Full disclosure: we never made it into this restaurant to try this food, but I still thought our experience said a lot about the service.
Strolling around Queenstown around 8 pm, we came upon Pier 19 and thought the menu and location looked good. We went inside to ask about a table and were told they were booked solid for 30 min. Okay, that's fine, we'll wait. Could we put our names on a list?, we asked. No, I'll remember you, the waiter replied. We moved to go to the bar and wait, but were stopped by the waiter.
"I'm sorry, the bar is full, so you can't wait there."
"Can we wait here?" gesturing to the front of the restaurant.
"So you want us to wait outside??"
"No, you can wait over there" he points outside to the patio of a nearby pub.
It was 4 C outside and there was no way we were going to stand around for 30 min. They actually wanted customers who were going to spend a lot of money in their restaurant to wait outside on the patio of another restaurant! We walked away out of principle. Is this normal NZ protocol? We'd been to plenty of other restaurants and never encountered something like this.
Might be just fine in the summer, but not on a chilly spring evening.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.