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Reviewed 16 June 2007

We just had a conference here and personally, I loved it! The surrounds are beautiful and the views great. I would like to go back someday.

  • Stayed: June 2007, travelled on business
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1  Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2006

We booked the Heritage room for 5 nights and got quoted a certain price. When we were checking out, they charged us almost $300 more than what they quoted over the phone which was a horrible shock to us! They said they couldn't do anything about it so we had to fork out the money!

Infuzions had nice food (although overly priced for what you get) however their service was shocking - there was only us and another couple and it took us 2 hours to get our mains after them mixing up the orders! There were only 4 people in the entire restaurant! I'd like to see how they'd handle a full restaurant!

When we asked them during the phone booking if we could have something special organised as it was our wedding anniversary they said that wouldn't be a problem. All we got was a generic happy anniversary card (this is the Hunter Valley - a couple of nice chocolates or even a bottle of cheap bubbly would've been nicer!). Something else couldn've been organised at an "additional cost"! We didn't even get one free breakfast out of it (even though we were there for 5 nights!).

Finally our room had giant mosquitoes inside which made things really uncomfortable and the air vent wasn't working in the bathroom.

It's like if you don't spend the big bucks and stay in the expensive rooms there, you get treated very poorly. We definately would not consider going there again!

  • Stayed: October 2006, travelled as a couple
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7  Thank CTab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2006

We stayed in one of the Heritage Rooms which opened out to a veranda. Tip: make sure you keep the veranda doors closed in the evening, otherwise you'll be inundated with bugs!

The room was average sized with enough room for a sofa, coffee table and King sized bed with lovely linen, which was very comfortable. The bathroom was in an art deco style which suits the hotel's features.

The hotel staff were great - we had requested a quiet room and got it. The pool area was being renovated (and had been for the last six months or so!) at the time (Feb 2006) but still useable.

We got the room at a discount, so it was good value at the discounted rate (about 40% off the rack-rate), but I don't think it's worth its full price rate.

  • Stayed: February 2006
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3  Thank Tistybus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2006

Me and my partner absoloutly loved staying here! We stayed in room number 10 which is one of the Colonial rooms. The furniture in this room was beautiful and everything was so clean. This hotel has such a home like feel to it and we felt very welcomed. We are going back next month to stay in one of their sebel suites and are very excited! Hoping this room is as good as the last one we were in, although considering the money we are paying for this one it would want to be great! All we wanted to do all day was stay in the hotel room and soak up the relaxing atmosphere of it!

  • Stayed: January 2006
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1  Thank stephy_d86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2006

Unfortunately we found that the sound insulation in our room was very poor. We could hear every sound from the room next door through the connecting door. This may be a problem with our room only or rooms with interconnecting doors - so may be worth checking this with the hotel before making a reservation. Otherwise the hotel was great, nicely furnished room, friendly service and excellent food in the restaurant. But personally I won't be staying there again, I found this fault unacceptable for a hotel of this standard and price. I left a compliant with reception but to date have only received the standard letter ("sorry to hear you were disappointed with your stay, your comments have been passed onto the hotel management").

  • Stayed: May 2006
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2  Thank GrantHolland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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