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“Queenstown holiday” 5 of 5 bubbles
Review of LakeRidge Queenstown

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LakeRidge Queenstown
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Queenstown holiday”
5 of 5 bubbles Reviewed 29 January 2014

We recently stayed at Lake Ridge Condos for 5 nights. On entry we found the place quite inviting; clean,well presented, and gob-smacked by the great views. We were lucky enough to stay in apartment nine, which had an uninterrupted panoramic views of the town,lake and mountainous surrounds. The kitchen was well equipped and and the beds plush and comfortable with good wardrobe space. The bathroom facilities were very modern and clean, with a spa bath and two showers. We did however, find the remote-control to be quite tricky but were assisted here to solve this problem. Overall this was an impeccably presented apartment with views to die for in a convenient position from town. Can't wait to come back !!!

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NormaL_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Front Office Manager at LakeRidge Queenstown, responded to this review, 1 September 2014
Thanks for taking the time to post such a lovely positive review about your time at LakeRidge Condos. We certainly agree, all of the LakeRidge Condos enjoy stunning views overlooking the wonderful Lake Wakatipu and surrounding mountains - "aren't we lucky". Glad you found the apartment impeccably presented and well equipped and ultimately that you 'can't wait to come back". We look forward to welcoming you back if you are plan to visit Queenstown again in the future. Kind Regards, THE TEAM AT STAYSOUTH
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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143 reviews from our community

Traveller rating
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    4
See reviews for
83
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Wrexham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 January 2014

Exceptional apartment with everything you could possibly want within the apartment, very comfortable, clean, relaxing, beautiful views and about a ten minute walk to the centre of Queenstown. One small drawback was the steep hill that the apartment was located on with not much room to manoeuvre the car, especially unloading on arrival, but only a minor issue. Contact with the customer service was very good and they were very helpful. Would recommend this apartment and would stay there again. Many thanks Yvonne & Stuart Owen, North Wales,UK

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yvonne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Front Office Manager at LakeRidge Queenstown, responded to this review, 1 September 2014
Hi Yvonne and Stuart, what a pleasure to read your review - thank you. Very pleasing to know that your interaction with our staff was very good and helpful and the apartment was everything you could possibly have wanted. The views and proximity to town are certainly two of the best features of staying at LakeRidge Condos. We trust your trip home was a safe one and hope you choose to stay with us again if you visit Queenstown in the future. Kind Regards, THE TEAM AT STAYSOUTH
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

LakeRidge Condos was the perfect place for my family of five during our stay in Queenstown. The views from the spacious balcony were simply amazing. We even caught sight of a rainbow on one of the evenings! The rooms are well-appointed. The kitchen was fully equipped and had everything we needed. I had requested for an apartment with the best view and I was given it! My kids loved the idea of the duplex and we spent a lot of time in the spacious living room with its open plan kitchen especially in the evenings. The apartment is about a ten minute walk to the city centre, so it is not too far off. I would highly recommend this apartment to families as it has three bedrooms and can easily fit a family of six.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Manager at LakeRidge Queenstown, responded to this review, 7 January 2014
Hi Rita, thanks for taking the time to post a lovely positive review about the special family time you all enjoyed at the LakeRidge Condos. Yes we agree that the apartments do work very well for families, everyone has their own space if necessary or a great spacious lounge to spent quality time together. We welcome you all back anytime in the future. Kind Regards The Team at Staysouth.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

We were looking for a self-contained apartment with views and close to town. We compared Peppers Beacon, Oaks Club Resort and Breakfree the Point and LakeRidge Condos, which were four places that met our criteria. We had been to Queenstown before and though the Fernhill end of town had greater views than the Frankton end so it came down to Peppers Beacon and LakeRidge Condos. Then we found out that LakeRidge Condos was offering promotional pricing so we booked for 5 nights, and it proved to be a good decision. The location really offers stunning views of the lake and mountains.

The apartment has a pre-arrival service (booking procedure and email correspondence). This involved confirming the booking, and making the payment for the stay in full. Although this sort of procedure is different to the normal hotel/motel booking procedure, it is understandable as this place is more like a holiday home(there is no onsite reception/manager) rather than a serviced accommodation. As long as you are comfortable with paying the full price of the stay in advance, I think there was nothing to complain about the pre-arrival service as it was efficient and clear. The security code required for accessing the apartment that you are allocated to was also provided upon payment via email. So you get to find out which apartment unit you are going to stay prior to your arrival.

We stayed in Apt 4 which was on the third row of 4. The front two rows of apartments (apt 6-9) have the best views. I asked if apt 8 or 9 (the front two) were available for my stay but was told that they were already booked. So do book early (I only made my booking 10days prior to arrival) if you want to get the front (or second) row of apartments. The back two rows do still enjoy magnificent views however the roofs of the buildings next door and the apartments in front of you do obstruct your view. The photos of unobstructed lake views on the LakeRidge website are taken from the front two apartments (8 or 9).

The apartment itself if exactly like how is was shown on the website. There's also a floorplan of the apartment on the website. The living area upstairs was spacious, with a large full kitchen with everything you need. Salt, black pepper, and cooking oil were provided. Two of the rooms were good-sized with a queen bed in each room. The third room was a bit smaller with two twin beds, probably ideal for kids.

Marianne(offsite manager) is very efficient and easy to deal with. We asked for an early check-in and she gladly arranged that with the cleaners to make sure the apartment was ready by 10am. Also, we asked for a late check-out which was also arranged.

1GB/day of WIFI is available per apartment, which I think is quite generous.

I would strongly recommend this place!

Pros:
+The views... (the best in town)
+Spacious living room
+Spa bath in the main bathroom
+Location - a short walk (5-10min) into town, 10-15min walk from town, 5-10min walk to the lakefront, 10-15min walk to Skyline gondola.
+Generous WIFI

Cons:
+ As this is not a serviced apartment, towels, toilet paper, bathroom amenities, tea/coffee are not provided daily. I knew about this so I'm not complaining. But since we were staying for six days, I think the management should've informed the cleaners to leave enough amenities, tea/coffee, etc. to last six days. This would have really impressed us.

Overall, I'm definitely going back here.

Room Tip: Front four(apts 6~9) apartments have better views. While the back two rows(apts 1~5) still enjoy gre...
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank j04038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Manager at LakeRidge Queenstown, responded to this review, 7 January 2014
Thank you so much for your kind comments and giving Trip Advisor users a very extensive helpful and thorough overview of the LakeRidge Condos and everything that we offer. We certainly welcome you to stay with us any time in the future. Warm Regards The Team at Staysouth.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brisbane
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

Stunning views of the lake. We were in Apt 2 which was on the last row of 3 but still had gorgeous views. The rooms were well furnished and ideal for the family.
Parking a bit tricky but not too much of an issue.
Didnt attempt walking to the town as the trip back wouldve been uphill.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank neetawilfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Manager at LakeRidge Queenstown, responded to this review, 7 January 2014
Staysouth.com appreciate you taking the time to personally review our property. Great title "view excellent" we certainly agree, all of the LakeRidge Condos" do enjoy stunning views over looking the wonderful Lakes and Mountains of Queenstown "aren't we lucky". We welcome you back any time in the future. Kind Regards The Team at Staysouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Invercargill, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 4 December 2013

I used Travelbug to look for availability on 1st January 2014 for two nights and Lakeridge Condos was advertised.
I tried to make a booking but the system said a 5 night stay was compulsory at this time. In this particular instance it was not possible to make a 5 night booking as the property was sold out on the 3rd January.
I immediately phoned and asked if it would be possible to secure these two nights. The lady was helpful and said she would check. She phoned back and said that yes it would be possible but the rate would now be $750 per night. I expressed my disappointment at this because it was $200 per night more than the advertised rate of $550!
When I mentioned my disappointment given the advertised rate I was informed that it was because of the time of year, public holidays etc. I said that I was well aware of this as a result of hospitality industry experience but that this could not be used as an excuse when it was already advertised at this rate. I was then informed that the provider had no control over the rates or conditions of the rooms as they appeared on Travelbug. This is absolutely not true! The rates and conditions for all of these sites are managed in house.
Having 5 year management experience as an accommodation provider in Queenstown I am very aware of the demand on rooms at New Year. I know that a provider can make their own rules and conditions and I am very aware of the importance of accurate maintenance of booking sites such as Travelbug because an advertised rate is considered final.
We are all human and we can all make mistakes. It is how they are dealt with that is the measure of worth. In this case you have chosen to pass the buck and blame someone else and it reflects very poorly on the you.

  • Stayed December 2013, travelled with friends
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ksera2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 23 November 2013

The view 10 out of 10... Lots happening below with water activities on Lake Wakatipu...fantastic apartment...prime location..great value for money.... We were roadside and although a little noisy with adjacent backpacker Accom it would not deter our enthusiasm to stay again. Park and walk queenstown or sit and enjoy...the living area is generous, great kitchen, gas stove. Also no keys with front door having a coded door lock is worth a mention...I always end up with a card type access left in my bag!....and hate carrying keys on adventure activities! Maryanne at Stayz who assisted us with our booking was most helpful...thankyou!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jk27164551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Manager at LakeRidge Queenstown, responded to this review, 4 December 2013
Delighted to hear you enjoyed the, views, keyless entry and the prime location of the LakeRidge Condos. Many thanks for providing your helpful and informative review and wonderful that you found our staff to be most helpful. We hope that you will get the opportunity to visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LakeRidge Queenstown

Property: LakeRidge Queenstown
Address: 51 Thompson St. | P. O. Box 446, Queenstown 9348, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #16 of 90 Speciality Lodging in Queenstown
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — LakeRidge Queenstown 4.5*
Number of rooms: 9
Official Description (provided by the hotel):
Nine 5-Star Qualmark rated luxury 3-bedroom self catering apartments. 5 minute walk to downtown Queenstown. Sleeps 6-7 people. Minimum night stay requirement varies from 2 to 7 depending on the time of year. Immaculately presented with underfloor heating, gas fire and large spa bath. 1GB Free WiFi per day per apartment. All condos have full views of the Remarkables Mountain Range and Lake Wakatipu from the top floor - comprising a fully equipped chef's kitchen, dining area and sitting room with a large flat screen TV, DVD and CD player, radio and IPod stereo connection. TV coverage is digital Sky with all channels available for viewing. The 3 bedrooms and 2½ bathrooms are on the middle floor; a master king-double, a king-double (splittable) and a third twin/bunk room. The bed configuration can accommodate either 5 singles or 2 couples and 2 singles. The master bedroom has an en-suite bathroom with shower, basin and toilet. The second bathroom has a basin, shower and spa bath and there is a separate toilet with basin. Each condo has its own private garage on the ground floor, plus one off-street car park - all very easy to drop groceries (and the children) at the door before putting the car away for the night! And a full laundry (sink, washing machine and dryer) is either in the garage or on the middle level. No keys are required for the condos - entry is by digital key-pad, making access easy, simple and convenient and although there is no on-site Reception/staff support is available from your condo's VOIP phone. Baby equipment and a foldaway bed for a seventh person are availble upon request, at an additional nightly rate. Relax in front of the fire with a glass of local Pinot Noir, soak in the spa bath after a day in the mountains or just wind-down and admire a truly spectacular Queenstown sunset over the lake and mountains! Perfect for any season! ... more   less 
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Also Known As:
Lakeridge Condos Hotel Queenstown

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