I booked through an online booking service to stay 1 night at this place. I got seriously ill the night before we were travelling. My wife called from the hospital to cancel the booking for that night. The person on the phone kept repeating that we could not cancel the booking. I'm not sure what that meant, but I suspect that the person was trying to say we could not get a refund. We did not ask for a refund.
I subsequently wrote to the hotel requesting a refund on medical grounds. They never responded. I was told by another hotel that i needed to contact the online booking service to arrange a refund. I did this and was given a refund by everyone but Noah's. Noah's told the booking agent that we had never contacted them to cancel the booking. This is a lie.
I will never stay there again.
- Official Description (provided by the hotel):
- Quality Hotel NOAH'S On the Beach is situated directly opposite spectacular Newcastle Beach and is Newcastle's only Beachfront Hotel. NOAH'S offers the perfect place to beach yourself for business or simply to relax and unwind. Located within minutes of the CBD, harbour and city shopping, Quality Hotel NOAH'S On the Beach is the ideal venue for any wedding, conferences and events. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Newcastle
- Quality Hotel Newcastle