We were to stay at Kirkton Park this weekend. We showed up to check-in and the staff member (supervisor on her name tag) gave me a map for room No.5, but no directions. We walked in almost a 360 degree direction until we found the room at the end of a darkened corridor. The room had the bathroom as the first thing we saw when we opened the door, with the bedroom adjacent, both very small. It had a musty, mouldy smell, and we felt like we were in a dungeon. We had small windows with a view of the carpark.
The room booked was a heritage room, which to my understanding after looking at their website, was the middle quality level with a garden view and verandah. We returned to reception to tell them this was not a room to our liking and could we see another room. I saw the look on the same staff members face when we approached her, and the only way I can describe the look on her face was that of a stubborn person with a look waiting to have an argument with wide eyes and turned up lip.She told us that on the website we booked on, they are always allocated the lowest level of rooms. She also said they have no rooms at all available as they are all full. When we first arrived we walked around the gardens, past room windows and doors, on the way to reception and saw a considerable number of rooms that were empty. We asked for our money back, and she (with an incredulous tone) said, you can't just get your money back just because you have a look at the room and don't like it. No apology or flexibility at all. Needless to say we decided to stay somewhere else that night. Another thing, one of the staff walked past us when we approached the entrance, walked through the entrance a couple of metres in front of us, and let the door go, so it closed right in our faces. A further distance than this behind me was a man heading to the door, and I held it open for him, which I did not think was a major hassle, or a sign of weakness on my part. Gave us a feeling that we are just a walking credit card, not a customer to be treated well.
- Official Description (provided by the hotel):
- Enjoy the luxury and refinement of one of the Hunter Valley’s most prestigious estates. Situated on 70 acres of rolling countryside with spectacular mountain views. Kirkton Park is boutique hotel that blends classic elegance and charm with contemporary style. Stroll through manicured gardens, breathe in the fresh air make the most of our fitness centre and tennis courts. Or simply luxuriate in our impressive Grecian style heated indoor pool, spa and sauna. Only two hours drive north of Sydney, Kirkton Park is also a convenient venue for meetings, conferences and weddings. Versatile indoor and outdoor spaces to choose from, as well as mouth-watering food and beverage menus. The hotel also acts as your base from which to explore the delights of the Hunter Valley region. Discover boutique wineries, sample local cheeses and visit the magnificent Hunter Valley Gardens. Kirkton Park is your luxurious retreat in the heart of the Hunter Valley wine region. ... more less
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- Also Known As:
- Sebel Kirkton Park Hunter Valley Hotel Pokolbin
- Kirkton Park Hotel Hunter Valley Greater Newcastle/Pokolbin, Australia