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“Great Location and friendly service”

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Novotel Queenstown Lakeside
Ranked #19 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersSilver level
Reviewed 8 January 2014

We always stay at Novotel in Queenstown when we visit as the location is perfect for food, stocking up, and pretty much everything else. Rooms and nice and clean and staffs are super friendly. Its also great they have a guest laundry - we use Queenstown as a base between trekking trips and always have loads to wash.

The only bit of negative feedback I have is the 30MB per day free wifi iwhich is only available in the lobby. In this day and age I expect hotels of this calibre to provide guests with at least unlimted free wifi in the common areas, not 'you can only use it once a day and we will give you 30MB only'.

Apart from that very happy with the hotel and will come back again.

  • Stayed: December 2013, travelled as a couple
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1  Thank Ashley_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 12 January 2014

Dear Ashley_Sydney,

Thanks for the positive review of the hotel and for being such loyal guests of ours! It's great to read that you are return guests from Australia who choose to stay with us when in Queenstown. We also think our location is perfect and glad to hear you find the guest laundries helpful. It sounds like you pack a lot into your time in Queenstown so it's pleasing to read we can assist in making it a little easier for you.

The internet data limit has recently increased, and we also have the Mac stations in the lobby which are unlimited in terms of both time and data usage.

We look forward to you staying with us again.

Sam Sherer
Executive Assistant Manager

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1,538 - 1,544 of 3,201 reviews

Reviewed 8 January 2014

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Andrew B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 12 January 2014

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Reviewed 7 January 2014

There are so many better options in Queenstown than Novotel! We made the mistake of booking late for our final days of a 2 week NZ trip, so were kinda stuck here. Its a business hotel, that many tourists are drawn too, because its a familiar chain. We travel a LOT, and love high-end hotels & B&B, this is not. Maybe 3 star at best. The rooms are small for the money
( even the 4th floor renovated room), they charge you for in-room internet use, aside from the initial free 30 min ( its 2014!! What hotels charge for internet anymore?? Thats like charging for towels IMO!), plus they charge you an extra 1.5% at checkout for using a credit card to pay. Really?? OK, next time, I will pay with pennies. In addition, when asked if we could check out 30 min later than usual ( 90% of hotels will do this), the receptionist didn't even look to see if she could juggle the order of room cleaning to allow it, but simply replied,"sorry its not our policy". If you are in Queenstown, or if we return, I'd recommend the Rees Hotel ( GREAT service!) or the newer boutique hotel in town called the Spire. OR Amour bed & breakfast. For travelers from out of country, don't think you MUST be in downtown Queenstown to enjoy it. Rees has free shuttle service on the hour, there is a fantastic walking track along the lake to most other hotels or condos, and if you rent a car, there is a ton of cheap parking lots in Queenstown. Be adventuresome! Book a place that isn't a generic, chain hotel! It will be far better value for your money.

  • Stayed: January 2014, travelled as a couple
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1  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 12 January 2014

Dear Jennifer S,

Thank you for taking the time to review your recent stay with us. We're disappointed to read you didn't enjoy your stay with us, as it is very much outside that of our regular reviews. We pride ourselves on our superior location and our guests enjoy being able to walk into town to the many great restaurants and bars nearby.

Our internet pricing throughout New Zealand and Australia is very different to that of other countries, and whilst there is still a cost for some services, we do have options available free of charge for our guests to use whilst they stay with us. It's very untoward of our Reception team not to try and accommodate you for an extended checkout, however at this time of year Queenstown is extremely busy in which our teams are trying their best to ensure everyone is well looked after.

We trust you enjoyed your time in our beautiful country and thank you again for the review.

Sam Sherer
Executive Assistant Manager

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Reviewed 7 January 2014

FANTASTIC, BEAUTIFUL location next to lake and Queenstown Gardens. At end of town so you don't get noise but next to mall, shops and restaurants. Love the rose garden and lake access.

We tried to sleep with windows open to enjoy the fresh, clean air but our room was on street side and morning trucks and buses were too loud. We ended up keeping windows closed and sleeping with air conditioning. It was very quiet and we had a great sleep. Our kids' room overlooked the back and all the air conditioning units. There was no view but they did not require it.

Food and service is fine, but very low key. Buffet is good just not over the top. Coming from Middle East we are accustomed to high-end buffets and service.

Room service attendants change daily. Some came late. Two mornings the maids knocked on door and woke me up.

Concierges really know their town and are helpful with great contacts.
Taxis service is strangely inefficient. Two cab drivers did not know where the Novotel was.

Lobby fine but internet was short and expensive.

We stayed five nights and would definitely go to Queenstown again and stay at Novotel. Great hotel if you have kids and teens.

Room Tip: Book early to stay in courtyard/rose garden section facing the lake.
See more room tips
  • Stayed: December 2013, travelled with family
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1  Thank EvaTheDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 7 January 2014

Dear EvaTheDragon,

Thanks for your review of the hotel, it's great to hear that you loved the hotel and it's close proximity to the city and gardens.

Queenstown is a busy place this time of year, so it's glad to hear you were able to get a good nights sleep with the windows closed. Apologies for the Housekeeping staff waking you up, I'll speak with the team to remind them of people sleeping in on holiday! It's great to hear you received great service from our Concierge teams, I'll definitely pass on that feedback to them.

Thanks again for your review and we trust you enjoy the rest of your holiday.

Sam Sherer
Executive Assistant Manager

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Reviewed 7 January 2014 via mobile

Fantastic location right in the holiday action, great beds, linen and pillows. Issues around parking (prices and retreival times), steep internet fees and a less than average buffet breakfast let the experience down. Loved the honey but where were the cherries, apricots and berries the region is famous For?

Stayed: January 2014, travelled with family
Thank Jael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 7 January 2014

Dear Jael K,

Thank you for your review of our hotel.

It's good to hear that you enjoyed our great location near to all Queenstown has to offer. In relation to the internet and parking charges, we offer many alternatives to both these areas so it's a shame to hear it wasn't to your satisfaction. Our apologies that Breakfast let you down but we do thank you for the recommendations you make to our already extensive offerings, we'll certainly review these with our Chef.

Thanks again for your feedback.

Sam Sherer
Executive Assistant Manager

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Reviewed 7 January 2014

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank emerae
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 7 January 2014

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Reviewed 4 January 2014

Walking distance to everywhere. A fantastic place to stay. Great staff, very friendly. Information desk where you can book excursions. Made life very easy. Restaurant meals supberb. Steaks to die for.

  • Stayed: December 2013, travelled with family
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Thank Joy1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 5 January 2014

Dear Joy1943,

Thanks for your review of the hotel, it's pleasing to read that you had a great experience.

Our staff will be pleased to hear that you found them friendly and helpful, I'll certainly pass this onto the team as they will be thrilled to hear such positive feedback!

Great to hear you had a great meal in our restaurant and that you enjoyed our quality steaks.

We wish you a Happy New Year and look forward to welcoming you back in the near future.

Sam Sherer
Executive Assistant Manager

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Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#17 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
Price Range: £105 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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