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“Difficult to Review”
3 of 5 bubbles Review of Villa Provence

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Villa Provence
Ranked #6 of 9 Pokolbin B&B and Inns
Sydney, Australia
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Difficult to Review”
3 of 5 bubbles Reviewed 14 October 2011

My husband and I picked up a 2 night internet deal which really was only worth what we paid for it. The 2 room (separate lounge/dining room and bedroom) apartment was adequate, had a good sized bathroom and neat kitchenette. Bed was good and the rooms were clean. The property however is very rundown and needs a lot of work to bring it up to 4 star standard. Tidying the gardens and making the BBQ area usable would be a good start as would cleaning the reception area and the stairs up to the guestrooms. There is no soundproofing and we were unlucky enough to hear a very loud argument that broke out late at night between a couple in a neighbouring apartment.
We owned and operated an accredited 5 star guesthouse for several years and this property in no way compared to what we offered guests.
In all we very much enjoyed our trip to the Hunter Valley and were comfortable enough, but would love to see the Villa Provence come up to the standard of service it could offer with not much more effort than a good cleanup and much needed maintenance carried out on the buildings and surrounds.
This was a very difficult property to review. The manager was nice (we only saw her once, guests check themselves in on arrival and check out again when leaving without having to see anyone), we were provided with her mobile number if we needed to contact her and we would have loved to have been more positive in our review but hope this is a gentle push in the right direction.

Room Tip: Go to Villa Provence by all means, but don't expect too much from the property itself and so avo...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cattai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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190 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 4 October 2011

Myself and three family members were booked into this place for one night in a two bed room apartment. Reception filthy, obviously not been cleaned in a long time, hence the 1000's of dead flies in the light fitting. Room disgusting - mould throughout, stains on carpet, fly screens broken, smelt. Place would have been nice at one stage but has been left to deteriorate. Caretaker and his primary school child went to clean another room for us but when checked was equally as bad. I would not recommend this as a place to stay in the Hunter.

Room Tip: Dont book in at this place.
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  • Stayed October 2011, travelled with family
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mortdale
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 September 2011

It was a friend's 50th birthday, and all she wanted was to go to Hunter Valley. I saw this internet deal for Villa Provence and 7 couples bought the deal to celebrate our friend's 50th. I was quite nervous not knowing what this place was going to be. Read the review on trip advicer that some very disgruntled person had put on and got even more scared.
However, from the moment we got there everything was so great. The room was very clean & comfortable. It had a room plus a separate lounge, sitting are for each of their rooms. A very nice pool, nice country setting that was close to most places. The supplies for breakfast was quite adequate for a couple. Fresh bread was given each morning. All 14 people had a very relaxed and enjoyable stay. Would highly recommend to anyone who wants an affordable getaway.

Room Tip: We had a room upstairs which had a great view from both the balconies.
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  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MazzaMortdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamworth
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 3 September 2011

Clean, roomy and comfortable with adequate breakfast provisions in room. Not everything was renewed for second morning's breakfast (especially toast and sugar) but still OK. For a group an indoor lounge area /dining room would have been good for sociallising when weather less than perfect. Upstairs rooms have lovely views and probably quieter although walls could be more soundproof. Overall a fairly quiet and comfortable place to stay.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nannaandgrandad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
1 review
4 of 5 bubbles Reviewed 26 August 2011

Villa Provence was great! Staff weren't always about as others have mentioned, but one phone call to the number they left and they were at your door in 2 minutes.

They organised our wine tour, told us about the best spots to go - Scarborough was a really great vineyard they sent us to. Their restaurant recommendations were spot on as well.

Rooms were spacious with great views, a little old, but had huge flat screen TV and yummy free stuff like Tim Tams, real coffee, cereals, juices and stuff.

Grounds are beautiful, cute chooks walking around - and they gave us some free eggs to take home when we asked!

Will definately be coming back, had a brilliant stay!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
203 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 bubbles Reviewed 18 August 2011

We actually bought a 2-day mid-week package so got a good deal for Villa Provence. But looking through some of the reviews we wondered if we had bought a lemon. Only one way to find out.

We arrived mid afternoon at the Villa Provence, which is set amongst the vineyards and looks a little out of place on the edge of the Australian bush but it looked pleasant enough. Although there was no one in Reception there was a printed sheet with our name and details of our room and other information.

The single room with en-suite was clean, roomy and perfectly adequate for our 2-day stay. A balcony with views over the vineyards was a bonus and a basket with breakfast goodies and fresh milk and yoghurt in the fridge ensured we'd be adequately looked after.

A roomy en-suite was spotlessly clean and had the usual extras like shampoo, body wash etc.

We looked for the spiders mentioned elsewhere but a lone Daddy-Long-Legs high up on the ceiling didn't seem too threatening. The pillows, three each no less, were great and the queen-size bed firm and comfortable. The decor in the room is indeed very French and everything from the TV and DVD player to the jug worked as expected.

After 2 nights and 3 days we didn't see anyone from management but that wasn't a problem for us. Our package had been pre-paid and on check-out we dropped the keys in the box provided and were on our way.

Overall we can thoroughly recommend Villa Provence. It was clean, functional and perfectly adequate for a pleasant stay in a beautiful part of Australia. Frankly we couldn't see why anyone would complain. We'd definitely stay again.

Room Tip: Choose an upstairs room with a balcony.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JustOneThing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
88 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed 25 July 2011

From the outside, Villa Provence appears cosy and peaceful but our visit went downhill from the start. On arrival, the door to our room and Reception doors were all open meaning our room was freezing. Not an ideal start for a winter escape. We were also welcomed by a number of spiders holed up in the corners of the room.

While our room appeared to be cleanish, the bathroom was far from acceptable with hair and mould spotted around the edges, and bugs and dirt on the windowsill. On both mornings of our stay, we endured lukewarm showers. With only 9 rooms, I wouldn't have expected this to be a problem. We were also woken each morning by noise from other rooms and outside.

After enjoying some wine tasting, we returned to our room to enjoy a bottle on the balcony but our little ketchenette only offered one wine glass. Reception was constantly empty and we were unable to find anyone to help. Some people may like the low amount of intrusion but when help is needed we were left unsatisfied. Our booking also promised yoghurts and freshly sliced fruit but these did not appear.

With the amount of accommodation in the Hunter, Villa Provence is way under par for the area with all these little things adding up to an unhappy stay.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WineKila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Provence

Property: Villa Provence
Address: 15 Gillards Road, Pokolbin, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #6 of 9 B&Bs / Inns in Pokolbin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Villa Provence 4*
Number of rooms: 9
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), TripOnline SA, Evoline ltd, Traveltool, S.L.U. and HotelQuickly so you can book your Villa Provence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Villa Provence Greater Newcastle/Pokolbin, Australia

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