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“A couple of let downs”

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Rydges Mount Panorama Bathurst
Ranked #1 of 11 Hotels in Bathurst
Certificate of Excellence
Reviewed 6 July 2014

We stayed for three nights mid-week on a deal. The initial impact of the room was good, spacious, king bed, well fitted out and a great view from the sixth floor BUT, there was an unpleasant sour odour in the bathroom and a loose toilet seat, these were reported on arrival evening. The seat was fixed by day three, but the odour lingered, on our second night the desk receptionist poured disinfectant into the toilet but the odour returned. Luckily there was a second toilet in a small laundry within the suite which we used instead.
Our three course Chicane Restaurant evening meal ended up close to the same price as the Bathurst restaurants, Cobblestone Lane and 9inety 2wo, but was nowhere near the quality of food or sevice.

  • Stayed: July 2014, travelled as a couple
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Thank Rodney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this reviewResponded 30 July 2014

Hi Rodney M and thank you for taking the time to review. It was disappointing to hear that we did not get your stay right on this occasion, in particular the time taken to fix those issues you speak of.

I am sorry you don't feel our restaurant was up to the standard of some others in Bathurst, we do work hard to peg ourselves as one of the top restaurants in the area. Unfortunately it appears we may have missed on this occasion and have some work to do on consistency.

I hope to welcome you back to the hotel in the future.

Kind Regards,
Andrew

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443 - 449 of 702 reviews

Reviewed 1 July 2014

Stayed in the 2 bedroom apartment with a work colleague. Rooms were generous in size, typical Rydges style, modern but a bit tacky all at the same time. Bed was excellent.

The restaurant however can only be described as terrible. Food was average at best. It had a try hard feel to it, as in it looked the part but did not even come close to the taste expectation. Trying to be a chic trendy restaurant in Bathurst isn't working for them. The waitress we had was horrible. Terrible service. I even saw her at one stage roll her eyes after another guest at a different table asked for something. There was another waitress working that night that we paid our bill to. She had an accent and seemed lovely. Wish we had got her.

My suggestion is to eat from the bar menu. For what you pay in the restaurant it surely does not match up to the quality.

Stayed: June 2014, travelled on business
3  Thank Matt A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this reviewResponded 30 July 2014

Hi Matt A and thank you for taking the time to review the hotel. It is disappointing to hear that you didn't enjoy your experience in the restaurant, we pride ourselves on a friendly relaxed environment with premium food but it seems we may have missed the mark on this occasion.

I hope we can welcome you back for a better experience in the future.

Kind Regards,
Andrew

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Reviewed 1 July 2014

Stayed here two nights in June as Jenn was visiting friends in the area and I just had to see the motor racing circuit.

The hotel staff we encountered were very professional and quite friendly. Our room was fantastic. Very clean, quite large and comfortable. The kitchenette was a nice touch though we never used it. We were on the ground floor and were able to park directly beneath the hotel, really convenient The auto racing theme of the hotel was not overdone but payed homage to the location. Loved the artwork in the room. Didn't have a chance to eat at Chicane but did have a couple of pints at a good price during their early evening happy hour. Upon checkout, Jenn inquired about how to book for future race weeks and the desk staff was very helpful and informative. Hopefully, we can return for the 1000 in a few years.

A truly wonderful stay in Bathurst.

  • Stayed: June 2014, travelled as a couple
    • Value
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Thank jenn1bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this reviewResponded 30 July 2014

Hi jenn1bill and thank you for the great review. It is great to hear you enjoyed yourself, and in particular your comments about our friendly staff.

We look forward to welcoming you back in the future.

Kind Regards,
Andrew

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Reviewed 18 June 2014 via mobile

I have to admit that discovering that this hotel was actually on the racetrack at Mt Panorama was exciting in itself. That said, the room was great. Plenty of space. The bathroom was well appointed and the staff very friendly. Sadly the room service meal was stone cold. I would like to visit when the race is on.

Stayed: June 2014, travelled on business
Thank NeverHome3500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this reviewResponded 30 June 2014

Hi OnTheRoadAgain... and thank you for the great review. Thank you for the positive feedback and we will take on board your comments regarding room service for improvement.

We look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew

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Reviewed 13 June 2014 via mobile

A huge bed, oversized room with a corner spa big enough for 4 adults, my room overlooking the world famous Mt Panorama starting grid is what I've come to expect when staying at Rydges. To top it off, the downstairs bar served the latest offering from the James Squire Brewery, fifty Lashes.

Stayed: June 2014, travelled on business
Thank thebigdaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this reviewResponded 30 June 2014

Hi thebigdaz and thank you for the great review. Great to read you enjoyed your stay, and the Lashes! It is a great drop.

We look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew

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Reviewed 13 June 2014 via mobile

We stayed as as stopover break in a trip arrived late at night.
Staff were extremely friendly rooms were clean comfortable and well appointed and great value
Will stay here again without hesitation
Highly recommend as probably the best hotel to stay in Bathurst

Stayed: June 2014
Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this reviewResponded 30 June 2014

Hi Ben C and thank you for the great review. Sounds like you had a great stay!

We look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew

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Reviewed 12 June 2014

This is a big hotel with very longgggg hallways! While the rooms are a nice size and have the added bonus of a kitchenette in the family suites the overall cleanliness was somewhat disappointing and not typical of rydges accommodation. Linen was beautifully clean and the room well presented but shower floor tiles were grungy and the walls and doors in general very marked and grotty looking.
The room had an extra toilet room which was appreciated and the very large balcony looking over the race track made for a lovely spot to watch the sunset.
Breakfast was included in our rate and was very good but we must have chosen the busiest time of the morning to head down (8:30am) as there was a ten minute wait for a table. Very limited fresh fruit available and no pastries but otherwise a decent selection.
The reception is poor with only two staff members for a very large amount of guests made both arrival and departure a very slow process. Also beware the very narrow car parks!
Overall good value for money and the best available in this pretty town.

Room Tip: All have nice views as far as I could tell. Ask for something not too far from the lifts so you don...
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Princessy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this reviewResponded 30 June 2014

Hi Princessy1 and thank you for taking the time to review the hotel. We have taken your comments on board regarding the cleanliness of the showers and have made them an extra focus for the team of late. Good to see you enjoyed your breakfast, I can only assume you encountered the busy Sunday rush which is often the peak time between 830-930am.

We look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew

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Additional Information about Rydges Mount Panorama Bathurst

Address: 1 Conrod Straight | Mount Panorama, Bathurst, New South Wales 2796, Australia (Formerly Citigate Mount Panorama Bathurst)
Region: Australia > New South Wales > Bathurst
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Bathurst
#3 Business Hotel in Bathurst
Price Range: £86 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Mount Panorama Bathurst 4*
Number of rooms: 129
Reservation Options:
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Also Known As:
Citigate Mount Panorama Bathurst Hotel Bathurst

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