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“Could be better”
Review of Oaks Club Resort

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Oaks Club Resort
Ranked #35 of 58 Hotels in Queenstown
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Could be better”
Reviewed 9 February 2014

My wife and I spent 6 nights at the Oaks Club Resort. The partial view of the lake Wakatipu from our room was spectacular; however, the view itself isn't enough when it comes to the overall experience. First of all, there is no on-site restaurant or food facilities or even a microwave, which means one would have to travel downtown or get food delivered. Our access card to the room stopped working suddenly one of the nights when the reception was closed. This being an urgent matter, it took 20-25 minutes for someone to let us in our room. The iron in the room was leaky and requires replacement/repair. The housekeeping quality was not up to the mark - on some days the floor wasn't vacuumed. The access to our room (floor 8) was inconvenient from the reception; however, it was nice to have direct access to the room from the street. Although the door was locked, our room was interconnected to another bigger room and we could hear their loud conversations pretty well (it might have been the same for them). We liked the complimentary shuttle to town. Overall, the stay was OK but we wouldn't stay at Oaks Club Resort again or recommend it to our friends and family.

Room Tip: Don't rely on website photos alone - not all the rooms have the full view of the lake and surrou...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, Manager at Oaks Club Resort, responded to this review, 9 February 2014
Thank you for your recent review of Oaks Club!
I am glad that you enjoyed the partial lake views for your apartment. Unfortunately not all rooms have lake views or kitchen facilities which is mentioned on our website.
I apologise that the caretaker took longer than normal to organise for a new key for your room. I will be following this up with the caretaker immediately as it should not take 20 minutes to organise such things.
Vacuuming of your room during the daily room service will only be done if it is deemed necessary by housekeeping. I am glad that this was the only thing that was not completed during your service though.
Once again, thank you for your review and I am sorry to hear that you won't stay with Oaks Club again.

Kindest regards,
Jaimee Davis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
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English first
Wellington, New Zealand
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 February 2014 via mobile

We decided to have a few days in Queenstown using airpoints we had accumulated and one of the places offered by Air New Zealand was the Oaks Club Resort. We decided to book and reserved a hotel room. Reading the website we then noticed a disclaimer that the hotel rooms do not have views - we were a little concerned as you don't go to Queenstown to have a view of a brick wall! How surprised we were; the room was clean, bright and tidy with an exceptionally comfortable bed and a fantastic shower room. My guide of a good hotel is if I would swap my home shower for the hotel shower and I certainly would with these ones! To top it all off we had a fantastic view of the lake and the bonus of a large balcony. The view was slightly obstructed but you could still lay in bed and look at the Remarkables. The room was like a baby suite with a sitting area and separate bedroom and there was a fridge and tea/coffee making facilities and a toaster and plates/cutlery and glasses etc. The reception staff were very friendly and exceptionally helpful. The only slight downside is the distance from the centre of town, but to be honest, if the weather is nice the walk along the lake (or even along the main road) is not too bad at all. I would estimate it took us around 15-20 mins to walk from town. I wouldn't have enjoyed the walk as much if the weather was bad but there is a complimentary shuttle service and cab fare from town to the oaks was only $10. There is no restaurant on site but they have one at the other site, Oaks shores, just down the road but to be honest with most other rooms having kitchen facilities there probably isn't much need to have one on site. All of the balconies can be quite overlooked but if you aren't looking for complete privacy then there are no problems. Everyone seems to respect each other's personal space.

Overall I was quite impressed and certainly would consider visiting the property again!

Stayed February 2014, travelled as a couple
Helpful?
Thank UK_Rob_000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, Manager at Oaks Club Resort, responded to this review, 9 February 2014
Kia Ora and thank you for your recent review of Oaks Club!
I am glad that we were able to offer you one of our hotel rooms that does have a view and you were able to enjoy the wonderful outlook! I am happy to hear that the staff were helpful and that you enjoyed the short walk into town with the beautiful weather we have been having!
Once again, thank you for your review and we hope to see you back in Queenstown soon!

Kindest regards,
Jaimee Davis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 February 2014

We stayed 7 nights - Beautiful views - friendly staff - from the manager - front desk - cleaners - and shuttle bus drivers - unit was clean with daily service - the views from each room were spectacular. We had a 1 bedroom with spa on a large balcony so we could enjoy the sunset. The kitchen facilities include a dishwasher, microwave, good size fridge and decent kitchen appliances. Complimentary coffee, tea sugar & milk is provided. If you like ground coffee like myself their is a plunger coffee pot provided. Their is a shared walking, bike path which is a lovely 25 min stroll to Queenstown along Lake Wakatipu or a complimentary shuttle bus is available on the hour. We took a peek at a 3 bedroom which each have their own ensuite, as we were looking for a place for 3 couples for our next visit - they also have 2 bedroom units - we will certainly be back...thanks for a great stay Oaks Club Resort....

Room Tip: "Their are rooms suitable for everyone"
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonja E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, Manager at Oaks Club Resort, responded to this review, 6 February 2014
Kia Ora and thank you for your recent review of Oaks Club!
I am so pleased to hear that your stay was fantastic! I am glad that the staff made you feel welcome and will pass your feedback onto our team!
Once again, thank you for your review and we hope to see you back in Queenstown soon!

Kindest regards,
Jaimee Davis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 January 2014 via mobile

This newly furnished apartment style rooms are simply the best we have experienced in quite awhile now. Queenstown and lake wakitipu have the best scenic water & mountains and they are best enjoyed from the oaks club resort private patios. We enjoyed our large 2 bed apartment with an extra large living room. Super friendly front desk staff and a complimentary coach service to the city downtown every hour. Highly recommended!!

Stayed January 2014, travelled as a couple
Helpful?
1 Thank bhavikvasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, Manager at Oaks Club Resort, responded to this review, 27 January 2014
Kia Ora and thank you for your recent review of Oaks Club!
I am so glad that you enjoyed your stay with us recently! The balconies really are something special!
It is great to hear that the staff were exceptional and made use of our complimentary shuttle bus!
Once again, thank you for your review and we hope to see you back in Queenstown soon!

Kindest regards,
Jaimee Davis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Lanarkshire, United Kingdom
Level Contributor
994 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 519 helpful votes
Reviewed 22 January 2014

My partner has submitted a very full report of our thoughts and experience, so I shall be brief. After complaining about our apartment, we were moved down to lakeside and it was an upgrade, thanks to the excellent receptionist, Sarah, for which we are grateful. Because the views are so "remarkable", it made our ten day stay.
I cannot really conceive of Oaks Club Resort as a "resort". It is an apartment complex and complex is the defining word. It may be far easier for those who arrive with a car into the vast underground car parks; if not, the trek from reception with bags to any of the rooms involves steps, stairs and, for the lakeside apartments, sometimes two lifts.
The apartments may have kitchens but two coat hangers in the adequately sized wardrobes is irritating.
One good point is the free shuttle into town though the walk along the road or the lakeside path is very pleasant and takes only 20 mins.
While cleaning and internal maintainance seemed less than perfect, there was plenty evidence of external cleaning up like very early morning, noisy power washing of the car park ramps.
I won't list all the other irritations, but great unique views will not always compensate for a myriad of annoyances that appear to be unseen by management.

Room Tip: Make sure you get a lake view or you will miss the point of being there.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirkcaldylad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, Manager at Oaks Club Resort, responded to this review, 26 January 2014
Kia Ora and thank you for your recent review of Oaks Club!
I am glad to hear that you enjoyed the amazing views of Oaks Club, the lovely walk into town and that Sarah was able to change your room easily!
I am sorry to hear that you only had two coathangers in the apartment. We do have spares available so please do not hesitate to ask if you need extra next time!
Once again, thank you for your feedback and we look forward to welcoming you back to Oaks Club in the future!

Kindest regards,
Jaimee Davis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 January 2014

Our family of four adults stayed here for a week recently in a two bedroom lakeview appartment. We were aware of the distance into town and that did not bother us as we had a car. The appartment was nice, everything worked and adequate room for the four of us. However the decor in the second bedroom was strange with no windows and the walls were painted dark grey-very gloomy.
We were on the ground floor and yes the outlook was amazing, it was nice to sit out on the balcony admiring the view, read a book etc., however there is no seperation between any balcony or the walking trail. So you couldn't leave anything like a laptop out on the table and run in to get a drink nor could you leave the windows open unless you were on constant alert.
The reception is only manned during the day by one staff member which can be problematic. We didn't notice the lack of towels till after hours and when we rang in the morning no one could bring them down due to lack of staff.

The cleanliness of the appartment was our biggest gripe. They compleatly forgot to enter our appartment on day. Other days they spent very minimal time in there and the dust was incredible and yes dirty laundry and garbage bags were left in hallways over night.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank helen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, Manager at Oaks Club Resort, responded to this review, 22 January 2014
Thank you for your recent review of Oaks Club!
I am glad to hear that you enjoyed the facilities and view of the apartment!
Although our reception does close between 8pm and 7am each night, we do have a caretaker onsite. Please do not hesitate to contact them if you require something urgently, especially if your service is not completed properly.
Thank you for you feedback regarding the servicing issues you had. I will be following this up with the Housekeeping Manager immediately.
Once again, thank you for your feedback and we hope to see you back in Queenstown soon!

Kindest regards,
Jaimee Davis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 January 2014

Well appointed with internal washing machine and dryer and full kitchen. Beautiful view of the lake from an oversize balcony and huge glass windows/doors. 2Bd and 2bathrooms. The only problem was that the main bedroom door opens out into the living room and into the path of an oncoming person. Blockout curtains in the living room, yet the bedroom only has light curtains that let in the sun. Also, the children's bedroom (front) has a blind that faces the kitchen and does NOT cover the glass well, so once children go to bed, you cannot turn a light on in the kitchen or living room without disrupting them. Front desk was very friendly and helpful. We were able to stay an extra night.

Room Tip: It is tiered with huge balconies, so I'm sure all rooms have a great view.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BSM56F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, Manager at Oaks Club Resort, responded to this review, 22 January 2014
Kia Ora and thank you for your recent review of Oaks Club!
I am glad to hear that you enjoyed the amazing views and balconies of the resort.
I am sorry for the layout difficulties that you in the apartment. I will speak with our maintenance manager and see if there are other blind options available for both bedrooms to minimize these issues.
Once again, thank you for your review and we hope to see you back in Queenstown soon!

Kindest regards,
Jaimee Davis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oaks Club Resort

Property: Oaks Club Resort
Address: 171 - 179 Frankton Road | Frankton, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service
Hotel Style:
#22 Family Hotel in Queenstown
#33 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Oaks Club Resort 4*
Number of rooms: 61
Official Description (provided by the hotel):
Breathtaking views of Lake Wakatipu are just part of the appeal of accommodation at Oaks Club Resort. A luxuriously appointed apartment-style Queenstown hotel, it is conveniently located on Frankton Road, the main road into picturesque and popular Queenstown. The hotel comprises Hotel Rooms, 2, 3 and 4 bedroom apartments in chic, contemporary styling, underfloor heating and in some rooms, full kitchen and laundry facilities and gas fire places. ... more   less 
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Also Known As:
Oaks Club Hotel Queenstown
Oaks Hotel Queenstown

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