Firstly if you want to look up a review of this property look under Oaks Club Resort Queenstown. Quite confusing as you check in 1 km down the road at the Mantra. Then when you check in your information is for the Wai Luxury Suites. So that's 4 different names for your apartment!! Check in staff at Mantra were very friendly and accommodating. They can book pre-book your ski hire too if you like, but they are 1 km away... The views from the apartments were amazing and breath-taking. Apartment had wi-fi printer which was very handy for printing out vouchers and boarding passes. Very nice and modern furnishings. However we noticed a few things missing like glasses and cutlery. The pillows were very hard and for "luxury" accommodation I would expect feather or down or maybe a choice in the wardrobe. Our apartment was not serviced on the first day so we rung the second day before we went out to make sure it would be done and it was. Location to town was handy but it is hard to find the driveway so be sure that you get a good map from reception which was very handy. All in all good accommodation but a few things customers should be aware of to make sure their expectations are met.
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