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“Lovely lake view”

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Distinction Te Anau Hotel and Villas
Ranked #8 of 23 Hotels in Te Anau
Certificate of Excellence
Belfast, United Kingdom
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Lovely lake view”
Reviewed 1 August 2013 via mobile

Totally loved the view from our room. The room was across the quiet road from the lake and a two minute walk from the town centre. The staff were friendly and helpful and I would have liked to spend more than one night here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crooksi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 6 August 2013
Dear Crooksi
I am delighted you enjoyed the beautiful view of Lake Te Anau and agree we are positioned perfectly in Te Anau to enjoy the breath-taking scenery. It is rewarding to hear the staff were friendly and hopefully we will see you back for another trip to Te Anau.
Regards
Brent Stander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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754 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2013

At the end of a long day's drive, what really counts? .........I think The Distinction met every criteria that counts when it matters most.

Our arrival was met by warm and friendly staff who really cared, and it showed, they could not have been more helpful.

We arrived at 8.15pm, being very tired and having not eaten. Reception immediately advised the chef that we would be dining in the restaurant, and to hold off closing until we had been seated and could place an order. The food when it arrived, was absolutely superb, simply excellent, full marks to the new chef.

Next morning, we experienced a booking mix up with the tour operator of our Milford Sound trip, the manager (Brent Stander) immediately stepped up to help resolve the problem, we could not have asked for more, he was the consummate professional as well as reflecting the same warm and caring attitude that we experienced upon our arrival.

Being a winter visitor, I can recommend this time of year as simply the best, not crowded or frantically busy, just peaceful and relaxing, whilst the landscapes glisten with snow and ice crystals, just add to the enchantment.

All round, this was just the most fabulous experience, well done to all.

Many thanks Steve Jeavons

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 6 August 2013
Dear Steve
Thank you for your kind words, it was a pleasure to meet you and your son and I really enjoyed our discussions over your 2 day stay. It is pleasurable to hear the staff were friendly and really cared as our aim is to ensure everyone leaves the hotel recommending us. Winter is a beautiful time to explore Te Anau, Milford and surrounds and I am delighted you enjoyed it so much.
Hopefully we will see you back again and please get in touch if you are returning.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 July 2013

Stayed here for one night in June 2013. We were welcomed by the friendly receptionist in the modern reception area. She gave us plenty of information about Te Anau and our planned trip to Milford Sound the next day. A good first contact.

We had booked a villa, away from the main hotel and were struck by the contrast. The villas, although some updates have been made (e.g. Plasma TV and some furniture updates) were looking tired as we're the surrounding outside areas. The bathroom in particular needs a refresh - it looks at least 30 years old. The room was clean however.

We didn't see the main hotel rooms or the restaurant, so our review is based on the villas and common facilities.

Stayed July 2013, travelled with family
Helpful?
2 Thank S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 6 August 2013
Dear S.M.
I am delighted to hear you received a warm, friendly welcome to the hotel by informative staff. We are in process of refurbishing our villa bathrooms and hope we will have another opportunity to have you back and showcase the improvements first hand to you.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gandia, Spain
Level Contributor
187 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 4 July 2013

The Distinction has recently been totally renovated and has benefitted greatly from the experience. It is extremely well situated on the side of Lake Te Anau and is a very pleasant stop along the way. The room size was excellent and the food also excellent. Surprisingly there is also a spa, sauna and heated swimming pool. Altogether an excellent hotel.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 6 August 2013
Dear Bill T

I am delighted to hear you enjoyed your time at the hotel and found the facilities conducive to your stay. I agree we are a very pleasant stop on the way to Milford sound and there are many exciting excursions to do in Te Anau, so well worth the stop.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 June 2013

The heater was not even producing heat and it was making loud banging sound every 1 hour.Besides that the bed sheets were not white but yellowish.If it was not because of the snow storm,I would have driven back to queenstown.overall it was not the best experience.

Stayed June 2013, travelled as a couple
Helpful?
2 Thank Benjamin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 2 July 2013
Dear Benjamin W
I am disappointed to hear the heater was not producing heat in your room and wish you had let us know so we had an opportunity to either fix it or offer an alternate solution to the issue. I hope this did not impact your experience of Fiordland. As you can appreciate in hotels sometimes equipment does need repair and we do strive to ensure at all times that we are checking rooms to ensure our standards are maintained. I am sorry you felt the sheets were off white and take these comments on board to ensure our standards are maintained at all times and all our guests leave the hotel recommending us. I would really enjoy the opportunity to speak to you regarding your stay and would appreciate if you would not mind if I made contact with you to discuss further. Please feel free to send me details should you wish to get in touch and once again I apologise we did not meet your expectations for your stay in Te Anau.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, New South Wales, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 June 2013

This was a walk-in booking during the shoulder season and a great value. My friend and I stayed in a newly renovated standard double room and it was really nice - comparable to that of a Hilton or Marriott. The bar was really nice and it had free wifi in the bar and lounge area. We had to check out super early to get up to Milford sound for a cruise but they let us come back and hang out in the bar all afternoon using the wifi and relaxing. When I thought I had lost something in the room they let me return to the room and search it myself even after their house keeping crew didn't find anything. Definitely a great place to stay if you're looking for a more comfortable/classy hotel.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 2 July 2013
Dear James
Thanks for your review and I am delighted to hear you found the hotel of great value and enjoyed the refurbished rooms. We are blessed to have the best location overlooking Lake Te Anau and are proud of our product, I am pleased to hear you felt the same way. If you are planning another trip we would love to have you return and please get in touch.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 June 2013

We stayed at the hotel in one of the villas attached. As we could see the communal areas of the hotel were crisp, neat and modern. The villa, however, was in need of a freshening up and appeared to be a bit forgotten in the hotel complex. The gardens around the villas looked a little unkempt and in need of attention - the swimming pool was of average cleanliness but surrounding area was full of fallen leaves not swept etc and looked a little unloved. The villa itself was clean, reasonable size, but looked as it it was last decorated 15 years ago. Whilst never intended to be a self catering apartment a villa should offer a bit more independence than a hotel suite but even so, the facilities were slim - fridge very small etc. Staff in the hotel were friendly and polite. The location is right on the lake, plenty of parking and the hotel is close to the main street and so very convenient.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nakkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 2 July 2013
Dear Kiwi818
Thanks for your comments about the hotel. I am happy to hear you found the communal areas crisp, neat and modern and the staff friendly and polite. I am disappointed to hear you did not enjoy the villas, we are in the process of refurbishing them and take your comments on board and apologise if we did not meet your expectations here. If you are planning another trip please feel free to get in touch and I hope you enjoyed the rest of your time in New Zealand and Southland.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Distinction Te Anau Hotel and Villas

Property: Distinction Te Anau Hotel and Villas
Address: 64 Lakefront Drive, Te Anau, Fiordland National Park 9681, New Zealand
Region: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Te Anau
#6 Luxury Hotel in Te Anau
#13 Romantic Hotel in Te Anau
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Distinction Te Anau Hotel and Villas 4*
Number of rooms: 115
Official Description (provided by the hotel):
Located on the Te Anau Lake Front, a short stroll from the Te Anau Town Centre, Distinction Te Anau Hotel and Villas is perfectly situated for you to make the most of this beautiful area. Surrounded by extensive, colourful gardens and overlooking spectacular Lake Te Anau and the Fiordland ranges, this Hotel and Villa accommodation sets the tone for your stay in one of the world’s most breathtaking regions. Designed for your comfort, we offer 115 luxurious rooms, including Hotel rooms with Garden and breathtaking Lake Views, and a range of spacious One and Two Bedroom Garden View Villas. On-site is the renowned MacKinnon Room Restaurant offering the very best of South Island cuisine, and the Explorer Bar and Lakefront Terrace where you can relax and enjoy the uninterrupted views of Lake Te Anau. The hotel offers the largest hotel based conference centre in the area, and its very own lakefront wedding chapel, plus extensive recreational facilities, including a spa, sauna, heated outdoor swimming pool and massage services. ... more   less 
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Also Known As:
Distinction Te Anau Hotel
Distinction Hotel Te Anau

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