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“Great Hotel, one of the best I have stayed at”

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Sofitel Queenstown Hotel & Spa
Ranked #7 of 58 Hotels in Queenstown
Certificate of Excellence
Perth, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Hotel, one of the best I have stayed at”
Reviewed 10 March 2014

I can only say all the best about this hotel and Queenstown in general.

The service at this hotel was exceptional, staff were great and went out of their way to accomodate us and this started from when we first stepped into the hotel and continued for a week until our departure, great first impression of the hotel, I honestly wish all the hotel experiences were like this one.

The hotel itself is located in the town centre just off the main strip and walking distance to some great restaurants. Again perfect location with not much noise around. The rooms were spacious and clean and we had a nice lake view from our room on the fifth floor.

The town itself is absolutely stunning, beautiful and well maintained. The restaurants are reasonably priced and the food is great. We enjoyed some great food at the Flame, Fergburger, Jervois Stakehouse (this one is fine dining within the Sofitel), Winnies, Lombardi (this one is part of the St Moritz hotel) and Bella Cucina.

In terms of activities I would recommend a cruise around the lake on the old steam boat, skiing on one of the surrounding slopes or a tour to on of the south islands beatiful nature spots (we took a tour to milford sound, it is a long tour but you do visit some stunning places on the way there).

Overall this is an exceptional hotel and a stunning town. Will definately visit again.

Thank you for the great experience.

Room Tip: Ask for a room with lake view.
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
2 Thank darcro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review, 13 March 2014
Bonjour darcro,

Thank you for taking the time to share your luxury Sofitel experience, we sincerely delighted that you enjoyed your stay with us and our central location.

We are pleased that you received helpful and friendly service from our Ambassadors and we look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,484 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Cave Creek, Arizona
Level Contributor
115 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 March 2014

Very luxurious room with spa tub and nice views.The cafe offered nice lunch options; the breakfast buffet was extensive although a bit pricey. The concierges were very mixed. Weonsuk Lee was extremely helpful (thank you) but an older concierge was downright rude to us and the companies we had booked with. It was so bad that when he was the only one there, we went to the Kiwi Discovery centre and booked things ourselves rather than deal with him. Parking is available (valet) but pricey.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank CPGetaways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review, 13 March 2014
Bonjour KiwiRoadrunner,

Thank you for taking the time to share your recent Sofitel experience, we are delighted you enjoyed your stay with us & also for bringing to our attention the challenge you were faced with.

We sincerely look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 March 2014

Sofitel provided a great location in Queenstown. The room was excellent and the staff couldn't have been more helpful in regards to any of our needs. They helped with directions, restaurant recommendations etc.


  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
Thank Gordon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review, 13 March 2014
Bonjour Gordon P,

Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa.
We are delighted you enjoyed your stay with us, our central location and our hotel facilities.

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 March 2014

He was everywhere: in the lobby making sure guests departed efficiently; coordinating with staff at Reception; then -- there he is -- helping clear breakfast dishes in the restaurant. I asked his name. "Vincent," he said with a smile. I see from other posts that this is the hotel's General Manager, Vincent Macquet. Such presence and exemplary leadership are rare these days. Most hotel managers command while sitting in their offices. Vincent is front and center, taking charge and doing so with s certain elegance and soft-spoken style. The quality of the staff must surely be a product of this impressive professional hotelier. The only question is what Sofitel Corporate should be doing to retain his services in the future.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ambleside89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review, 7 March 2014
Bonjour ambleside89,

Thank you for taking the time to share your feedback from your recent stay at Sofitel Queenstown Hotel & Spa. We are thrilled that you had a relaxing stay with us.

We are pleased that you enjoyed the service provided by all of our Ambassadors & myself!

We sincerely look forward to welcoming you back when you are next visiting Queenstown.

Cordialement,
Vincent Macquet

General Manager
Sofitel Queenstown Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2014

We spent 5 days at the Sofitel and it was wonderful. The staff was excellent and booked excursions for us. The breakfast was delightful. Proper coffees, buffet, and menu. The chef even brought out daily specials cooked to perfection. (I looked forward to breakfast each day). We upgraded to an upper floor and it included breakfast. Room 514 had gorgeous views with a couple of doors that opened outside toward the city. Separate bedroom, and living room / dining room made for the feel of a small apartment. Top notch amenities and convenient to all the attractions in Queenstown. We enjoyed wine in the winebar (located on the first floor) each night. We even used the business center to view GoPro videos from our paragliding trip. Wasn't inexpensive but it was definitely worth it.

Room Tip: Ask for an upper floor. Room 514 is a larger room too.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review, 7 March 2014
Bonjour Wendy B,

Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa. We are delighted you enjoyed your stay with us, the service provided by our Ambassadors & the 'vino' moments in our lounge!

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, LA
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 February 2014

416 was a very comfortable room and fantastic bathroom. The staff was extremely professional and courteous. Loved being able to walk everywhere. I agree the breakfast was average. Bathroom floors were heated. Tap water is as good as bottled.

Room Tip: We brought a bluetooth speaker and used it as a sound machine with iPhone app. Slept fantastic. If y...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lbedrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review, 7 March 2014
Bonjour Ibedrington,

Thank you for taking the time to share your recent Sofitel experience, we are delighted you enjoyed your stay with us.

We are pleased you enjoyed the hotel facilities and the service provided by our Ambassadors. It is always a pleasure to hear that our guests have had a wonderful experience with the assistance of our Ambassadors.

We look forward to welcoming you & your family back in the near future.

Kindest regards,

Vincent Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2014

Smart hotel in great town centre location. Rather typical up market hotel,but certainly no complaints and very friendly helpful staff. Rooms very nice with all the luxuries you should expect for the price.

Stayed February 2014, travelled with friends
Helpful?
Thank Pippa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review, 7 March 2014
Bonjour Pippa P,

Thank you for sharing your recent experience at Sofitel Queenstown Hotel & Spa.
We are delighted you enjoyed your stay with us.

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Queenstown Hotel & Spa

Property: Sofitel Queenstown Hotel & Spa
Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#6 Family Hotel in Queenstown
#6 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
Official Description (provided by the hotel):
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa. Inspired by the charms of Paris with the warm hospitality inherent to Queenstown, be mesmerized by its tasteful combination of French antique elegance and local avant-garde design. Centrally located in the heart of Queenstown, it offers 82 luxuriously appointed bedrooms and suites, featuring Left Bank Café open for breakfast, lunch and dinner, 1789 Wine & Jazz Lounge and Jervois Steak House. Situated in the heart of Queenstown's dining and entertainment precinct, Sofitel Queenstown Hotel and Spa is the perfect base to explore central Queenstown on foot before heading further afield to local ski resorts and adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay. ... more   less 
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Also Known As:
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel

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