This is the second time we have used Cypress Lakes for a sales conference. This is the first time under the new ownership.
What a disgraceful customer experience!
From the moment I checked in, the lady on reception was rude and didn't care. Food is very basic.
The rooms are OK but not serviced - I couldn't believe that the towels were still in the bath at the end of the day.
The place is run down and there appears to be a complete lack of pride in the facility.
For example : The locks on toilets in the conference centres were broken and on the floor.
Would never recommend this place or choose to stay here.
- Official Description (provided by the hotel):
- Nestled in the Hunter Valley's picturesque hinterland surroundings, Cypress Lakes Resort by Oaks Hotels & Resorts promises a tranquil and indulgent escape, ideal for a leisurely holiday with family and friends, golfing break, memorable wedding, or unique conferencing experience. Coupling luxury, self-contained villa accommodation in one, two and three bedroom configurations with thoughtful in-room appointments and elegant furnishings, each apartment features a modern kitchen, dryer, spacious living and dining areas and private balcony overlooking the resort's verdant bushland and 18-hole championship golf course. The resort also features a selection of superior onsite leisure facilities set against an exquisite backdrop - ensuring guests can enjoy more active pursuits or simply relax in serene surroundings. Enjoy a game of tennis or golf, dine at the onsite Bodega restaurant and bar, unwind in the swimming pool and spa, work out in the fully-equipped gymnasium or Bike Hire is also available for purchase. Cypress Lakes Resort is also just a stones throw from the indulgent Golden Door Day Spa, where guests can choose from an extensive menu of pampering treatments. For all types of occasions and both short and longer stays, Cypress Lakes Resort by Oaks Hotels & Resorts is the Hunter Valleys premier resort destination. ... more less
- Reservation Options:
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- Also Known As:
- Cypress Lakes Hotel Pokolbin
- Cypress Lakes Pokolbin
- Cypress Lake Resort
- Cypress Lakes Resort
- Oaks Cypress Lakes Resort Greater Newcastle/Pokolbin, Australia