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Sofitel Queenstown Hotel & Spa
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Reviews (1,607)
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Reviewed 22 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 21 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 July 2014

Comfortable rooms, warm and friendly service. Delicious pastries in the cafe. The heated floors and spa bath were fantastic to come back to after a day in the cold.
Location is ideal - two minute walk from top restaurants. Look forward to our next stay.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Cameron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 23 July 2014

Bonjour Cameron S,

Thank you for taking the time to share your recent Sofitel experience. We are delighted you enjoyed your stay with us, the service provided by our Ambassadors and the facilities of the hotel.

We look forward to welcoming you back to Sofitel Queenstown hotel & Spa.

Kindest regards,

Vincent Macquet
General Manager

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Reviewed 21 July 2014

We loved this hotel.It is well located and is a perfect base for skiing all mountains in the area.The staff are what makes it stand out from other hotels we have stayed at in Queenstown. From arrival to departure the service was impeccable.The ski valet service was my husband's favourite!! You simply drive up to the front of the hotel and your skis and boots are taken care of and your inside the confines of the very cosy hotel in minutes. Bravo to Simon and the other concierges for a job well done.Oh and can't not mention Lorenzo who also did an excellent job looking after us.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank poppyanddaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 23 July 2014

Bonjour Poppyanddaisy,

Thank you for taking the time to share your recent Sofitel experience, we are delighted you and your wife enjoyed your stay with us.

We are pleased that our friendly Ambassadors were able to quickly respond to your needs.

We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future.

Kindest regards,

Vincent Macquet
General Manager

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Reviewed 15 July 2014

Everything the last 2 reviewers have said and more. If you are skiing - can't get a better location.
Rooms are very comfortable, the service is excellent. Would definitely stay here again. Oh and the steam room in the day spa- ''the hamman' what a glorious way to warm up after a day skiing. (complimentary to hotel guests.)

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Redmoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 23 July 2014

Bonjour Redmoor,

Thank you for taking the time to share your recent Sofitel experience. We are delighted that you had a relaxing & comfortable stay with us.

We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future.

Kindest regards,

Vincent Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

The Sofitel Queenstown was amazing, it is so central to everything, beautiful lobby, restaurant, bar and rooms, the staff were so friendly and the food, delicious! We will be returning for sure! Staying at the Sofitel (where my now fiance proposed) really made out trip to Queenstown so memorable, we will never stay anywhere else in Queenstown!

  • Stayed: August 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Katie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 23 July 2014

Bonjour Katie F,

Thank you for taking the time to share your Sofitel experience, we are truly delighted that you enjoyed your stay with us.

We are pleased that you enjoyed the hotel facilities, our central location & the service you received. It is always a pleasure to hear that our guests have had a wonderful Queenstown experience with the assistance of our Ambassadors.

We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future...perhaps for your honeymoon!

Kindest regards,

Vincent Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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