I called 2-3 weeks in advance to reserve a mini studio at this motel. I mentioned that I would be arriving late and they assured me that this would be no problem since I guaranteed the room with a credit card. When I arrived, they informed me that they were full and that they would be moving me to a B&B. The woman at the reception stated that they wrote down my reservation on two pieces of paper and on one of them it stated I would be arriving on Monday and on the other it stated I would be arriving on Tuesday. Their solution to this dilemma was to book the motel full both nights and to not worry about me at all.
First of all, I don't understand why this motel writes down reservations on different pieces of paper. Shouldn't they have this computerized so that problems like this don't arise?
Secondly, the industry standard when overbooking is to send the guest to an equal or better property when this occurs. The woman stated that her friend ran a "lovely" B&B and it happened to be charging the same NZ$85 rate. The B&B was awful and a rip-off. If I had wanted a B&B instead of a motel room, I would have booked one. There is a good chance that the manager of this motel overbooks the property purposely to give her friend at the B&B some business.
It is unfortunate that this Bella Vista motel is so poorly run since I had a positive experience at another location. Until someone honest and competent is found to manage this location, I would avoid it. There are other motels in Westport. For tourists, though, I would recommend staying in Punakaiki, which is more scenic and interesting and less than an hour away from Westport.
- Official Description (provided by the hotel):
- Bella Vista Motel Westport has 18 units ranging from compact queen studios to one bedroom family units. NZ Qualmark 4**** we provide clean comfortable self contained accommodation for travellers and corporates. Some units have cooking options,there are spa bath studios, a guest laundry, airport transfers by arrangement, breakfasts available and wireless internet. Ample free off street car parking. We are situated close to the town centre, cafes, restaurants and supermarkets. ... more less
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