I have thought long & hard about writing this, but feel so strongly about how we have been treated, I felt I should warn others.
* Totally understand their policy on 'cancellation', but feel this could have been handled with more kindness,thought & consideration.
* Booking for my Husband's 60th Birthday treat last Friday-Sun-booked 21st/23rd Feb 14
* Taken ill Friday with the Winter Vomiting Virus, Hubby rang hotel at 4pm/also emailed, asked to change booking
* Received email to say, not able to change, non transferable, Hubby asked if we could give this booking to another couple, which unfortunately he was not able to do at short notice. Also he was pretty much busy looking after me! (no need for details!!)
* I rang Hotel on Monday, would the General Manager ring me back (he was in a meeting).
* Adam rang back aprox 3pm, I explained we had been very worried about going to the Hotel on Saturday evening as felt the last thing they needed was a customer infecting staff/ & other customers with the virus as NHS say 24hrs after better. I ask Adam to read emails, think about the 'said' situation & ring me back, but this he would not, the answer was a very sharp no. In fact he did say the Hotel had offered to move our booking to Sat/Sun, I explained this was never given to us as an option, as we would have accepted & took a chance with me having room service for Sat dinner. I felt their handling of the whole institution was inconsiderate given the circumstances, PLUS they they made addition profit to that which they would have expected because we consumed no food or drink.
Be Aware - Accident, Sickness - You will not get any sympathy from the Manager at Tuddenham Mill, Nr Newmarket.
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- Also Known As:
- Tuddenham Mill Newmarket
- Tuddenham Mill Hotel Newmarket