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“Ticks all of the boxes”
Review of Mercure Goulburn

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Mercure Goulburn
Ranked #1 of 16 Hotels in Goulburn
Certificate of Excellence
Melbourne
Level 6 Contributor
107 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Ticks all of the boxes”
Reviewed 26 August 2014

This Best Western property has been substantially renovated and what a great improvement it is.

New pillow top beds that are a dream to sleep on. New Panasonic Inverter split aircons, whisper quiet, large car park allows access to trailers ( which is what I require) close access to many fast food restaurants, work station, plenty of power points, lounge and dining table/chairs, blackout curtains and a very quiet environment.
The latest Samsung smart TV and a cheery welcome made my trip the very best experience.
I will be making this property a vital part of my company travel plans in the future.

Room Tip: Most would be acceptable
See more room tips
  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank B1RD1EMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Manager at Mercure Goulburn, responded to this review, 2 September 2014
Dear B1RD1EMelbourne

Thank you for your sensational review of Trappers following your recent stay with us.

Our property has undergone some large scale renovations and the feedback we have been receiving from our guests is very positive. We are very pleased you have enjoyed all the modern fittings and fixtures we really have tried to think of everything.

We look forward to welcoming you back again very soon.

Kind regards

Michelle Beard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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670 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • Polish first
  • Spanish first
  • Any
English first
Nulkaba, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2014

Easy access from the highway. Rooms are large, well light with a great bathroom. Bed was quite comfy & the room has adequate heating as it was very cold outside. The restaurant has a great menu & was well priced. Overall a very comfortable stay.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Chinasdoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Manager at Mercure Goulburn, responded to this review, 2 September 2014
Dear Chinasdoll

Thank you for sharing your wonderful experience following your recent stay with us.

Our easy access to the highway makes us the ideal stopover when travelling to or from the snow. We are so pleased the restaurant menu exceeded your expectations I will pass on your feedback to Chef and his team.

We look forward to welcoming you again in the future.

Kind regards

Michelle Beard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong, Australia
1 review
Reviewed 25 August 2014

We recently stayed at the hotel for a wedding nearby and were pleasantly surprised. The room was fully renovated with modern bathroom and fittings, warm and toasty with own air conditioning but the biggest surprise was how comfy the bed was. Staff were friendly and the price is great value. Will definitely stay here again if in the area.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank NatnErik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Manager at Mercure Goulburn, responded to this review, 2 September 2014
Dear NatnErik

Thank you for choosing Trappers on your recent stay in Goulburn.

We are so pleased to have exceeded your expectations, our guests are very excited by our modern fully renovated rooms.

I will pass on your comments to the staff as they are constantly striving to provide a warm friendly service.

We look forward to your next stay with us.

Kind regards

Michelle Beard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 August 2014

The beds are very comfortable. The fresh milk given when you book in terrific. Rooms generous in size. Free Wi Fi. Very clean. My only suggestion is that they should provide a shower cap, such a small thing but would make the stay perfect. Can highly recommend this motel, although as most have commented a little on the expensive side. But I think worth it for the really comfy bed.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Joanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Manager at Mercure Goulburn, responded to this review, 2 September 2014
Dear Joanne W

Thank you very much for taking the time to review our property following your recent stay.

We are so pleased you enjoyed our wonderfully comfortable beds and the little touches of fresh milk upon arrival and free Wifi. We are constantly striving to improve our property and thank you for your suggestions.

When making your next reservation with us please ask our friendly staff about any special offers we have available.

We look forward to welcoming you back to Trappers.

Kind regards

Michelle Beard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hervey Bay, Australia
Level 5 Contributor
76 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 August 2014

My wife and I were staying here for one night and found the hotel staff to be exceptionally friendly. Reception staff advised us where best to park our 4WD and car trailer which we had previously notified them that we would have when we pre-booked the room. The room, (room 137) was a good size, very clean and modern, with good wi-fi, TV, en-suite etc. We had no noise from the outside or adjoining rooms, which can be a problem in some hotels. Breakfast was served to the room at the time requested and was presented well and hot. We would stay here again if in Goulburn.

Room Tip: We always request a quiet room.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Allan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Manager at Mercure Goulburn, responded to this review, 26 August 2014
Dear Allan M

Thank you very much for your wonderful review of Trappers Motor Inn.

We are so pleased to have exceeded your expectations with the presentation, food and facilities. Our staff will be delighted by your comments they pride themselves on exceptional friendly service.

Many thanks again, we look forward to welcoming you back to Trappers.

Kind regards

Michelle Beard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Candelo, New South Wales, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2014

I have stayed in a number of motels in Goulburn and this one is by far the most comfortable. It has been recently renovated and the rooms are bright and large and the queen/king size bed is a lovely pillowtop and extremely comfortable. Parking is right outside of the room which is useful in bad weather, although to get to the restaurant you need to walk out in the open. My only criticism is that there is no microwave in the rooms, other than this, this is a great place to stay.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Barbra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Manager at Mercure Goulburn, responded to this review, 26 August 2014
Dear Barbara W

Thank you for choosing Trappers as your number one place to stay in Goulburn.

We are so pleased you enjoyed all the comforts of our modern renovated rooms. All of our Apartment rooms have kitchens and microwaves please ask our staff for further details when making your next reservation.

Thank you for sharing your feedback.

Kind regards

Michelle Beard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, New South Wales, Australia
1 review
Reviewed 17 August 2014

V comfortable and clean motel. My room was lovely and I particularly appreciated getting fresh milk and biscuits to have with coffee as well as a well stocked bar fridge. Was also very nice and warm on a very cold night.

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Manager at Mercure Goulburn, responded to this review, 26 August 2014
Dear Jane T

Thank you for taking the time to share your feedback here on Tripadvisor.

We are pleased to have provided you with a wonderful haven on a cold evening in Goulburn.

Travel safe we hope to see you again.

Kind regards

Michelle Beard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Goulburn

Property: Mercure Goulburn
Address: Mercure Hotel 2 Lockyer St | (near the Big Merino), Goulburn, New South Wales 2580, Australia (Formerly Best Western)
Region: Australia > New South Wales > Goulburn
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Goulburn
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mercure Goulburn 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
Be amazed as you enter the fully refurbished Mercure Goulburn - sophistication, comfort and style has arrived in the NSW Southern Tablelands. All rooms are fully refurbished and feature the latest essential modernities expected of high quality hotel accommodation. Hotel rooms sleep up to four guests and serviced apartments are available, accommodating up to six. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Mercure Goulburn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Goulburn
Goulburn Best Western

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