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The Gateway Inn
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Reviews (198)
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193 - 198 of 198 reviews
Reviewed 29 November 2009

Went there for a wedding, rooms booked 2 months in advance, their policy is 2pm check in, but "early check in" can be requested. Rang hotel at 10am to check if room would be available by 12, rude reception girl said yes and that the room was already vacant, arived at 12:30 and was told by same reception girl that rooms would not be ready til 2pm, groom and guests were left to hang around front of hotel til rooms were ready, most of the party were late getting to wedding. Staff all very rude, didnt seem to be sympathetic about times etc. On return from wedding, hotel was blacked out due to the heat, when asked what will happen if the hotel was still in black out by the time the reception was scheduled to start, hotel staff said it would just be "Bad luck". Power eventually came back on but air cond in club didnt seem to be working again. Will never stay here again. Rude Rude Rude! Apart from the service, the rooms are very nice.

  • Stayed: November 2009, travelled with family
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2  Thank the_t_man05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2009

Having stayed at this new hotel several times now, I have come armed to this review with a pros and cons list as per below. We usually book a one bedroom apartment - the hotel has many types of room choices (to the point of confusion when trying to book!)

PROS:
- New!
- Good furniture with King sized beds, clean and modern furnishings and a nice window seat.
- Restaurant on the top level of the hotel is fantastic. It's offers traditional Brazilian food as well as a standard menu and has a groovy cocktail bar. Servings are huge and I would recommend trying the Brazilian set menu.
- Cost. There are often cheap deals going (well under $200 per night). There are also deals that tie in with the restaurant and look to be good value.
- Access to the gym and pool at the adjoining Leagues Club
- Free parking in a secure car park.

CONS:
- Website: the hotel's website is a one page affair and you can only make reservations via email or by phoning the hotel. You're better to check wotif for room configurations and pricing.
- Staff: the staff can be either really good (we've had some excellent service), or really indifferent with a sloppy attitude.
- Vibe: the hotel is not really run like a hotel. It's part of a Leagues Club complex and you get the feeling that it's run as an add-on to this, not as a hotel business. It's popular with people attending weddings in the Leagues Club.
- Noise: while noise from the main road (Industrial Drive) is not an issue, there are several busy roads within the complex (for patrons to get to the Club) which have these huge stormwater grates which clang and rattle every time they're driven over. We mentioned this to a staff member and apparently complaints about the noise are common, yet they say there's nothing they can do about it! Considering the Leagues Club owns the roads within the complex, you'd think this would be easy to rectify. We always ask for a room at the front of the hotel, rather than the back.
- Location: It's about a 5-10 minute drive to the Honeysuckle Wharf area and slightly further to Newcastle centre.

All-in-all I would recommend this hotel if you want somewhere to crash in comfy surrounds. If you want somewhere more central with good customer service, I'd stay elsewhere.

Ideally, I'd give the Gateway Inn 3.5 stars if I could.

  • Stayed: October 2009, travelled as a couple
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2  Thank Tistybus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2009

I love new hotels - they are so rare to find, though!! However, I was pleased to watch this one being built over the last twelve months or so, delighted that Newcastle would soon have a much needed addition to its accommodation ranks.

Firstly, I am biased - the fact that it was new was automatically appealing to me. The rooms feel fresh and 'unlived' in... Everything is in near-perfect condition.

The service was pretty underwhelming, but it is new and they may take a bit of time to get into the swing. Also, it is really quite a basic motel. There is no fanciness and there are no frills.

However, given its good condition, I will recommend the Gateway to anyone looking for accommodation on the northern side of Newcastle (very handy to the local industrial area.)

  • Stayed: October 2009, travelled on business
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3  Thank majikat2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2018 via mobile
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Stayed: February 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestsGroup, Manager on Duty at The Gateway Inn, responded to this reviewResponded 5 March 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 3 December 2010
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  • Stayed: November 2010
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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