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“Left in the cold”
Review of Pier 19 - CLOSED

Pier 19
Price range: US$10 - US$28
More restaurant details
Restaurant details
Good for: Romantic, Special Occasion Dining, Local cuisine
Dining options: Breakfast, After-hours, Lunch, Dinner, Delivery, Reservations
Description: Relaxed lunches, intimate and classic evening dining with flavours from around the region Superb waterfront outdoor seating Views of the harbour and mountains Fine wines and professional service
Reviewed 14 April 2010

Full disclosure: we never made it into this restaurant to try this food, but I still thought our experience said a lot about the service.

Strolling around Queenstown around 8 pm, we came upon Pier 19 and thought the menu and location looked good. We went inside to ask about a table and were told they were booked solid for 30 min. Okay, that's fine, we'll wait. Could we put our names on a list?, we asked. No, I'll remember you, the waiter replied. We moved to go to the bar and wait, but were stopped by the waiter.

"I'm sorry, the bar is full, so you can't wait there."
"Can we wait here?" gesturing to the front of the restaurant.
"No."
"So you want us to wait outside??"
"No, you can wait over there" he points outside to the patio of a nearby pub.

It was 4 C outside and there was no way we were going to stand around for 30 min. They actually wanted customers who were going to spend a lot of money in their restaurant to wait outside on the patio of another restaurant! We walked away out of principle. Is this normal NZ protocol? We'd been to plenty of other restaurants and never encountered something like this.

Might be just fine in the summer, but not on a chilly spring evening.

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4  Thank roo514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (1,136)
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1,063 - 1,067 of 1,136 reviews

Reviewed 13 April 2010

Having been to Pier 19 once before for dinner when my husband and I visited Queenstown last year, there was no real question about where to take our good friends for lunch that would guarantee great service, which is often hard to find in Queenstown, and excellently executed and consistent food always with a focus on fresh local produce.

We were not disappointed! We shared a bottle of Viognier from a local winery which paired all really will with our dishes - us two girls had the special of the day... which was oven baked goats cheese and beetroot salad - a lovely light lunch, and the guys had the Turbot fish pie (food envy!!), and the Tempura battered cod... all looked delicious!

Good service, good coffee and we'll definitely visit again when we're next in Queenstown... hopefully soon!! :)

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Thank misscoffee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2010

The three of us had to wait 1 hour and 40 minutes for our lunch to arrive, and this after enquiring twice about the delay. The really annoying thing is that the second time we were told our order was next in line, then had to watch two other tables being served when we knew they had not even been seated when our orders were taken. We noticed the old couple next to our table had a long wait as well, although they had only ordered oysters au naturale. We were about to walk out when the food arrived at last. No real apology for the delay, just a shrug to suggest it was business as usual.

The delay would have been understandable if the place was crowded, but it was less than half full when we arrived and placed our orders, and there were plenty of service staff.

We were quite hungry by the time it all arrived, but the food was very average for the price despite the attempt at artful presentation. Even the steak was more well-burnt than medium-rare. We'd had tastier and better priced meals at Fox Glacier pub the previous evening.

From our experience the only thing going for this place is its excellent outdoor location. Will definitely go elsewhere next time and save ourselves the irritation.

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Thank Random_Traveller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2010

The staff here are very good and couldn't have been more helpful, despite none of them being Kiwis it seems. We had lunch here a few tiems and it wa sparticularly good watching the paragliders come down into the Lake. A good range of wines, beers and well cooked food- we had two young kids who easily get bored but tehy enjoyed the food here and teh staff were very good with them

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1  Thank burgo1804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2010

Spent 10 days in Queenstown and was so impressed with the food at Pier 19 the first time - went back to see if it was the same standard. It was. The duck was excellent and the lamb dish was equally as good. The staff were friendly and helpful and the only thing I could fault them on was the noise factor. But even that was a friendly buzz. Would love to know how to make the duck breast dish!
The outdoor / indoor aspect was very comfortable.
Highly recommend it.

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Thank foodie62Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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