This hotel looks really nice and appealing from the outside, however it is quite old and you can tell. The rooms looked old and not very modern. I think this place is over priced for what it offers. I would much rather spend this money on one of the other newer hotels in the area. We have stayed at a much nicer hotels in the area for aorund the same price. I would not stay here again. I have stayed at motels with nicer rooms.
Dear Valued Guest
I am sorry that your experience of Sebel Kirkton Park was not a pleasant one. We are currently discussing renovation plans and hope to get these underway in the near future.
Well where do I start. First of all we paid an absurd price for an over priced what claims to be 4 star accommodation. I don't mind paying, If I get what I pay for. We travel away a lot for both business and pleasure and enjoy staying at nice hotels. This place is very deceiving, looks fabulous on the net, yet when you get there and open your room door, you are let down immensely. If it wasn't for our amazing experience for dinner that night (at another vineyard), our whole trip would of been a massive let down. So much for a nice weekend away without our son to end up at a disgusting place like the Sebel. We were told at reception we received an upgrade! we were astounded when we got to our room as it was a disgrace. Aircon was broken and they substituted it with an old oil heater, bed side lamps didn't work, even the bedside clock not only didn't work but couldn't because the plug could fit into the power point. Bed was uncomfortable, pillows were average, styling was atrocious, bathroom was made for one. I would have to say it is amongst one of the worst places I've stayed.
Even when I rang reception they made up excuses for everything, and didn't even offer an upgrade.
Breakfast was terrible. all round bad experience. And don't worry, with the company we run, we will ensure we tell everyone about it. I am most of all annoyed that I was deceived into purchasing an overpriced one night stay in a terrible place all because the website made it look wonderful.
Dear Valued Guest
I am sorry that your experience of Sebel Kirkton Park was not a pleasant one. This is definitely not the level of service that we want for our guests. At the Sebel Kirkton Park we strive to provide a superior service experience for every customer and on this occasion we have clearly fallen short. I would like to discuss your stay further. Please feel free to contact me on 02 4998 7775 or via email on H8797firstname.lastname@example.org
Just returned from a night at the Sebel. Greeted by friendly staff who upgraded us when I produced my Accor card.. Lovely room, accessing the verandah overlooking the manicured grounds and surrounding mountains. Bathroom was clean and spacious with separate bath and shower. The rooms are mainly situated in blocks of accommodation situated on the property. The pool block is situated by itself with a large spa. The day we were there, there was a shortage of towels, but this was promptly attended to, In the main block is the reception area, lounge with open fire and chesterfield lounges and tables that I noticed people playing games at. There is also a dining room with open fire, and a conservatory where breakfast is served. Also in this area is a small billard room. We chose to order dinner from the bar food menu (as we had been out to lunch) and eat in the lounge. We did not eat in the dining room during our stay or have breakfast, but we did have a peak at the breakfast buffet selection and it did look very good. It is the sort of place we would have been happy spending the day at the resort, enjoying the facilities,and wandering the lovely grounds or sitting on the balcony reading a book.
Dear Valued Guest,
Thank you for taking the time to share with us feedback on your stay. We were delighted to read that you had a very pleasant stay. The open fire is definitely an attraction over the cooler months and is always enjoyed by our guests. We are very lucky to be situated in such a superb location with magnificent views over the valley which can be enjoyed from your balcony. We are pleased that you enjoyed your stay and hope to welcome you back in the future.
Had a very pleasant two days enjoyng Hunter Valley wines and accomodation at the Sebel. We had a deluxe queen room which was very comfortable and clean with great views and a balcony with a table & chairs to enjoy a bottle of something nice in the afternoon. The room had a couple of minor maintenance issues which we reported and they were fixed immediately. We had a meal at the Infuzion restaurant which was excellent, added to by the abience of an open fire on a cold evening. Breakfast was included with our accomodation package and was a substantial hot & cold buffet style with the addition of a pancake machine which was being used extensively by all the kids having breakfast which made it a rather long wait for fresh pancakes, but they were very nice when we eventually got some.
Dear Valued Guest,
Thank you for taking the time to share with us feedback on your stay. We were delighted to read that you had a very pleasant stay and enjoyed your dining experience with us. The open fire is definitely an attraction over the cooler months and we are glad you could enjoy this. We are very lucky to be situated in such a superb location with magnificent views over the valley which can be enjoyed from your balcony. We are pleased that you enjoyed your stay and hope to welcome you back in the future.