This is our third stay at these apartments over the last decade. The views, location (we enjoy being away from the busy part of town and the walk into town) and the space are what brings us back. As we are aware that each apartment is individually owned and furnished we particularly requested one that had been recently renovated. The kitchen, bathroom, carpets etc were in good condition but the furnishings were certainly not current and were lacking, and seriously it had the ugliest lounge suite!! This was disappointing given our request; we viewed another apartment (no. 7) which was being cleaned and it was fabulous - tasteful and current; doesn't make sense that the standard can vary so much but the rate is constant.
The usual managers were away (May is very quiet in Queenstown) so things were lacking in that department also. Our apartment did not get made up one day although we put out the sign albeit in the middle of the day, but there was no instruction to have the sign out by a certain time. Also we had an urgent plumbing problem on the last night and were unable to raise management. We were financially compensated when we paid our bill but would have preferred a good night's sleep.
If one had been allocated unit 7 and under usual managment the rating could easily be a 5; but with our experience this time around I can only give it a 3. However, the rates were good for this off-season period.
- Official Description (provided by the hotel):
- 15 very spacious apartments set in peaceful secluded surroundings with amazing views of Lake Wakatipu and the surrounding mountains. Located just a 20 minute walk along the lakefront from the town centre of Queenstown. There are one bedroom, two bedroom and 3 bedroom apartments that are serviced daily, and there is a choice of either a super king bed or 2 single beds in each bedroom. These all have many of the comforts of home including fully self contained kitchens, laundry facilities and a spa bath. There is free wifi and we provide many complimentary household items to make your stay more enjoyable. Underfloor heating in some areas and the wood burner fireplace are nice treats on the cold winter evenings. You can also enjoy the heated indoor swimming pool or relax in the sauna. ... more less
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