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“Comfortable and perfect location”

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Novotel Queenstown Lakeside
Ranked #19 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersSilver level
Reviewed 30 November 2013

This is the perfect hotel from which to explore Queenstown. Located within seconds walking distance of the centre and next to the lake.

We had a basic non-lakeside room which was of good size and comfortable. Housekeeping was efficient and staff friendly.

It is reasonably priced (by NZ standards). However the breakfast is pricier than local restaurants and internet access is a ridiculous price. I would rate the hotel a 5 if wifi access was free throughout the hotel as it is in many Accor hotels internationally.

Stayed: November 2013, travelled as a couple
1  Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded 15 December 2013

Dear Philip_Ward
It is wonderful to hear that you enjoyed exploring Queenstown from our lakeside and in-town location and that you enjoyed the hotel and the service you received from our staff. Our full buffet breakfast offers value for money for the extensive options we offer including a full continental selection, international hot and cold cuisine, a range of hot dishes as well as eggs made to order, a make your own waffle and fresh juice station and baked whole salmon as well as much more. Currently our WIFI is provided by an external supplier and we are working with them to develop more user friendly WIFI options however in the meantime we are delighted to offer our guests complimentary use of three Mac stations as well as 50mb complimentary WIFI per day in the hotel lobby in addition to the various paid internet options we provide. In addition to this, internet is complimentary to our LeClub Loyalty Club members at Silver and Gold Status as well as our Advantage Plus members.
We look forward to welcoming you back to Novotel Queenstown Lakeside in the future.
Kind regards
Mia McGregor
Sales Manager

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1,583 - 1,589 of 3,197 reviews

Reviewed 27 November 2013

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank tramper53
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded 28 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 November 2013

Absolutely recommend staying here, we came for a destination wedding and stayed on for a holiday. They are located in the heart of Queenstown, the facilities are amazing and the staff are super friendly and very helpful. I do not have even one negative memory from this trip and accommodation.

  • Stayed: April 2013
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1  Thank Brooke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded 28 November 2013

Dear Brooke M
Thank you for your review of your stay with us at Novotel Queenstown. It is wonderful to hear that you had such a great time and we look forward to welcoming you back to Queenstown in the future.
Kind regards
Mia McGregor
Sales Manager

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Reviewed 26 November 2013

Really superb location...very close to all the restaurants and bars. Hotel was functional, clean and quite comfortable. Rooms a little small espect with two double beds....but this was definitely compensated by location and friendliness of staff.

Room Tip: only a few rooms have views. These will cost more...ask for availability.
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  • Stayed: November 2013, travelled as a couple
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1  Thank Philippo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded 28 November 2013

Dear PhilippoA
Thank you for your review of your recent stay with us at Novotel Queenstown Lakeside. It's great to hear that you enjoyed our perfect in-town lakeside location and were well looked after by our friendly staff. We look forward to welcoming you back to Novotel Queenstown in the future.
Kind regards
Mia McGregor
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013 via mobile

We stayed at the Novotel the night before and the night after hiking the Hollyford Track. It was convenient for the briefing at the Spire and the pick up and drop off. Rooms were comfortable. Service was exceptional - from the friendly check in , the bar staff and breakfast team. What was exceptional was on returning very tired to our delight the bags we had left had already been taken to our room. Would highly recommend staying here

Stayed: November 2013, travelled as a couple
1  Thank jackirmic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded 26 November 2013

Deat Jackirmic
Thank you for your lovely review of your recent stay with us and I trust you enjoyed walking the spectacular Hollyford Track. Our staff work hard to ensure that every guest receives personalised friendly service and it is wonderful to hear that you appreciated this.
We look forward to welcoming you back in the future.
Kind regards
Mia McGregor
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

A great position on the lake and very handy to the gardens and the town centre. Easy walking to the shops, cafes, wharf, gondola and main bus stop.
Rooms are comfortable but, strangely, there is no holder for soap and shampoo etc. in the shower/ bath area. They kept sliding off the edge of the bath.
The staff were very friendly, spoke many different languages and were cheerful and helpful to everyone. Making bookings for tours was done quickly and the suggested tour operators were excellent.

Room Tip: Book a "lakeview" room and ask for the upper floors, such as 3 and 4. These will give a vi...
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  • Stayed: November 2013, travelled solo
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3  Thank NeddyR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded 26 November 2013

Dear NeddyR
Thank you for your review of your recent stay with us at Novotel Queenstown Lakeside, it is always good to receive such positive feedback about our guests experiences. We will be looking into your comments regarding the soap holder in the bathrooms and I will also be sure to pass on your great comments regarding our concierge team who booked your Queenstown activites in.
We look forward to welcoming you back to Novotel Queenstown Lakeside in the future.
Kind regards
Mia McGregor
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

stayed in January whilst attending our daughter wedding. Travelled thousands of miles from UK for her big day and to see the southland. lovely hotel, airy and bright with all the high standards we expected for a novotel. friendly staff, they even parked the ute! rooms were lovely and spotlessly clean. great location with gardens and sea views. restaurant service was fabulous and staff all very helpful. would stay there next visit to Queenstown.

Room Tip: my room overlooked a garden at rear but you could see the sea too!
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  • Stayed: January 2013, travelled as a couple
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2  Thank horsleyhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded 26 November 2013

Dear horsleyhill
Thank you for your lovely review of your stay with us at Novotel Queenstown Lakeside. It's great to hear that you enjoyedyour stay and the service you received and we look forward to welcoming you back in the futute.
Kind regards
Mia McGregor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#17 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
Price Range: £106 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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