go back

Room Tip: Lake views are spectacular
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eichardts, General Manager at Eichardt's Private Hotel, responded to this review, 3 August 2014
Thank you for your feedback Gail, so glad you enjoyed your stay with us it was a pleasure to have you. Small and intimate is the best description, a remote lodge in a downtown setting.
Look forward to welcoming you back to Eichardt's next time you visit Queenstown.

Best wishes,
James Cavanagh
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Auckland Region, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2014

We had the most amazing stay at eichardts,both my partner and i had heard so much about this private hotel,and how it had recently experienced new owners.
We were blowen away by the service and the amazing rooms with a view, simply spectacular!

The tapas in the ground floor bar,in particular the seafood chowder were to die for!

Room Tip: Any room is amazing
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisWright2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eichardts, General Manager at Eichardt's Private Hotel, responded to this review, 5 July 2014
Thanks Chris, glad you enjoyed your stay with us last week.
Now that winter here, Eichardt's suites are without doubt the cosiest luxury suites in Queenstown and make it hard to leave!
Great to hear the bar lived up to expectations as well, we hope to welcome you back on your next visit.

Best wishes,
James Cavanagh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Australia
Level Contributor
109 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 2 July 2014

We loved this gorgeous boutique hotel with its prime location overlooking the lake and in the heart of the town. It is pricey but you get a high level of service and luxury for what you pay. We were upgraded to a spacious, luxurious suite overlooking the lake. Fabulous space with a contemporary fit-out and much appreciated fire place. Fruit and nuts went down well and loved the funky little tea bags!. Bed huge; likewise bathroom. Only issue was a sky-light over the bed which didn't seem to have a shade; a Another bit light a bit early!. The parlour was fun with comfy chairs and complimentary whisky and a delectable sherry. Staff were excellent and we had no issues with pre-dinner drink and had a table available for us for evening tapas. Breakfast was also excellent with a good choice, prompt service and a wide selection of papers. We were reluctant to leave the place and didn't venture far from this hotel as it was too charming and comfortable. Would absolutely return. Another plus; free WiFi hotel wide; excellent!

Room Tip: lake view room
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Libby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eichardts, General Manager at Eichardt's Private Hotel, responded to this review, 5 July 2014
Thank you for taking time to post your experiences at Eichardt's, I am thrilled your stay was all you expected it to be.
All the little extra touches around the hotel do make the difference don't they, I love those Tea Forte bags, why have the ordinary when we can be spectacular! Glad you enjoyed the whisky lounge as well, we like to make it more of a lodge experience with lots of inclusions, and choosing the selection of single malts and brandies was a sought after job.

There is a shade on a remote control for the bedroom skylight, apologies if that wasn't made clearer on arrival. A lot of guests are blown away with the suites and outlook that the 'instructions' on all the features can get lost, I hope this didn't lead to an early wake up.

Look forward to welcoming you back to Eichardt's next time you visit.

Regards,
James
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2014

This sophisticated, boutique hotel is located right in the heart of Queenstown and is truly the best location you could possibly ask for. We had a breathtaking view from our elegantly decorated room overlooking the lake. It was a spacious suite that combined a classic feel with a contemporary twist. The fire place and beautiful decor made for such a cozy and warm setting.

We really enjoyed the fresh fruit and nuts each day and the chocolates in the evening. The bed was incredibly comfortable, the bathroom spacious and modern with every luxury amenity you could want - it made it tough to leave the room!

The staff was very friendly and always willing to assist with any request. We had tapas and drinks at the restaurant and the food was delicious and it had a real rustic charm. Definitely a go to place even if you don't stay at Eichardt's.

We will be back and highly recommend!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DSColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eichardts, General Manager at Eichardt's Private Hotel, responded to this review, 30 June 2014
Thank you for your review, we're delighted to have been your hosts in New Zealand!
Our lakefront positioning is certainly the pride of Queenstown, but we are not resting on our laurels, I'm glad you enjoyed the service and amenities as well.
I have a weak spot for the chocolates as well - hand made in Eichardt's kitchen by the wonderful Marcella, when she isn't baking the cookies for the in room bar.
Hope to see you again soon, safe travels.
James Cavanagh
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Sydney, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 June 2014

This is our second visit to Eichardts. Both times we stayed in a 2 bed apartment for 7 nights. The rate included breakfast and a pre-dinner drink.
Eichardts markets itself to be up there with high end boutique hotels around the world. In terms of comparative value it cost our family of 4 more to stay at Eichardts than The Peninsula in Beverly Hills or The Hyatt 2 bedroom Residence's in Aspen. In some areas it delivers, in other areas it is below par.
Location: Tick. Agree with other reviewers, second to none.
Accommodation: Tick. Cosy, contemporary, well appointed apartments. The rooms could do with a guest directory. TV is hard to work.
Food: Fantastic, although we would have dined in the bar more often if they had a few more staple options. When you are staying a week with the family a toasted sandwich for dinner can be very appealing. I also didn't see the porridge option that the GM referred to in the last review. This would have been an appealing winter option.
Ski service: Sno Pro were excellent. Met us at the hotel and fitted our skis, boots and helmets.
Service: This is the area Eichardts could do better. Staff need to be trained to anticipate in-house guests needs better. 1) Ski/Luggage valet is needed. This is not a $100/night B&B and dragging your own luggage and skis across the road and up and down stairs is a drag. 2) Don't leave guests hanging with what is included in the rate. For example: Turndown is stated to be included but this only happened after I enquired on the second night. I was then asked everyday "what time would I like turn-down?" This was a bit tedious. By covering this at check-in would save time for everyone. Similarly, if a pre-dinner drink is included in the rate then it goes without saying (you would think) that the bar staff should anticipate that at some stage during the evening you will have in-house guests who would like a drink.
Staff Highlights: Gary at breakfast. Remembered us from our last visit. Friendly, professional and efficient. Anticipated our coffee order after the first morning and delivered the level of service you would expect from this type of hotel. Adam (duty manager) was also very responsive and gave good restaurant recommendations. Lowlights: Evening bar staff: The only place we felt like we received backpacker service. Staff need to be trained to deal with in-house guests. We dined in the bar every morning and every evening before dinner. Day 5 and some staff still didn't know who we were. Staff don't seem to know/ or care what to do with in-house guests when the bar is full. In the end I had to ask for the duty manager, who was more than accommodating with reserving a table downstairs or escorting us upstairs (although we did have to ask for the fire to be lit). So overall we had a pretty good stay at Eichardts. Would we return for a third time? Possibly but would look around for better value options first.

Room Tip: lake view all the way.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank familyof997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eichardts, General Manager at Eichardt's Private Hotel, responded to this review, 30 June 2014
Thank you for taking time to post your thoughts, I appreciate the feedback.
I am very pleased to see we have achieved our goals in a lot of areas, obviously a couple of little irks there that we can iron out.
We have just acquired a second hotel in Queenstown, The Spire and are working on staff cross training across both hotels so there has been a few new faces around, you've identified a things for us to work on and we're committed to getting our service perfect.
While not on the standard menu, porridge is available for house guests - indeed any other favourites or quirky requests we will always endeavour to deliver if possible, I encourage house guests to make us aware of anything you'd particularly like the kitchen to make, generally its done without fuss.
Do come again and don't hesitate to contact me directly if I can assist in any way.

Regards,
James Cavanagh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eichardt's Private Hotel

Property: Eichardt's Private Hotel
Address: Marine Parade | PO Box 1340, Queenstown, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Queenstown
#19 Luxury Hotel in Queenstown
#20 Family Hotel in Queenstown
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Eichardt's Private Hotel 5*
Number of rooms: 10
Official Description (provided by the hotel):
HM Magazine (Australia) Best New Zealand Hotel 2014. World Luxury Hotel Awards Best boutique ski hotel 2013 and 2014 Eichardt's Private Hotel provides fine accommodation in five luxurious Hotel Suites, four Lakefront Apartments, and the Eichardt's Residence, all located in the historic district on a premium lakefront position at the heart of Queenstown's cafe and restaurant precinct with some of the finest international shopping labels an easy stroll away. The Hotel reflects contemporary provincial elegance, its modern features in perfect harmony with the distinctive antiques and luxurious furnishings of this New Zealand icon. The Lakefront Apartments, just a few paces away from Eichardt's Private Hotel offer stunning views of Lake Wakatipu and nearby mountain ranges. The Residence, located on an elevated position, a few minutes walk from the hotel is set over three levels and offers three suites, each with large ensuite, movie theatre, full European kitchen, and three lakefacing balconies. Queenstown's premier lakefront address offers a welcoming and stylish environment for sampling mouth-watering creations and timeless cocktails. Eichardt's Bar oozes the warmth, comfort and style of this beautiful old hotel with amazing views of the lake and surrounding mountains. ... more   less 
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Also Known As:
Eichardts Private Queenstown

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