extremely incompetent staff at check in. Allocated me wrong room TWICE. almost walked into someone else's room! waited half hour in the hall way while they sorted it out
discovered that they had double charged me. once from the actual hotel oaks shores and then once from their sister hotel oaks club resort (which i never booked or stayed in). only noticed when I was going through my statements otherwise they would have got away with it. they eventually refunded the money but didn't even respond to my complain or offer a courtesy email to apologise. very disappointing. please check your bank statements.
- Official Description (provided by the hotel):
- Located on the very scenic Lake Wakatipu, Oaks Shores is a luxuriously appointed Queenstown apartment-style hotel in the most popular New Zealand’s ski resort town, Queenstown. Each spacious apartment is impeccably appointed with chic, contemporary furnishings and balconies, most with stunning views over the lake and mountain ranges (Hotel Rooms do not have views). This perfectly located Queenstown accommodation includes 1, 2, 3 and 4 bedroom apartments, all with under floor heating, double glazed windows and superb kitchens or kitchenettes and ensuite bathrooms. ... more less
- Reservation Options:
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- Also Known As:
- Oaks Shores Queenstown
- Oaks Shores Hotel Queenstown