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“Worst hotel I stayed at in New Zealand”

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Distinction Luxmore Hotel Lake Te Anau
Ranked #12 of 23 Hotels in Te Anau
West Sussex, UK
Level Contributor
228 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Worst hotel I stayed at in New Zealand”
Reviewed 23 February 2006

This is a low grade Motel really with the emphasis on coach tour parties. Our room was up a flight of noisy, outside, concrete stairs. The bedroom was tiny, no bedside tables, smelly and not very clean. The bathroom was also small, cheap plastic fittings. I had to repair the toilet seat to stop it slipping around, and every time the toilet was flushed, it leaked on to the bathroom floor. This was without a doubt the worst hotel we stayed in during our tour of New Zealand.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
Helpful?
1 Thank DennisWestSussex_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FletcherD, General Manager at Distinction Luxmore Hotel Lake Te Anau, responded to this review, 24 August 2006
Dear Trip Advisor member,

Thankyou for taking the time to give a review of the Luxmore Hotel Te Anau. It's would appear that your stay was not a pleasant one, I apologies for this. From reading your review it looks like you put in one of our older standard rooms and I agree that these rooms could be termed "dated"

It is from feedback such as yours that we have undertaken to demolish these style of rooms and build 92 brand new rooms, a new lobby and a lot of other capital works - in effect we are building a new hotel. This work will be completed Nov 2006.

Once again thankyou for your review and I look forward to reading other Trip Advisor memebers review of the refurbishment work that we are doing.

Regards,
Duncan Fletcher



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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554 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reading, England
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 January 2006

We had booked in to the Luxmore for 2nts as we thought Te Anau would make an excellent base for visiting Milford Sound.

Check-in was easy and the staff were very friendly. However, our room was dirty, especially the bathroom which had a strong smell of elderly body odour. The bedding was old and it had been some time since the room had been decorated.

The hotel was a good location to visit nearby glowworm caves (organised tour including boat trip). We visited the caves, went to bed late, woke up early to visit Milford Sound which was stunning.

There was no way we wanted to return to this hotel for our second night so we traveled back to Queenstown where we found clean accommodation.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrReay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 28 November 2005

Good hotel in a good location. Check in was quick and easy and staff very friendly and helpful. Huge room with two double beds. Did not eat in hotel but lots of places within minutes for meals etc. Try the Italian just up the road on the right hand side, really nice meals. Would definitely stay here again.

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 13 August 2005

This hotel is in an excellant location, and easy walking distance to restaurants, shops and information centres. The room was a very good size, although the bedding configuration of two double beds was not overly convenient as we were sharing one bed. Great size bathroom with a bath. The hotel was clean and comfortable with great heating. We would certainly stay here again.

Helpful?
2 Thank BunnyPink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 31 July 2005

As a family of 5, we were given two interconnecting rooms, which were very comfortable and quite large. Would recommend this hotel to any visitors to Te Anau.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LHC_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
66 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 5 May 2005

This hotel is a bit of a rambling site (motel style) and caters for coach tours. However, we have no complaints about our two night stay. The Superior room was comfortable, with all usual facilities. The food was decent with huge portions. We used the cafe bar for evening meals, not the restaurant. Buffet breakfast was good value. Useful laundry facility as well. Given the touristy nature of Te Anau, quite a good hotel overall.

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwiuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
154 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 416 helpful votes
Reviewed 18 February 2005

A standard hotel that mainly seems to cater to tour groups. However, the location near the lake was great, and like at many other places on our Feb '05 trip, we were automatically upgraded to a larger room without asking (probably because we were among the few guests not part of a tour group). The breakfast buffet was ok - there are several better places close by if you don't have to eat super early.

The staff was excellent at booking tours for us, and the laundry was cheap and convenient to use. Overall a good place to stay.

  • Stayed January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelBabbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Distinction Luxmore Hotel Lake Te Anau

Property: Distinction Luxmore Hotel Lake Te Anau
Address: 41 Town Centre | PO Box 167, Te Anau, Fiordland National Park 9600, New Zealand
Region: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Te Anau
#8 Luxury Hotel in Te Anau
Price Range (Based on Average Rates): £
Hotel Class:4 star — Distinction Luxmore Hotel Lake Te Anau 4*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of the town, Distinction Luxmore Hotel is a popular choice with both visitors and locals alike. Basing yourself in Te Anau enables you to easily explore Milford Sound and the Fiordland World Heritage National Park. Distinction Luxmore has 180 rooms offering Standard, Superior & Deluxe rooms and suites, some with spa bath as well as wheelchair accessible rooms. Free unlimited WiFi, parking and gym. Guest Laundry facilities. Elevators on every floor. Two on site Restaurants and Bars and Conference facilities. ... more   less 
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Also Known As:
Distinction Luxmore Te Anau
Hotel Distinction Luxmore

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