I have stayed at several Oaks in Auckland, Australia and have stayed at the Oaks Shores before but I have never been so dissappointed as our stay this weekend.
The room smelt of urine. The kitchen was dirty. The dishwasher not only didnt work but was dirty on the inside (if that is possible) and there was bits of food on the wall.
The couch was so dirty with a massive stain on it so we were too scared to sit on the couch.
The people in the room next to us arrived at 3.30 in the morning and had their music playing along with laughing and shouting. After an hour of listening to this I rang reception who said they would ring the room. However, they didnt stop until 5.30 in the morning. So Im assuming the reception had done nothing about my complaint.
After letting them know in the morning on check out their only offer was a coffee.
We were so dissappointed after being excited to stay here as it was our wedding anniversary.
All I can say is dont stay here. I know I wont be staying at Oaks ever again.
- Official Description (provided by the hotel):
- Located on the very scenic Lake Wakatipu, Oaks Shores is a luxuriously appointed Queenstown apartment-style hotel in the most popular New Zealand’s ski resort town, Queenstown. Each spacious apartment is impeccably appointed with chic, contemporary furnishings and balconies, most with stunning views over the lake and mountain ranges (Hotel Rooms do not have views). This perfectly located Queenstown accommodation includes 1, 2, 3 and 4 bedroom apartments, all with under floor heating, double glazed windows and superb kitchens or kitchenettes and ensuite bathrooms. ... more less
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- Also Known As:
- Oaks Shores Queenstown
- Oaks Shores Hotel Queenstown