Stayed during Christmas and was surprised by firstly no response to an email sent to the manager prior to arriving re a problem with their booking details not matching the deal offered. As a priority rewards member I have stayed here before but this time the experience was not as good as expected. I was given a room which opens directly on to the ground level and my partner was concerned about security so requested that we be moved. Although the hotel was nearly empty we were told this was not possible. I am not sure if the staff were happy working over Christmas but it certainly felt like it. We did use the pool area and the spa was not working and there were no umbrellas to shade the lounges so could not stay long due to the sun. My son lives in Bathurst and I was going to have the family up for dinner at Chicane but decided to go elsewhere after considering the general attitude might flow to the dinning room. This Rydges is usually a great choice if staying in Bathurst but this time I left a little concerned. I was looking at booking a number of rooms for wedding in September but will now consider looking on Stayz for a house. Have stayed at Marple Lodge and Plantation which were both fantastic so we will see. I will be visiting Bathurst more often now so hopefully this experience is a one off.
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- Also Known As:
- Citigate Mount Panorama Bathurst Hotel Bathurst