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“Where are the washing facilities??”

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Oaks Cypress Lakes Resort
Ranked #6 of 15 Hotels in Pokolbin
Reviewed 10 June 2014

We stayed at Cypress Lakes during May for a car club rally.
Overall we found the villas very comfortable although they certainly were in need of a revamp.
The major disappointment was arriving with 4 days of washing from our road trip only to find there was a clothes dryer but NO washing machine!!!! I have never stayed in a 2 bedroom unit anywhere in Australia which did not have a washing machine or at the very least access to communal washing facilities. I did not appreciate having to drive 15-20 minutes away to find a laundromat!! I could not see the point of dryers because you can not put soaking wet clothes in a dryer.
I think guests should be advised of this situation on booking!
Aside from this our stay was excellent in particular due to the fabulous team of staff who were always happy, friendly and helpful despite the fact they were very busy and obviously working long hours.They made our stay very enjoyable. We also found the food to be of a very good quality. Breakfast was always great with lots of variety.
Sue Maitland

  • Stayed: May 2014, travelled with friends
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Thank simaitland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 5 July 2014

Many thanks for taking the time to provide feedback and comment on your recent experiences at Cypress lakes Resort by Oaks Hotels and Resorts.

We don't have washing machines in the Villas, your comments are valid so we are looking at as part of our long term refurbishment plan to have washing machines installed.

We appreciate the feedback as this is how we are able to improve on the facilities we provide at the resort

Regards

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741 - 747 of 1,236 reviews

Reviewed 9 June 2014

We had a wonderful experience at the Cypress Lakes resort. We stayed in a one bedroom apartment. We could not fault this room. I did read some negative reviews but after staying there all I can say is some people must be hard to please.

  • Stayed: June 2014, travelled as a couple
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Thank NicolaHanson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 5 July 2014

Firstly I hope you had a fantastic Birthday during your stay at Cypress lakes Resort by Oaks Hotels and Resorts.

It was great to read that you enjoyed your stay in our 2 bedroom Villas and I hope that you will return for many more birthday celebrations.

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Reviewed 9 June 2014 via mobile

My partner and I stayed here for two nights over the long weekend. We were lucky enough to receive a free upgrade which was a delightful surprise. The staff were so attentive and friendly any time we spoke to them & required their assistance. The rooms were clean, odorless and the view from our room was nothing short of magnificent. The setting of the villas are quiet & tranquil, which was exactly what we wanted from our weekend away!

We had the breakfast one of the mornings. Make sure you pre book so you get the $10 discount. $20 may be a little steep for the breakfast, but nonetheless it was still tasty.

We ordered dinner from the restaurant one night and got it take away to our room. We both couldn't finish our meals they were so big & they were both delicious!

Some of the villas are quite a trek to reception, but a free shuttle service is provided by reception.

We were very happy with Cypruss Lakes resort and will certainly be back with our friends : )

Stayed: June 2014, travelled as a couple
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

Accommodation suitable for 2 couples.
Brekky included meant a good deal but quality and choice were not great and staff seemed cranky.I know it has just been taken over by new group but it was all very ordinary and tired.

Thank Rain56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

We stayed at Cypress Lakes for 3 nights 18th to 20th May in a 2 bedroom apartment even though we had only booked and paid for a 1 bedroom apartment through a Wotif mystery booking. So we feel we received great value for our money. The apartment was very clean and spacious with a full kitchen. The king size bed was the most comfortable bed we had slept in on our entire trip away due to an amazingly soft mattress topper,perfect weight quilt and good quality feather pillows.The location was excellent and very close to many wineries and the stunning Hunter Valley Gardens. Cessnock was only a short drive away for any supplies. The colourful autumn trees losing their leaves and perfect sunny days made our stay picture perfect. The only small negative that we had was one morning at 6am a gardener down near reception started up his noisy blower or whipper snipper which echoed up the hill to our room and woke us up but we would definitely come back to Cypress Lakes resort.

  • Stayed: May 2014, travelled as a couple
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Thank SanHow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 5 July 2014

Many thanks for taking the time to provide feedback on your recent stay at Cypress lakes Resort by Oaks Hotels and Resorts.

The quality of our beds is a standard across all of the Oaks Hotels and Resorts and we are so please that you found them to be perfect.

We are very central to all of the wineries and local attractions in the hunter Valley which makes us a great base to explore the Hunter Valley from.

Your feedback about the blower has been passed onto our head gardener who has change the times of when they now use blower in the resort.

I hope you will take the time to return to the resort soon

Regards

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Reviewed 2 June 2014

Some of the previous reviews had me concerned but I was pleasantly surprised. The 2 bedroom villa was very well appointed, whilst a little dated in parts was clean and spacious. We loved the balcony overlooking the trees. We stayed her on a Wotif special, so was very good value for money. A great location also, close to all the Hunter attractions.

  • Stayed: May 2014, travelled as a couple
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Thank CRB333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 5 July 2014

It was great to read you enjoyed your recent stay in a two bedroom Villa at Cypress lakes Resort.

The view from our balconies we believe are the best in the Hunter Valley we are so please that you agree with us

Your comments re the Villas being a little dated have been passed onto our refurbishment team who will be looking at this over the coming months.

Thank you for taking the time to provide feedback

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Reviewed 31 May 2014 via mobile

We came to cypress lakes in four villas with my whole extended family. Scenery was lovely, the villas roomy and well stocked. Close to all our favourite wineries. Everything seemed to go smoothly and distance between villas was.manageable. Very enjoyable. We would come back.

Stayed: June 2014, travelled with family
1  Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 5 July 2014

Thank you for taking the time to provide feedback on your recent stay at Cypress lakes resort.

We are very pleased that you had a great stay with your extended family in our Villas.

I hope you will take the opportunity to visit the Hunter Valley again and choose to stay at Cypress Lakes Resort.

Look forward to welcoming back to the resort

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Additional Information about Oaks Cypress Lakes Resort

Address: 15 Thompsons Rd, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Pokolbin
#3 Spa Hotel in Pokolbin
#5 Luxury Hotel in Pokolbin
Price Range: £102 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oaks Cypress Lakes Resort 4*
Number of rooms: 200
Official Description (provided by the hotel):
HUNTER VALLEY ACCOMMODATION BY OAKS HOTELS Located in the beautiful wine district of the Hunter Valley, Oaks Cypress Lakes is a 25 acre premier resort providing Hunter Valley accommodation. Over $20m recent capital investment in this rural resort that includes 200 Villas, two restaurants and two bars, over 1500sqm of exceptional Meeting, Conference and Event facilities and a 6,487 meter par 72 18-hole championship golf course ranked among the top resort courses in Australia. The Hunter Valley is only two hours from Sydney. Scenic drives past endless rows of gnarly vines are a given, so are grazing cattle and mobs of kangaroos, and everything from tutored wine-tastings and boutique brews to cooking classes, festivals, award-winning restaurants and hot-air balloon flights. Choose from a range of picture perfect Hunter Valley accommodation options to suit your needs at Oaks Cypress Lakes Resort ... more   less 
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort
Oaks Cypress Lakes Resort Greater Newcastle/Pokolbin, Australia

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