This is close to the worst property my family and I have ever stayed in. Gives Bathurst a bad name.
On check-in, a simple mistake on the online booking form had the owners accusing me of fraud, right to my face.
Then, the "heritage cottage" they gave us to stay in was dingy, poorly furnished and had tiny, inconvenient rooms. Uneven floors caused my son to fall heavily. The house fronted right onto the street so was extremely noisy.
At 6.30am, a whole line of trades men's vans parked 10 feet from our window, with slamming doors and moving of equipment. Shortly afterwards they started working on an extension of the same motel which was going up directly behind our accommodation. At 7am, noise started from this worksite. No mention of the fact that we were staying in the middle of a building site was made at any time when we booked or checked in.
To add insult to injury, on check-in we were told that the car park for the property was unavailable and we would have to park directly on the street. As we had already paid for our stay, we had no choice but to accept this.
The final indignity was that when we complained to management about all these matters, they agreed that their behaviour was poor and the worksite noise and lack of parking was unacceptable, but still refused to compensate us in any way or even offer a simple apology for our experience. Overpriced, poor quality rip-off. I wouldn't go near the place.
- Official Description (provided by the hotel):
- The Bathurst Heritage Motor Inn is located close to Bathurst CBD. There are 48 Rooms with 2 different Star Ratings. 18 New Suites Independently rated 4 1/2 Star & 30 Rooms rated 4 Star. We also have 3 Heritage Cottages suitable for longer stays. Our motel has the best rooms in Bathurst. ... more less
- Reservation Options:
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- Also Known As:
- Bathurst Heritage Hotel