We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Splendid Location, Decent Breakfast”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel Queenstown Lakeside
Ranked #21 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersSilver level
Reviewed 20 July 2014

The hotel is very popular for families with children and there was quite a handful of guests when we were there. Kids can spend their time at the games area and entertain themselves with the XBOX while the adults can laze around on the couch nearby. Of cos, the location of the hotel is second to none, it is within walking distance to many restaurants and activities. Breakfast was okay with decent spread, you can even make your own waffles!

The rooms were pleasant and clean! Like many other hotels, there is no WiFi unless you opt to pay for the service.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank nckai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 24 July 2014

Dear NCKai


Thanks for your review - feedback is very important to us.

Your recognition of the superior location of the hotel and the positive comments about being able to make your own waffles and breakfast will be passed on to the team.

WIFI is available to all guests throughout the Hotel - it is free in the lobby and in the bar when ordering something from the bar. There are free Mac stations x3 also in the lobby - the system in rooms allows guests access either for 2 hours or for 24 hours and offers a range of paid options depending on requirements.

We do hope that you enjoyed your NZ vacation and that you will come back another time

Thanks

Jim Moore
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (3,167)
There are newer reviews for Novotel Queenstown Lakeside
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,303 - 1,309 of 3,167 reviews

Reviewed 20 July 2014

Room Tip: Top level - pay a little more for recent renovated bathrooms
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels
Thank Alana H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 20 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 July 2014

A good location and good service staff. Rooms were nice and clean. Lobby was ac commodating and refreshing. The meals were okay but could have been a bit better. Beautiful lake that one could sit for hours.

Room Tip: Room with lake side view if possible
  • Stayed: August 2013, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Buckeyesandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 20 July 2014

Dear Buckeyesandi


Thanks for staying with us and giving us your feedback. It appears that in general we met your expectations and looked after you.

I acknowledge your comments about your dining experience and would welcome any further comments as you do not mention what meals you ate with us nor any specifics for me to respond to.

The Hotel offers meals throughout the day with a substantial breakfast buffet, bar snacks throughout the day, Tapas in the bar at night, room service as well as an a la carte dinner in the evenings and it is our aim to be able to accommodate most preferences. We apologise that your experience was not as we would have liked it to be.

It sounds as if you enjoyed your time in Queenstown and we do hope that you may one day come back and get to enjoy our country again.

Regards

Jim Moore
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Martin K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 20 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 July 2014

We stayed here as an Accor Advantage Plus members. Its location is a major plus - just beside the beautiful lake and within walking distance to all the shops and restaurants. As an Accor member, we were given free welcome drinks and free wifi - thank you so much Novotel! This is a very family and kid-friendly hotel which we like. I had no worries allowing my 10yr old boy to go down to the tv and games room by himself. We also loved sitting by the fireplace in front of the lobby bar.

Our only complaint is the see-thru bathroom door that didn't even have any lock. My 16yr old daughter was always a bit paranoid going in there worried that one of us will be breaching her privacy even by just walking past the door (with the lights on, you can see shadow form of the person inside the bathroom). A small wall shelf or under the sink cabinet would have been a big help as well for guests to store toiletries. These things can be overlooked by those who stay for only a night or two but not like us who stayed there for 5 nights.

Room Tip: Choose a room on the top floor for good view
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 20 July 2014

Dear Janet M


Thanks for staying and for your review - great to hear that your family enjoyed their 5 days with us and hopefully we will see you again another time.

The door that you describe are in the rooms on the top floors of the 3 wings that we have - generally we get very few negative comments in regards to the design however do acknowledge that for some people these do not offer the privacy/security that they are looking for. These comments are noted and will be discussed when we next upgrade the rooms to see whether there is a need to address them.

Queenstown is a great place to come to all year around and hopefully you and your family may get to come back again soon to discover all that there is to do in the region.

Regards

Jim Moore
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

The location is great however the meals are over priced and poor quality. Games area for the kids is great, with the Xbox but it needs to have more. The tour desk is very helpful and there is plenty to choose from. WIFI options are terrible. You can only pay for half hour at a time which is ridiculous. I would like to see more in-room WIFI options

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels
Thank Berry912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 20 July 2014

Dear Berry912

Thanks for you comments and recommendations to others - was good to hear you enjoyed a number of features around the Hotel.

It would appear that you have misunderstood the options available for wifi in the Hotel - there is a free service in the lobby which allows 50MB of data download per day, free use in the bar when having a drink, 3 Mac stations also in the lobby for those without a device and 2 hour and 24 hour plans in room. Most of these options seem to meet our guests expectations in this area.

Good to hear that the activities staff were able to assist you with your bookings - they have a full range of activities with no booking charges and often the best pricing available - they are knowledgeable and get great reviews. I will pass on your comments.

Thanks - hope to see you again soon

Jim Moore
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014 via mobile

Hotel seemed nice enough, but when I was leaving today, I observed a cleaning crew cleaning the glasses in a room, by only rinsing them out in the room bathroom sink with no soap, and drying them with a bathroom washcloth ... disgusting!!!

Stayed: July 2014, travelled as a couple
1  Thank Maja B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 20 July 2014

Dear Maja B


Thanks for your comments - what you have described is not our policy and we would agree if it were correct that it would be wrong.

Our staff are provided with washing up liquid and clean cloths for drying glasses and dishes within rooms - the cleanliness of these items is on our Supervisors checks of the room after the staff member has finished cleaning and any areas of concern would be picked up at that time.

The health, safety and security of our guests is a key focus for us at all times and we manage our operation accordingly.

Your comments have been discussed with our team members to make sure that any issues are addressed and we are comfortable that our procedures provide the assurance that our guests should expect. The Hotel is subject to a number of audits and quality assurance programmes and again are comfortable that we meet all of these standards.

Thanks for bringing this to my attention and allowing me to address this with the appropriate people to ensure that we maintain the high standards that we are renown for.

Regards

Jim Moore
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Queenstown hotels
0.3 mi away
Crowne Plaza Queenstown
Crowne Plaza Queenstown
#17 of 58 in Queenstown
1,466 reviews
0.4 mi away
Hotel St Moritz Queenstown - MGallery Collection
1.2 mi away
Mercure Resort Queenstown
Mercure Resort Queenstown
#26 of 58 in Queenstown
1,424 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Sofitel Queenstown Hotel & Spa
3.2 mi away
Hilton Queenstown Resort & Spa
0.2 mi away
Scenic Suites Queenstown
Scenic Suites Queenstown
#23 of 58 in Queenstown
892 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Queenstown Lakeside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#19 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
Price Range: £103 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Expedia, Ctrip TA, Agoda, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Novotel Queenstown Lakeside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing