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Reviewed 27 August 2014

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 10 September 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 August 2014

We stayed at the Sofitel Queenstown for 5 nights of a recent two week New Zealand holiday and it was definitely a highlight of the trip! The reception is welcoming and the room we stayed in was spacious and had a luxurious feel (especially the massive spa bath!). Located directly across the road from the bus pick-up/drop-off area to head up the mountain each day was absolutely perfect! It's also only a short walk through the town to any of the number of great places to eat or drink.
I also can not fault the service! I lost my mobile phone on the ski mountain and when the hotel was contacted after we had checked out and moved to our next location (Wellington) saying that it had been found, they were most helpful in arranging to courier it to a location later in our trip. They followed up with the courier details and even sent an email checking that it had been received ok. This is above-and-beyond service! Highly recommend a stay here and we will definitely be back next time we visit!

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Gill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 9 September 2014

Bonjour Gill B,

Thank you for taking the time to share your recent Sofitel experience, we are delighted you enjoyed your stay with us.

We are pleased that you received such wonderful service from our Ambassadors while staying with us in The Magical South!

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

I would like to thank the staff at the Sofitel for the best stay at a hotel ever.
Best service,Best location,Best bed I have ever slept on(Like sleeping on a cloud).
Would recommend the Hamas steam bath, just fantastic after a days skiing.
The staff at La Spa also Fantastic.

Thanks again for a Excellent stay.

The Buckleys

Room tip: Just be nice.
Date of stay: August 2014
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank gazman123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 9 September 2014

Bonjour gazman123,

Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa.
We are delighted you enjoyed your stay with us, our central location; service provided by our ambassadors and our hotel facilities. We have recently upgraded all our Sofitel ‘My Beds’ and just like you, all our guests are experiencing a Magnifique night sleep!

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

Location was very central - across the road from the Snow Centre (where you can catch the bus to ski resorts), tour offices and surrounded by lots of good restaurants. The room was luxurious and spacious, with sitting area and a deep double spa bath. The hammam was excellent and for private use (complimentary and need to book).
Hotel staff were very friendly and services were first class. For examples; the receptionist kept calling different restaurants until she could book us a tables for dinner, in room dinning table was set up with iced water and flowers, and the house keeper gave us an extra tissue box because my daughter was sick (without us having to ask). Thank you all for making our trip a very happy memory. Will definitely stay again!

Date of stay: August 2014
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank traveller2506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 9 September 2014

Bonjour traveller2506,

Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa.
We are delighted you enjoyed your stay with us, our central location; service provided by our ambassadors and our hotel facilities.

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Loved the sofitel staff were super friendly, and there were plenty of staff around whether it was at reception or at the restaurant, you were never kept waiting at all. The double deep spa bath was amazing and a great size for 2 people, the small TV inset into the bathroom tiles was a novelty. Loved also having a coffee machine in the room. Our room was serviced and the coffee capsules were not replenished, I called to ask if I needed to pay for additional capsules, of course not we will send someone right up, all within 5 mins. As an Accor advantage plus member we used our free night, so only paid for the one. And then breakfast was 50% off. The al a carte was lovely with yoghurt & pastries complementary, then our choice from the menu, so breakfast for 2 people was $20 and this included a coffee each, very happy and a great way to start the day. Is very central to all the restaurants and shops, we made the right decision not to bother with a rental car for our first 2 days in queenstown as we walked everywhere. We look forward to coming back and Would recommend to friends.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank TaniaA421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Sofitel Queenstown Hotel & Spa, responded to this reviewResponded 21 August 2014

Bonjour Tania A,

Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa.
We are sincerely delighted you enjoyed your stay with us. I am also glad to hear that you enjoyed our breakfast offering!

We look forward to welcoming you back in the near future.

Kindest regards,

Vincent Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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