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Review of Quest Maitland

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Quest Maitland
Ranked #1 of 10 Hotels in Maitland
Certificate of Excellence
Sydney, Australia
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Location Location Location”
Reviewed 4 August 2014

We had three nights in the newly renovated one bedroom apartment. The facilities are first class, with great attention to detail. It was such an easy walk to the High Street, Cafes and a great Irish Pub for dinner at night. The side streets still retain the charm and sense of history of yesteryear - and the riverside walk way is a credit to the Council and a pleasure to use. We did not use any of the services, but as the staff were friendly, I expect they would have been appropriate.

Room Tip: Corner suites large and sunny - no problem with traffic noise - 123 was our apartment - although we...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
Helpful?
Thank A8968RQBeverley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestMaitland2320, Owner at Quest Maitland, responded to this review, 3 September 2014
Dear A8968RQBeverley,

What a thrill to read such a wonderful review of our apartments. I am delighted to hear you encountered personable service from our team and enjoyed our modern & spacious apartments.

We are very fortunate to have such a fantastic location in Maitland CBD. We love our location and the charm and sense of history Maitland has to offer.

Thank you for taking the time to write a wonderful review regarding your stay.

We look forward to welcoming you back to Quest Maitland when you are next in town.

Warm Regards,

Sheree Bennett
Franchisee
Report response as inappropriate
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263 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Bear, Delaware
Level Contributor
111 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 4 June 2014

Very nice apartment style accommodation. We were on the ground floor and it was a long walk down a corridor to the car in the car park so I would request a higher floor if I stayed again.
Bed was comfortable....I could charge my phone beside it and have it available on my bedside table. The front desk clerk was wonderful, intelligent and really knew her job. Everything you need is at your fingertips....

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aussiebab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestMaitland2320, Owner at Quest Maitland, responded to this review, 3 September 2014
Dear Aussiebab,

Thank you for sharing your review on your recent stay at Quest Maitland. I am pleased to hear that you had such a great experience with us. Your positive comments will surely be passed onto our entire team.

Once again, thank you for your valued feedback. We look forward to welcoming you back again soon.

Warm Regards,

Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014

Was in Maitland for a few days with the family of four and picked Quest for the 2 bedroom apartment. Overall quite nice and modern and close to shops, etc. Bed was a little hard for me but guess its just a matter of preference. Bit noisy outside by tolerable. Have stayed in other places in the area and this is one of the best.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestMaitland2320, Owner at Quest Maitland, responded to this review, 3 September 2014
Dear Pete R,

Thank you for the great review of Quest Maitland!

We are delighted you enjoyed your stay with us and experienced our spacious & modern apartments, along with our central location.

We hope to see you again!

Kind Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
117 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 20 May 2014 via mobile

I was here in March April and was in one of the newly renovated rooms. Can't fault the place and value for money. Great facilities and comfortable rooms with all you need. Well equipped bathrooms as well. Would stay here again!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sassymissc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestMaitland2320, Owner at Quest Maitland, responded to this review, 3 September 2014
Dear sassymissc,

Thank you for your review, it is greatly appreciated. We are so very pleased to read that you had a wonderful stay with us.

We hope to welcome you back again to Quest Maitland in the near future.

Kind Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffs Coast
Level Contributor
128 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 20 April 2014 via mobile

We were pleasantly surprised to actually get a family room at the Quest on Steamfest Weekend. When we booked I casually mentioned that my wife was wheelchair bound and hopefully the room would be wheelchair accessible. When we checked in we found we were given 2 adjoining rooms with a wheelchair accessible bathroom on the ground floor.
The rooms were spacious, scrupulously clean and quite obviously very new! Everything worked and the staff were more than helpful when required. The bed was one of the most comfortable we had slept in. Despite our rooms being on a roundabout and opposite the cinema centre, our rooms were quiet, luckily we were still able to hear the steam whistles in our room!
We are so happy our usual accommodation in Maitland let us down on our last stay and we were propelled to look elsewhere - we will be back at the Quest.

Stayed April 2014, travelled with family
Helpful?
1 Thank jandk_95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestMaitland2320, Owner at Quest Maitland, responded to this review, 3 September 2014
Dear jandk_95,

What a thrill to read such a wonderful review of our apartments. I am delighted to hear you encountered personable service from our team and enjoyed our modern & spacious apartments, along with our fabulous central location in Maitland.

Thank you for taking the time to write a detailed review regarding your stay.

We look forward to welcoming you back to Quest Maitland when you are next in town.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 30 January 2014 via mobile

Stayed here before but a little disappointed this time. Stayed in a two bedroom apartment above reception. The room was modern which is the norm with the other Quest apartments I've stayed in. Check in was easy. The windows in all the rooms were above head height so you could only see sky. Not something I've seen before in hotels/apartments. It gave the feel of living in a bomb shelter! Window was jammed open on the road side which wasn't realised until the evening with all the hoons driving past. This was fixed in the morning though. A cable was missing from the tv and had to be replaced. House keeping knocked on the door three times for the room to be made up despite my partner informing them to come back in 30 min. Then reception rang asking if we wanted the room made up. This was all before 10am. Wouldn't normally care about these little problems on their own but little things add up.
Clean, modern and near shops and food.

Stayed January 2014, travelled with family
Helpful?
Thank thecityflyer_34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestMaitland2320, Owner at Quest Maitland, responded to this review, 3 September 2014
Dear thecityflyer_34,

Thank you for taking the time to provide feedback from your stay at Quest Maitland, we value all feedback as we seek to ever improve our guest experiences and your feedback is of tremendous value. It is wonderful you found our rooms to be well equipped & modern.

We are disappointed to learn that your stay with us was unimpressive, and we extend a sincere apology from our entire staff. First I would like to assure you that we constantly strive to achieve the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals. I would like to apologise for the inconveniences you experienced while staying at Quest Maitland.

Once again, I thank you for taking the time to share your experience with us; we learn from each guest review how we can better ourselves – and our guests’ experiences! Thank you once again for your feedback.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 27 January 2014

Quest apartments are a great alternative to staying in a hotel or B &B. I have stayed in Quest apartments in Wollongong and Sydney and now Maitland and they have all been great accommodation. Quest Maitland is in a great location and is very reasonably priced as some of the older motels in the area are more expensive and not as nice.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lifestylechoice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestMaitland2320, Owner at Quest Maitland, responded to this review, 3 September 2014
Dear Lifestylechoice,

Thank you for your review, it is greatly appreciated. We are so very pleased to read that you had a wonderful stay with us and that you choose to stay at a Quest Serviced Apartment when you travel.

Our team is proud of the service and experience they provide to all our guests and we are very fortunate to be located within Maitland CBD.

We hope your travels will bring you back to Maitland and we will have the opportunity to have you stay with us again.

Kind Regards,
Sheree Bennett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest Maitland

Property: Quest Maitland
Address: 1 Ken Tubman Dr, Maitland, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Maitland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Maitland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Quest Maitland 4.5*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hotels.com, Agoda and Evoline ltd so you can book your Quest Maitland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quest Maitland Australia - Greater Newcastle

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