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“Comfy beds but lacking any soul and definitely $$$ orientated”

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Distinction Te Anau Hotel and Villas
Ranked #8 of 23 Hotels in Te Anau
Certificate of Excellence
York, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Comfy beds but lacking any soul and definitely $$$ orientated”
Reviewed 16 March 2014

The receptionist was quite nice and friendly, villa was OK, beds comfy etc. Breakfast service was a bit of a joke. It was apparently on until 9am. However if you got there at even 8:45 everything was piratically all gone/ cleared away. We asked for some bacon and it seemed like the biggest feat ever to actually cook us up a bit of bacon, this wasn't even after 9am!

I saw some people arrive at 9am on the dot and the hostess was very rude and told they had to sit at one particular table because the rest were all set for dinner. She was very snappy.

Interestingly as soon as their was a business conference there, the same hostess was more than accommodating to two business men that turned up at 9:15, getting fresh jugs of all the juices and getting the chef to make fresh bacon etc. They know their money lies in the conference guests and large group tours. They don't care about the independent travelers. One evening we tried to have a drink at the bar and it was chaos. Took ages to get served, the poor guy behind the bar looked like he was about to have collapse! The bar was so messy and disorganized. They need to employ more staff and basically get on top of things! Customer service was severely lacking. Good location though with nice view of the lake.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DollyAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 1 April 2014
Dear DollyAsia
While I am happy to read our receptionist made an impression on you, I am equally disappointed to hear the breakfast buffet was not topped up and service lacking. It is our service standard to have the buffet topped up until closing time of breakfast so all guests have the pleasure of plenty of options. This is not acceptable and it concerns me reading your comments about the host. I will personally take responsibility for following this up to ensure our guests do not feel this way in the future. It is our aim to ensure all guests leaving the hotel recommending us and I apologise this did not happen during your stay.
Regards
Brent Stander
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Reno, Nevada
Level Contributor
117 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 15 March 2014

We stayed at the Distinction Hotel for one night. It was ok...we were a little disappointed on arrival as we had booked a "garden view" room and they told us they were "upgrading us" to a lake view room. We thought this would be a big "plus" but then found they had put us in room 101 which was right next to the laundry room and the metal stair well and we were subjected to constant noise from the laundry room and footsteps going up and down stairs well into the night...the room itself was very nice, but the noise was intrusive.
Also the spa was reasonably priced but the therapist we had was obviously not well trained in massage therapy, as basically gave a "rubdown" versus a real massage...

Room Tip: if they offer to upgrade you from a garden view room to a lake view room and they assign you room 10...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 1 April 2014
Dear Thomas
I apologise you did not see the upgrade as beneficial for you and you were disrupted during the night. Our intention was to give you a good experience and an upgrade was done with your best interests in mind. I apologise you did not enjoy the massage and I will follow up with the Manager of the company that rents the space from us. It is very important that this is rectified so all our guests have a positive experience. Thanks for your comments and I hope you enjoyed the rest of your time in Fiordland and New Zealand.

Regards
Brent Stander
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Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 March 2014 via mobile

This place was reasonably ok, but nothing luxury. The apartment was a bit dingy and tired. This hotel complex has enormous amounts of landspace and huge potential, but seems to have wasted it. The bathroom was nice, but the shower was weak. The heaters didn't work in the bedrooms and there was no wifi except for the lobby.

I went to the massage facility on site. I didn't think it was any good.





Stayed March 2014, travelled with friends
Helpful?
Thank Lorraine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 1 April 2014
Dear Lorraine
We have completed a refurbishment of 24 of our villa rooms and plan to finish the remaining six this year. I apologise the shower pressure and heater were not working and will ensure we get onto sorting that out for future guests staying with us. We are in planning process for getting wifi in our rooms but do offer it free of charge and unlimited access which is appreciated by most of our guests. I hope you enjoyed the rest of your time in Fiordland.

Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 March 2014

If we ever returned to Te Anau we would not hesitate to book into the Distinction Villas. The staff and Manager, Brent Stander, were amazingly friendly and went out of their way to ensure we enjoyed our stay there. Could not fault the service. We were very priviledged to be upgraded to a villa which was fantastic. Modern, and clean with every facility needed. The location is absolutely perfect, right on the lake and with only a 2 minute walk to the centre of Te Anau where there is no shortage of choice for restaurants, bars, cafes and information centres. Well done to the Manager and staff of this Hotel, you should be proud of your establishment. Highly recommended.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen2499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 1 April 2014
Dear Karen

It was an absolute delight meeting both of you and I look forward to catching up when I am in Perth. Thanks for your kind words of encouragement.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ryde, United Kingdom
Level Contributor
121 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 March 2014

First of all, the good points. The staff were very pleasant and smily in all areas of the hotel. The breakfast was very good and the hotel is in a lovely location right by the lake and a very short walk from the main centre. It was good to have unlimited free Wifi in the hotel lobby. On a less positive note, our room looked a bit "tired" and didn't have any air con. I don't remember seeing a fan but probably could have asked for one. With a little bit of TLC, this could easily be a very good hotel.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank iowstevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 5 March 2014
Dear iowstevie

I am delighted to hear you found the staff very pleasant in all areas of the hotel and found the location and breakfast very good. We do have fans in al the closets in case guests need them but unfortunately do not have air con as mentioned. I hope this did not impede with your stay too much and you enjoy the rest of your time in New Zealand.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Havant
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 March 2014 via mobile

Upon arrival our room was not ready so the receptionist changed our villa so we could have immediate access. The villas are great very well equipped and the hotel location is right on the lake and very close to the town where there are plenty of bars,cafés and restaurants. I would not hesitate in returning to this hotel and it definitely must be one of the best in the area. The villas have everything you need and the facilities of the hotel are very good

Stayed February 2014, travelled as a couple
Helpful?
Thank GB0207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 2 March 2014
Dear GB0207
We have recently finished refurbishing our villa front wing and half back wing, I am delighted you found them well equipped during your stay and hope you enjoyed the rest of your time in Fiordland.

Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
366 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 23 February 2014

The rooms are clean, spacious, and quiet. The friendly, efficient dining room staff deserves special credit -- we would like to have taken a couple of them home with us. Easy walk to shops and restaurants.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, 2 March 2014
Dear D N
Thanks for your review and it is very pleasing to hear the room suited your needs and you found it spacious and quiet. Our dining room staff are fantastic, if you had mentioned you wanted to take a few home with you before you left, we could have sold you a few!
I sincerely hope you enjoyed the rest of your time in New Zealand and have a safe trip back home with no excess weight charges!
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Distinction Te Anau Hotel and Villas

Property: Distinction Te Anau Hotel and Villas
Address: 64 Lakefront Drive, Te Anau, Fiordland National Park 9681, New Zealand
Region: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Te Anau
#6 Luxury Hotel in Te Anau
#13 Romantic Hotel in Te Anau
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Distinction Te Anau Hotel and Villas 4*
Number of rooms: 115
Official Description (provided by the hotel):
Located on the Te Anau Lake Front, a short stroll from the Te Anau Town Centre, Distinction Te Anau Hotel and Villas is perfectly situated for you to make the most of this beautiful area. Surrounded by extensive, colourful gardens and overlooking spectacular Lake Te Anau and the Fiordland ranges, this Hotel and Villa accommodation sets the tone for your stay in one of the world’s most breathtaking regions. Designed for your comfort, we offer 115 luxurious rooms, including Hotel rooms with Garden and breathtaking Lake Views, and a range of spacious One and Two Bedroom Garden View Villas. On-site is the renowned MacKinnon Room Restaurant offering the very best of South Island cuisine, and the Explorer Bar and Lakefront Terrace where you can relax and enjoy the uninterrupted views of Lake Te Anau. The hotel offers the largest hotel based conference centre in the area, and its very own lakefront wedding chapel, plus extensive recreational facilities, including a spa, sauna, heated outdoor swimming pool and massage services. ... more   less 
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Also Known As:
Distinction Te Anau Hotel
Distinction Hotel Te Anau

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