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“Lovely stay over Christmas”

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Sofitel Queenstown Hotel & Spa
Ranked #8 of 58 Hotels in Queenstown
Certificate of Excellence
Reviewed 7 January 2014

My husband and I spent Christmas (Dec 24 & 25) at the Sofitel in Queenstown. The hotel is in an excellent location and central to everything you will want to see and do in Queenstown. Rooms are very nice and quite spacious. The hotel staff is very friendly, helpful and welcoming. The breakfast buffet is yummy- although a bit overpriced as I believe its around $40USD pp. Fergbakery and Fergbuger are basically across the street so pop over there for breakfast or lunch! The gym is also well equipped. A wonderful place to stay in Queenstown and hope to return again!

  • Stayed: December 2013, travelled as a couple
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1  Thank AR407145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 8 January 2014

Bonjour AR407145,

Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa.
We are delighted you enjoyed your stay with us, our central location and our hotel facilities.

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager

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837 - 843 of 1,516 reviews

Reviewed 5 January 2014

Our stay here was only for 4 days, but was amazing, the staff is always concerned about the quality of your stay and the service is really good.

We were planning on staying on Matakauri Lodge, but we had some schedule changing issues on our trip so we couldn't and our travel agent recommended here. We were travelling on our honeymoon trip and they upgraded us to a great room which included daily breakfast in bed and other amenities. The concierge staff, Nicolas from Argentina helped us with all the activities we did during our stay in Queenstown, skydiving, shotover jet and others, he also made reservations for us in great restaurants, such as Botswana Butchery and Jervois Steakhouse which are excellent choices for food lovers! They even fixed us a picnic at the park in front of Lake Wakatipu with the wine bottle we got at our arrival, gave us a candle and 2 wine glasses. We stopped for 2 Fergburgers and made the best picnic ever, the views in this park at dawn are amazing.

The great location of this hotel makes it easy for everyone to explore this beautiful town just by walking because it is really close to everything, the shops and restaurants are a block away and the offices for all the activities such as NZONE and Shotover Jet too. The Skyline Gondola that goes to the top of the mountain and the Luge is also a 3-5 min away from the hotel.

Would certainly come back someday hopefully!!

  • Stayed: November 2013, travelled as a couple
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1  Thank jdavilaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 8 January 2014

Bonjour jdavilaj,

Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa.
We are delighted you enjoyed your stay with us, our central location and our hotel facilities.

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

Sofitel Queenstown is a luxury palace. Many top quality hotels are able to provide good finishes and fittings. This hotel gives you top quality service on top of everything. From doorbell to GM, Sofitel never let me down no matter where I go. Sofitel Queenstown is the best of the best. I would highly recommend travellers to stay in this hotel. It is pricy but worth it.

  • Stayed: December 2013, travelled with family
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2  Thank TLL15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 8 January 2014

Bonjour TLL 15,

Thank you for taking the time to share your recent Sofitel experience; it was a pleasure to have you stay with us.

We are delighted you enjoyed your stay with us & the service you received. It is always a pleasure to hear that our guests have had a wonderful experience with the assistance of our Ambassadors.

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager

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Reviewed 30 December 2013

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank samkkhalil
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 8 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 December 2013

I can only endorse the comments of the last few reviews. We spent 3 days at the hotel and it was pefect in every way. The location on the hotel is right in the centre of town so you can walk to everything. The room was spacious an luxurious and every member of staff we met was extremely helpful, I would like to make a special mention of Sam the concierge who was exceptional.

  • Stayed: December 2013, travelled as a couple
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Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 8 January 2014

Bonjour Stuart S,

Thank you for taking the time to share your recent Sofitel experience, we are delighted you enjoyed your stay with us.

We are pleased you enjoyed the hotel facilities and the service provided by our Ambassadors. It is always a pleasure to hear that our guests have had a wonderful experience with the assistance of our Ambassadors.

We look forward to welcoming you & your family back in the near future.

Kindest regards,

Vincent Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2013

Sofitel is the hotel first on the list when staying in Queenstown. Not only because of location and service, but because of the room. Pure luxury with under floor heating, tv in the double spa bath, great pressure in the shower and the food at Left Bank down stairs is to die for. The breakfast is worth the money! The on-site spa is tranquil and the service is second to none. Come here, pay a little extra but leave with complete satisfaction and that to me is worth every dollar you spend. An added bonus of been in the heart of Queenstown but no noise is wonderful. You melt away in the bed!

  • Stayed: October 2013, travelled as a couple
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2  Thank t_g_miles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 8 January 2014

Bonjour t_g_miles,

Thank you for taking the time to share your recent Sofitel experience, we are delighted you enjoyed your stay with us & that you had a Magnifique wedding anniversary.

We are thrilled that you received such wonderful service from our Ambassadors and that you enjoyed the facilities in your room.

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Sofitel.com
2  Thank Paul_Phoenix
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 8 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#6 Family Hotel in Queenstown
#7 Luxury Hotel in Queenstown
Price Range: £161 - £331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
Official Description (provided by the hotel):
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa. Inspired by the charms of Paris with the warm hospitality inherent to Queenstown, be mesmerized by its tasteful combination of French antique elegance and local avant-garde design. Centrally located in the heart of Queenstown, it offers 82 luxuriously appointed bedrooms and suites, featuring Left Bank Café open for breakfast, lunch and dinner, 1789 Wine & Jazz Lounge and Jervois Steak House. Situated in the heart of Queenstown's dining and entertainment precinct, Sofitel Queenstown Hotel and Spa is the perfect base to explore central Queenstown on foot before heading further afield to local ski resorts and adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay. ... more   less 
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Also Known As:
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Queenstown Sofitel

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