We stayed in room 642 Villa 1bdr Merlot @ Cypress Lakes Resort and we were very disappointed with our stay. What was supposed to be a romantic weekend away from our busy schedules was a disaster. One night after a lovely dinner we arrived home to have a spa, with a nice glass of wine. Only half way through filling the bath we had our neighbours banging on our door yelling to stop filling the bath as it was flooding their appartment, they then had to be evacuated. We had noticed under our spa a large piece of PVC tube was missing. The next morning we were woken up very early by a maintenance man to come through our appartment, while our personal belongings were out, to fix the spa, which he couldnt anyway. We asked the owner if we could be relocated and were advised there was nothing he could do.
We were extremely unhappy as the ONLY reason we booked this room was for the spa, for a lovely romantic weekend away from our busy schedules. Not only were we inconvenienced, disappointed and let down, we shouldn’t had to of suffered due to an issue which wasn’t our fault. It was disappointing what was advertised wasn’t what we received.More
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