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“Beware”
Review of Oaks Club Resort

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Oaks Club Resort
Ranked #34 of 58 Hotels in Queenstown
Certificate of Excellence
Reviewed 13 August 2013

We recently stayed in a two bedroom apartment for 6 nights in this resort. It's true the views are amazing and the huge furnished deck is great. BUT the second bedroom is a dark windowless airless cave. I cannot imagine how they got permission to build this way! There is nothing good about getting this room! Overall we were not impressed - the apartment was not particularly clean, the furniture shabby and the "servicing" which consisted of making the beds and replenishing soaps etc was not done ever before 3 pm and once not till 6 pm. The location is good with a walking/cycling path right in front.

Room Tip: Never take the second bedroom in a two bedroom apartment.
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  • Stayed: August 2013, travelled with friends
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2  Thank doloresbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AaronJeffrey, General Manager at Oaks Club Resort, responded to this reviewResponded 18 August 2013

Hello and thankyou for your feedback. I apologise that we were not able to provide you with an all-round enjoyable stay. I have sent a message to you regarding the matters you raised. I hope to hear from you so I can investigate further. Your comments and suggestions serve as an invaluable source of information and will help to ensure that we continue to improve our operation and service standards. We hope you have the opportunity to return to Queenstown and stay with us again.

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293 - 299 of 498 reviews

Reviewed 12 August 2013

Oaks Club Resort is located in an amazing setting over looking the lake.
I first booked 2 hotel rooms but was kindly offered a 2 bedroom lake view apartment. The apartment was equipped with a full kitchen as well as a huge lounge with comfy leather lounges and a cosy fire place.
The staff at Oaks must be mentioned for their helpfulness in helping choice tours and prompt attention for anything we required.
The beds and electric blankets made our nights sleep very relaxing after a day on the slopes.
Thanks for a great stay.

  • Stayed: August 2013, travelled with family
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1  Thank Jennycowie14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AaronJeffrey, General Manager at Oaks Club Resort, responded to this reviewResponded 18 August 2013

Hello Jenny, thankyou for your comments. I am thrilled that you had a great stay for your “Girls Ski Trip Away”. I have shared your comments with the team. We look forward to welcoming you back in the future.

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Reviewed 25 July 2013

Stayed in a two bed lake view apartment for 6 days. The facilities, presentation, and cleanliness was great. Felt at home and very relaxed in our apartment.
The view was just phenomenal.. whether from the lounge, balcony, and main bedroom.
Staff were uber friendly - very much appreciated. Thank you.

The few small qualms were the apartment smelled of bacon at the start of our stay (could be a plus for some out there!), the dishwasher was dirty, and we could hear people in the adjacent room through one of those internal doors linking to what i'm guessing was one of the rooms numbered '000A'.

Overall we were very happy with our apartment and I'd definitely recommend this place to others.

  • Stayed: July 2013, travelled with friends
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1  Thank noobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, General Manager at Oaks Club Resort, responded to this reviewResponded 29 July 2013

Hello and thankyou for your review. We are glad that you enjoyed your stay and that you felt at home and relaxed in the apartment. I agree the views are phenomenal! I apologise for the odour, we have techniques to ensure rooms smell fresh prior to guests arriving and the dishwasher should have been clean. Thankyou for your recommendation and we look forward to welcoming you back!

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Reviewed 22 July 2013

Beautiful Hotel next to the Lake. The Hotel doesn't look like much from the outside as it is downhill of the road but once in side its very nice. The views of the lake are incredible. Staff is very friendly. My wife and I stayed for a total of three nights as part of our Honeymoon. Its about 15 mins walk from town center. The trick is to walk down to the lake and take the scenery route to town.

  • Stayed: April 2013, travelled as a couple
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1  Thank peredaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, General Manager at Oaks Club Resort, responded to this reviewResponded 24 July 2013

Congratulations on your marriage and thankyou for choosing to share your honeymoon with us. We are privileged to have such wonderful views and the walk to town along the lakeside is special. We hope you have an opportunity to return to Queenstown and stay with us again.

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Reviewed 21 July 2013

Everything about this hotel was faultless. Upon arrival in our room we were greeted by a warm fire and underfloor heating. The room was very big, spacious and clean, with modern decor and comfy beds! The view was absolutely amazing of the snow capped peaks and the lake. The staff were all very friendly and helpful. Queens town is an amazing place and I would definitely go back and stay in this hotel.

  • Stayed: June 2013, travelled with family
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2  Thank Jade C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, General Manager at Oaks Club Resort, responded to this reviewResponded 22 July 2013

Kia Ora and thank you for sharing your experience. I am delighted to hear that you enjoyed your stay. I agree the apartments are spacious and modern and the views are absolutely amazing. I am pleased the staff were friendly and helpful. We look forward to welcoming you back!

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Reviewed 11 July 2013

We've stayed in ski town hotels in the past (exorbitant price for a pretty basic room) so we didn't have particularly high expectations upon arrival. What a pleasant surprise!
We had the Chawynski Lookout - 1 King and 1 Queen bedroom with electric blankets. 2 under-floor heated ensuites - one with a bathtub. Bliss!
Full kitchen with oven, microwave and dishwasher and a laundry with washing machine and dryer and detergent supplied which is a nice touch.
Incredible, huge lakeview terrace with table and chairs, armchairs and coffee table and a big multiburner barbeque.
The apartment has a modern layout and funky décor, 2 TV's and a gas fireplace.
The reception staff were very friendly and helpful.

We stayed for 5 nights and opted not to have the room serviced daily. We only asked for it to be done once - only the bins were emptied and the tea and coffee and toiletries were replenished. We had pulled our bedding up, but the beds weren't made any better, the kitchen benches weren't cleaned and the floor wasn't vacuumed. (This was a bit disappointing considering we didn't ask for, nor were we offered a reduction in room price for the no-service option)
I'm still giving an excellent rating though because everything else was so much more than we expected!

  • Stayed: July 2013, travelled with family
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Thank blueskysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, General Manager at Oaks Club Resort, responded to this reviewResponded 17 July 2013

Kia Ora and thankyou for your review. It was wonderful to read that you enjoyed the apartment and that the staff were friendly and helpful. The apartments are superb and the views amazing. I apologise regarding the housekeeping service. The beds should have been made and the floors vacuumed. I am pleased everything else exceeded your expectations and I hope you have the opportunity to return to Queenstown and stay with us again.

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Reviewed 8 July 2013

We stayed at the Oaks Club Resort from 1/7/2013 to the 7/7/2013. The Resort has wonderful views, is very well equipped and very clean with modern facilities. The staff were very helpful and happy to assist in any way. I highly recommend the Oaks club and will definitely return again.
The only disadvantage to the 2 bedroom apartment is that we did not have our own Laundry facility, however, there is a Laundry that you can use with washing machine and dryers which were free.

Thanks for a wonderful stay.

Room Tip: 2 bedroom accommodation do not have a full kitchen the 3 bedroom deluxe have full kitchen as well as...
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  • Stayed: July 2013, travelled with family
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1  Thank ornella t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, General Manager at Oaks Club Resort, responded to this reviewResponded 10 July 2013

Kia Ora and thank you for sharing your experience. I am delighted to hear that you had a wonderful stay. Our 2 bedroom Lakeview apartments have internal laundries however some of the other room types don’t have this feature. As you mentioned, all guests are welcome to use the shared laundry facilities. We look forward to welcoming you back in the future.

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Additional Information about Oaks Club Resort

Address: 171 - 179 Frankton Road | Frankton, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service
Hotel Style:
#22 Family Hotel in Queenstown
#32 Luxury Hotel in Queenstown
Price Range: £119 - £376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oaks Club Resort 4*
Number of rooms: 61
Official Description (provided by the hotel):
Breathtaking views of Lake Wakatipu are just part of the appeal of accommodation at Oaks Club Resort. A luxuriously appointed apartment-style Queenstown hotel, it is conveniently located on Frankton Road, the main road into picturesque and popular Queenstown. The hotel comprises Hotel Rooms, 2, 3 and 4 bedroom apartments in chic, contemporary styling, underfloor heating and in some rooms, full kitchen and laundry facilities and gas fire places. ... more   less 
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Also Known As:
Oaks Club Hotel Queenstown
Oaks Hotel Queenstown

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