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“Terrible service”

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Albury Paddlesteamer
Ranked #5 of 31 Hotels in Albury
Certificate of Excellence
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Terrible service”
Reviewed 14 January 2014 via mobile

We booked through choice hotels..went there old lady at counter took 30 mins to get us the room and kept saying she doesnt work there and she is helping the owner...
Then when asked her if we were going to be able to check out at 11 as choice hotels told us she raised her voice and said she doeant know what that is and doesnt know what hotel group this is part of.....
She yelled at my wife in front of our 3 year old and 1 year old kids.. and was soo rude.. she said she cant afford a new car and doesnt care if we have a loyalty program with r car...
Appalled by this woman we only stayed one very very noisy night....

Stayed January 2014, travelled with family
Helpful?
3 Thank Joshua H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Any
English first
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 January 2014 via mobile

Stayed one night, just turned up looking for a room and got good service, room was really clean (carpets had just been steam cleaned) room not huge but for the price way bigger than you would expect

Was upstairs but I actually quite liked that, and it is cheaper

AND

No half foxtel, all the channels which mean I got to watch the afl on fox footy

Stayed June 2013, travelled solo
Helpful?
1 Thank Ajw-portcampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 January 2014

Start off with the positives - the room was clean and beds comfy.

Negatives - The service - Firstly the owner lost our booking and had no recollection of pre billing our credit card for our room. The owner then stated (quoting here) "it is my perogative whether I pre bill your credit card or not " (despite the fact the staff advised that they never pre bill a credit card). To top off the terrible service I left my phone charger in the room when I booked out and despite a couple of phone calls was never found ...
If you stay - CHECK YOUR CREDIT CARD as they may have pre billed and not advised you.

Unfriendly and rude owner - must be better options.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 December 2013

A big, brick-clad establishment not far from Hume Hwy, of its kind this is a terrific place. Although rooms are a little dated, they are large, well-appointed, spotlessly clean, and come with Foxtel and free wi-fi. It's probably 1/2 K from the CBD of Albury, but situated across the street from a beautiful park and not too far from the Hume Hwy.

Very nice, accomodating front-desk staff as well.

Didn't eat there, so can't comment on restaurant.

Room Tip: It's a two-storey place, so if climbing stairs with luggage is a problem, ask for a lower floor.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank MaryLizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACT
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2013

Starting with the positives, the room looked nice and the hotel is well located. But we were unimpressed with the cleanliness. The shower was scummy and at least one row of tile (bottome of shower) were brown with caked on dirt. The celing fan in the bathroom was absolutely covered in dust, which was caked on.

The single bed is mounted on wheels, and when I nudged it one morning I found garbage from previous guests under the bed. The rooms aren't well insulated from noise, which made it hard to sleep. Someone in a room near us had a cat get into their room.

The Foxtel didn't work. When we reported it on checkout, we were told by staff that "everyone" is told to reboot the box in order for it to work. We weren't. This is obviously a problem that someone is aware of, so people should be made aware of this on check in, and the directions provided in rooms should explain the need to reboot the machine.

Balconies for top floor are narrow, and have ashtrays regularly placed along them. If you're a non-smoker, you have to walk through people's smoke to get to your room.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank T S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level 6 Contributor
185 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 12 November 2013

We were pleasantly surprised by the large room size, which easily accommodated a queen size bed, single bed and round table with large armchairs. There was plenty of storage space too, the bathroom was large and clean and the complimentary toiletries were of good quality. The large, fluffy white towels were excellent. There was plenty of choice of channels on the large flatscreen TV, free wifi (albeit of limited duration), a good-sized bar fridge and plenty of crockery and cutlery. Moreover, the little freezer actually worked, which is not common in bar fridges.
There was plenty of parking, the motel was easy to find and is a good place to break the trip on the way to Melbourne.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stourton1582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 November 2013

As there were a couple of buses full of passengers expected in, and the Motel was fully booked, we were advised to have room service breakfast the following morning rather than go to the restaurant. The breakfast room service left a bit to be desired, quite expensive for very little, I ordered just toast and margarine and Vegemite as per breakfast order form and received butter instead of the margarine and Peanut Butter instead of Vegemite. A breakfast, costing $4, that I didn't order and consequently didn't eat. Room was a good size but needs some attention and updating, Bed was comfortable and bathroom clean. There were plenty of big white clean fluffy towels and the T.V reception was good.

Room Tip: This Motor Inn has upstairs and downstairs.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kookaburragums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Albury Paddlesteamer

Property: Albury Paddlesteamer
Address: 324 Wodonga Pl, Albury, New South Wales 2640, Australia (Formerly EconoLodge Albury Paddlesteamer)
Region: Australia > New South Wales > Albury
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #5 of 31 Hotels in Albury
Price Range (Based on Average Rates): £
Hotel Class:4 star — Albury Paddlesteamer 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Albury Paddlesteamer is situated on Wodonga Place within easy walking distance to the city and shopping centre. The property is also positioned across from large parks and playgrounds and a short distance from the picturesque surrounds of the Murray River. With such a location and surroundings, The Albury Paddlesteamer Motel is perfect for your next business trip or relaxing escape. Our superior yet affordable 3 1/2 star accommodation features reverse cycle air conditioning, complimentary WIFI access, 32" televisions with Foxtel (individual in-room channel selection). We have a variety of accommodation to suit your needs, including spacious family rooms. Make sure you also take the time to enjoy our outdoor pool or our indoor spa and sauna! Start the day with our breakfast room service menu and then after a day exploring the region, our restaurant is the perfect place for a relaxed meal overlooking the pool and waterfall. It is known for its hearty cuisine and friendly efficient service. Alternatively, we can deliver your meal to your room to suit a quiet night in. Bar & Restaurant hours: Breakfast: : 7:00am - 8.15am. Room service menu only Dinner: Mon-Sat: 6:00pm - 8.00pm. Closed Sundays Room Service: Mon-Sat: 6:00pm - 8:30pm. Closed Sundays Allow our dedicated staff to cater for your every need at your home away from home. You won't want to leave! Please note: rooms receive full service daily and towel service only on Sundays or Public Holidays. Mini bar items can be purchased from reception during your stay. ****NO PARTY POLICY**** Parties and large gatherings of people in accommodation rooms (without prior hotel authorisation) is strictly prohibited at this property. Any breaches of this policy will result in immediate termination of your booking without refund. The Albury Paddlesteamer is situated on Wodonga Place within easy walking distance to the city and shopping centre. The property is also positioned across from large parks and playgrounds and a short distance from the picturesque surrounds of the Murray River. With such a location and surroundings, The Albury Paddlesteamer Motel is perfect for your next business trip or relaxing escape. Our superior yet affordable 3 1/2 star accommodation features reverse cycle air conditioning, complimentary WIFI access, 32" televisions with Foxtel (individual in-room channel selection). We have a variety of accommodation to suit your needs, including spacious family rooms. Make sure you also take the time to enjoy our outdoor pool or our indoor spa and sauna! Start the day with our breakfast room service menu and then after a day exploring the region, our restaurant is the perfect place for a relaxed meal overlooking the pool and waterfall. It is known for its hearty cuisine and friendly efficient service. Alternatively, we can deliver your meal to your room to suit a quiet night in. Bar & Restaurant hours: Breakfast: : 7:00am - 8.15am. Room service menu only Dinner: Mon-Sat: 6:00pm - 8.00pm. Closed Sundays Room Service: Mon-Sat: 6:00pm - 8:30pm. Closed Sundays Allow our dedicated staff to cater for your every need at your home away from home. You won't want to leave! Please note: rooms receive full service daily and towel service only on Sundays or Public Holidays. Mini bar items can be purchased from reception during your stay. ****NO PARTY POLICY**** Parties and large gatherings of people in accommodation rooms (without prior hotel authorisation) is strictly prohibited at this property. Any breaches of this policy will result in immediate termination of your booking without refund. ... more   less 
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