Arrived Friday afternoon to stay two nights. Friday night great. Quiet, pleased with room. On Saturday morning (remember I'm staying two nights) at 10am the cleaner knocked once then burst on in. I was just dressing and the cleaner saw the whole routine I had on offer. They kind of apologised and left. My wife and I went out for the day 15 minutes later. Before we left I went to reception and told the owner I couldn't get the dishwasher to work. He said he would ask the cleaners to have a look at it. We returned at 555pm to find the whole complex teeming with poorly dressed, rowdy bogans who were going to a wedding. Several of them decided they needed to park their car between 2 parks (embarrassingly one had a corolla hatch). This meant we had to park on the road. Management chose to turn a blind eye to this. We opened the door to find the room unserviced. Bed not made, towels on floor and rubbish not collected. I took my wet towels and went to reception to speak to the owner. He said 'no they wouldn't have gone back to service the room, they're not here long'. No apology. So we payed a premium price for a serviced apartment that wasn't serviced and had insufficient parking or owners with no spine to ask people to park properly. Not to mention the riot when the bogans returned which went uncontrolled. The free wi-fi was also rubbish and kept dropping out. I certainly wouldn't advertise it as a feature. If I was staying on business and was relying on said wi-fi I would have left straight away after discovering how poor it was. The common reply to feedback is 'if you told is we could have fixed it'. I tried to be open and clear with the owners. They have given me confusing mixed messages.
- Official Description (provided by the hotel):
- Charlotte Apartments offers luxury serviced apartments including studio, one bedroom, two & three bedroom apartment, some with spa baths, within easy walking distance to all shops restaurants & cafes. ... more less
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