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“Nice location, but no views from the 2 bedroom villas”

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Distinction Te Anau Hotel and Villas
Ranked #6 of 22 Hotels in Te Anau
Certificate of Excellence
Reviewed 22 October 2012

We stayed at this hotel recently in a two bedroom villa. The outside of the hotel is a little shabby, however the villa we stayed in was quite well appointed and has obviously been upgraded with nice bedding and fixtures. We were disappointed that we had no view of the lake from the villa, which are all located at the rear of the complex. The wi fi is free, however only accessible from the dining area, lobby and main bar and I wasn't too keen on having my son sitting out there whilst browsing the internet. This is apparently going to be upgraded soon so you can access in the rooms, so that is a positive step. The staff were very friendly and obliging. We did an overnight cruise to Doubtful Sound and were allowed to leave our car on site whilst we were away for no charge - which we appreciated very much. Overall a nice stay. Thanks

Room Tip: 2 bedroom villas have no view of the lake - enquire when booking
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  • Stayed: October 2012, travelled with family
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Thank CONNIEM66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded 22 October 2012

Dear Conniem66

Thanks for your comments and taking the time to write. I am pleased to hear you found the refurbishment of the rooms well appointed and found the staff friendly an obliging. We are happy to offer complimentary car parking for all guests staying with us. If you are planning on returning please get in touch and I will be happy to offer a complimentary upgrade to a Lakeview room and ensure your stay is relaxing and enjoyable.

Regards
Brent Stander

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593 - 599 of 785 reviews

Reviewed 17 October 2012

Te Anau is small, so this hotel was not hard to find. It was very pleasant that it is just across from the lake. The service from the staff is excellent, very friendly, very obliging. We had a ground floor room overlooking the pool (which was still closed due to the season) with two queen beds. The rooms were a good size. We didn't need the second bed, but it came in useful as additional horizontal storage! There are tea and coffee facilities, including plunger coffee, but no safe. I am not sure that a safe is required in New Zealand. We didn't dine at the hotel, but the Moose Bar is right next door with a decent kitchen open to a decent hour, even on weeknights. The main street is literally around the corner, with a supermarket a short walk, or very short drive, away. This hotel is recommended.

  • Stayed: October 2012, travelled with family
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Thank billthoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded 22 October 2012

Dear Billthoo

Thank you for your feedback and I am delighted to hear that you enjoyed your stay and found the service from our staff excellent. We are priveleged to have one of the best locations in Te Anau overlooking Lake Te Anau and have good room sizes in all rooms. Everything in Te Anau is within walking distance, especially the Moose for a good night out. I am very gratefull that you have taken the time to write and assit us with our endeavour of all our guests recommending us. We look forward to welcoming you back in the future.

Regards
Brent Stander

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Reviewed 26 August 2012

A very clean and average hotel, but a very good value. This all you really need if you are visiting Fiordland. Breakfast is included and provides a great beginning for your day in Fiordland. From this location, you can go to either Milford Sound or Doubtful Sound so if you have two days, this makes the hotel a great location. The staff is very attentive to the needs of the guests. There is free wi fi in the lobby area, but not in the rooms. Free wi fi in the rooms would have made my rating 4 stars. I would recommend Distinction to Fiordland travelers.

Room Tip: Ask for a room that is away from the rooms where smoking is permitted.
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  • Stayed: August 2012, travelled as a couple
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Thank evans81051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeAnau1, Front Office Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded 19 September 2012

Thank you for taking the time to provide a review of your recent stay at the Distinction Hotel & Villas, Te Anau. We are very pleased to learn that your needs and expectations were met and that you found the breakfast at the hotel great with free Wi-Fi in lobby area and staff were all friendly & helpful. We hope to welcome you back in the future.

Jacob John
Front Office Manager

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Reviewed 7 August 2012

its a descent hotel nothing much to write about it.....the view of the lake from the room is good open the window of the room and u can just have a walk in the garden and lake across the road....the rooms were not very fancy but were comfortable with clean bathrooms market is near by stayed here as a stopover point after a looong drive .......if u stay here book the delux lake view room only as they are probably the best in the hotel .....

Room Tip: delux lake view room only
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  • Stayed: September 2011, travelled as a couple
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Thank bunnygupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeAnau1, Front Office Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded 8 August 2012

Thank you for taking the time to provide a review of your recent stay at the Distinction Hotel & Villas Te Anau. We appreciate your honest and constructive feedback and are pleased to hear that your stay met with your needs and expectations. We hope to have the opportunity to host you again in the future.

Jacob John
Front Office Manager

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Reviewed 9 July 2012

This hotel was recomended as one of the best in Te Anau. We stayed here for 2 nights. The room itself was ok, the spa that you had to book for 1/2 and hour was great (total privacy) and the first night was good. We went for dinner at the hotel which was a bit disappointing, My husbands meal had to be sent back as it was cold and things were not added in. The breakfast was really overpriced and totally disappointing.
We went to Doubtful Sound the next day and that night there was a car group booked in. They ruined the night for us. Running up and down the halls drunk and knocking on doors yelling etc. We ended up booking out real early as we could not stand it any more. When we spoke to reception they did not seem to care that we did not have any sleep and we were checking out extra early.
If booking this hotel check to see who is booked in with you. Otherwise not a bad place to stay.

Room Tip: make sure you get a lake view room
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  • Stayed: June 2012, travelled as a couple
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Thank Karen0608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeAnau1, Front Office Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded 8 August 2012

Dear Ms Karen,

Thank you for taking the time to share your concerns with me. Obviously it is not a pleasure to receive this sort of feedback but it is truly appreciated. I am sorry it has taken longer than usual to get back to you but I wanted to get all my facts straight.
I must say that this is the first time that we have ever had to address such an issue with regards to a loud group. We offer a range of accommodation options that suit every holidaymaker. Depending upon what you choose determines which area of the hotel you will be placed. We always try to separate groups from individual traveler and work very hard to make sure that each guest gets comfortable stay as possible. So to have this incident occur during your stay is particularly unsatisfactory.
Thank you also for bringing all the issues to our attention as without doing so we would not be able to improve the services we provide. We have refunded the amount back to your card upon departure as a compensation for all the nuisances you had at the hotel. We appreciate your honest and constructive feedback and glad to hear that some of your stay met your needs.

Jacob John
Front Office Manager

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Reviewed 29 June 2012

We stayed here as a stopover point after a long trip to Milford Sound from Queenstown. We found the hotel very comfortable and decent for a stopover location. We had a "Deluxe lakeview suite" which may sound misleading. It is definitely nothing too fancy. The interior decor was dated, especially the bedding covers. Otherwise, bathroom facilities and the room were generally clean. We received a free bottle of wine with cheese. There was free wifi in the lobby which came in handy. The hotel is right on the lake which is a great place to take a walk.

  • Stayed: June 2012, travelled as a couple
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Thank TravellingMun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2012

Thank you for taking the time to provide a review of your recent stay at the Distinction Hotel, Te Anau. We are pleased to hear that your overall stay with us met your needs and expectations. We appreciate knowing when we do a good job and when things need to be improved. We will take on board your feedback and ensure that it is put to good use.

Jacob John
Front Office Manager

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Reviewed 7 June 2012

We chose this hotel because of its location, and selected a deluxe lakeview suite, which was located on the first floor with no lift access, to give us views of the lake, which were glorious, and a kitchenette so we could self cater.

We had a separate living room with a lounge and dining area and what was billed on their website as a kitchenette. The room was lovely, with its own balcony, but the kitchenette was woefully inadequate and not properly appointed. I had to go down to reception to ask for cutlery and crockery, and there were NO cooking facilities. All it had was a sink, a kettle with tea and coffee making facilities, and a small fridge and glasses such as you would find in a standard hotel room.

There was a separate bedroom, with its own balcony, and a very well appointed bathroom. A large and very comfortable bed.

Wi-fi only available in public areas, albeit no charge for this. Also, and especially useful if you are away from home for some time, good laundry facilities.

I couldn't decide whether to give this an average or very good rating, but on balance have decided to give it the former, as this was little more than a hotel suite on a grand scale, but lacking a proper kitchenette as advertised.

  • Stayed: February 2012, travelled as a couple
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1  Thank PennyH2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Thank you for choosing to stay at the Distinction Hotel and Villas in Te Anau, we are very pleased to note that the majority of your stay met your needs and expectations. We appreciate the time you have taken to provide a review. I am sorry to hear the inconvenience cause to you due to lack of lift and no kitchenette facility at the hotel. Unfortunately deluxe Lakeview rooms are all located on the 1st floor and none of the hotel rooms has got kitchen facilities apart from a microwave in 2 bedroom villas. Thats the only reason why we don’t mention kitchen facilities at all in any of the websites .We appreciate your constructive feedback and I can assure you that it will be put to good use to ensure that we continually improve our product and service. Again I would like to thank you for your comments and if you are visiting Te Anau again I hope that you give us another opportunity?

Jacob John
Front Office Manager

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Additional Information about Distinction Te Anau Hotel and Villas

Address: 64 Lakefront Drive, Te Anau, Fiordland National Park 9681, New Zealand
Region: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Te Anau
#5 Luxury Hotel in Te Anau
#13 Romantic Hotel in Te Anau
Price Range: £99 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Distinction Te Anau Hotel and Villas 4*
Number of rooms: 115
Official Description (provided by the hotel):
Located on the Te Anau Lake Front, a short stroll from the Te Anau Town Centre, Distinction Te Anau Hotel and Villas is perfectly situated for you to make the most of this beautiful area. Surrounded by extensive, colourful gardens and overlooking spectacular Lake Te Anau and the Fiordland ranges, this Hotel and Villa accommodation sets the tone for your stay in one of the world’s most breathtaking regions. Designed for your comfort, we offer 115 luxurious rooms, including Hotel rooms with Garden and breathtaking Lake Views, and a range of spacious One and Two Bedroom Garden View Villas. On-site is the renowned MacKinnon Room Restaurant offering the very best of South Island cuisine, and the Explorer Bar and Lakefront Terrace where you can relax and enjoy the uninterrupted views of Lake Te Anau. The hotel offers the largest hotel based conference centre in the area, and its very own lakefront wedding chapel, plus extensive recreational facilities, including a spa, sauna, heated outdoor swimming pool and massage services. ... more   less 
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Also Known As:
Distinction Te Anau Hotel
Distinction Hotel Te Anau

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