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“Outstanding luxury - highly recommended”
Review of Tuddenham Mill

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Tuddenham Mill
Ranked #1 of 1 Hotels in Tuddenham
Certificate of Excellence
Kent, UK
Level 6 Contributor
179 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“Outstanding luxury - highly recommended”
Reviewed 31 October 2010

My partner and I stayed at the Mill for two nights over the half term break. Of all the hotels we have stayed in, in the UK, this has to be one of if not the best. We booked a Loft Suite with amazing views over the far reaching countryside. The standard of the room was exceptionally high with all the extras mentioned in the other reviews. The suite was incredibly spacious and the extra touches made it that much more special. Even the fire had a remote control ! We ate in the restaurant on the first night and had breakfast 2 days in a row. Again, the food was outstanding. Some of the staff were a little inexperienced but it appears that may of them have only been there a matter of weeks or months but they were all friendly and attentive and if they didn't know the answer would ask a more experienced member of staff. If I was going to be incredibly picky, the only slight annoyance was noticing on checkout that someone eles's evening meal had been charged to our bill - however, this was quickly resolved by reception. All in all an outstanding luxury boutique hotel which I would be happy to recommend to my closest friends for a a romantic break.

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank Rob007Kent_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Location
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • English first
  • Spanish first
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English first
London
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 October 2010

Had a great weekend there, taking advantage of the quiet season with the special provided by the Mr & Mrs Smith website. We stayed in the mill rooms, overlooking the landscape of fields, which we were happy with as the other rooms don't seem to get as much sun, but I'm sure are also great. Incredible rooms, spec'd out with the best equipment, great bathroom, with Joe Malone bath products. All water, coffee & sloe gin was complimentary, which is very unlike most hotels I've come accross in England.
Service was excellent, food was great and the bed really comfortable.

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank Simon23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
Reviewed 18 October 2010

The staff were the main bug bear, as some appeared uninterested with little enthusiasm. Had the impresion they were under some pressure with little guidance from management .Manager needs to review attitude towards staff and customers as was not welcoming or accommodating. Although it has to be stated some of the staff were pleasant

Food was an average standard and when more gravy was requested told they had ran out - I had the feeling chef did not want to make another quantity. Young staff members clueless as regards to wine and menu.

  • Stayed October 2010, travelled with family
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Helpful?
Thank Kathryn5__10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkOReilly, General Manager at Tuddenham Mill, responded to this review, 26 October 2010
It is very disappointing to receive feedback of this nature especially when the majority of our reviews reflect the great service usually offered by the team at Tuddenham Mill.

Our aim is for guests to always receive exceptional service and I would like to apologise that this was not the case during your visit. It is not an excuse, but I am aware that we had some part time colleagues helping on the day of the wedding that you attended and I will be reviewing our training to ensure that we are always in a position to offer the best service possible.

I do recall us running out of additional sauce on the day, unfortunately as this was a set dinner order for a private wedding and the sauce was freshly prepared we did eventually run out, even with the additional jugs that were added on to the tables. I do apologise for this and have fed your comments back to the kitchen team.

Thank you for your feedback and I would like to reassure that measures are being put into place to address the issues you experienced

Mark O'Reilly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
1 review
Reviewed 17 October 2010

My boyfriend surprised me with a stay at Tuddenham Mill for my birthday, and what a fantastic surprise it was. We stayed in a Water Meadow Room and the view was stunning. The freestanding bathtub, decor and design are completely inulgent. the perfect place to relax and unwind.The 6ft bed was extremely comfy, and every detail was catered for; we were provided with Jo Malone toiletries, Missoni Robes and even an umbrella. We also took advantage of the dvd's available, and had a fantastic breakfast in bed! We are already planning our return next summer!

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank charlie1610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambs
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2010

We got married at Tuddenham in September and the staff and setting were everything we had hoped and more.

Despite the early rain, which thankfully cleared for the photos, we had an amazing day. On the morning of the wedding we lost the water supply up until around 10:30am and, whilst Tuddenham weren’t at fault, the staff bent over backwards bringing heated bottled water across to our room for the hairdressers and did a great job in reassuring me they would cook the entire wedding breakfast using bottled water if needs be! Thankfully, the water came back on and normal service was resumed!

Magalie, the Assistant Manager (who I believe has since left), was superb throughout, from the initial meetings we had last year right the way through to when we checked out after the wedding. We stayed on an extra night after all the guests had left to allow us to chill out and enjoy the setting as we’d been told numerous times the day would fly by (highly recommend this to anyone else getting married at the Mill)!

A big thank you to all the staff who met all our guests with a friendly smile, and to everyone behind the scenes that made the day run so smoothly.

Looking forward to getting back to Tuddenham for some special anniversary celebrations in the future!

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank stevenchelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 September 2010

We stayed in the South Loft Room Suites and the experience was one of the best we have had in many boutique hotels. The suite has a very large, very comfortable bed, great bath and amazing views of the countryside. It was really a haven for relaxation. The service was top class and could not be faulted, friendly but not too intrusive. We had dinner in the main hotel and again the food was very good. On coming back to the Suite a 'turn down fairy' had visited, turned on our trendy gas fire, and put on some ambient music. All in all, a truly relaxing and first rate stay, we'll definitely be back.

  • Stayed March 2010, travelled as a couple
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Helpful?
Thank SazzleA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkOReilly, Manager at Tuddenham Mill, responded to this review, 16 January 2011
Many thanks for your review following your stay at Tuddenham Mill in September. I am delighted to read that you enjoyed your stay. the whole team are grateful for your kind words and we all look forward to welcoming you back to Tuddenham Mill in the future.

Kind regards

Mark & the Tuddenham team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weybridge
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 August 2010

Having got married at the Mill last year we were looking forward to returning for our anniversary. We returned with an 8 week baby in tow and had the most fantastic time - it brought back so many happy memories.

The staff made us feel so welcome (yet again) and the food was even better than last year. Absolutely blown away by the lamb which was incredible and melted in the mouth and the wines were fab too.

All in all a great stay in one of the lovely loft rooms and we'll no doubt be back again next year.

  • Stayed August 2010, travelled with family
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Helpful?
Thank BenMairead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkOReilly, Manager at Tuddenham Mill, responded to this review, 16 January 2011
Many thanks for yet another wonderful review and I am delighted that your first wedding anniversary was a memorable occasion. It was a pleasure to welcome the new addition to your family.

We look forward to welcoming you back for your 2nd anniversary, if not before.

Kind regards

Mark & the Tuddenham team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tuddenham Mill

Property: Tuddenham Mill
Address: High Street, Tuddenham IP28 6SQ, England
Region: United Kingdom > England > East Anglia > Suffolk > Tuddenham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Tuddenham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Tuddenham Mill 4*
Number of rooms: 15
Reservation Options:
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Also Known As:
Tuddenham Mill Newmarket
Tuddenham Mill Hotel Newmarket

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