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“Pretty good, but could be better”

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Spicers Vineyards Estate
Ranked #1 of 15 Hotels in Pokolbin
Certificate of Excellence
Reviewed 18 August 2012

Let's start with the positives.

The rooms are nicely appointed and quite stylish. Reception was helpful and friendly. The Botanica restaurant is excellent. Fantastic food and warm attentive service. The romantic turn-down package was lovely. The complimentary mini-bar was great.

On the down side.

Unfortunately, the room was full of mosquitos. We killed half a dozen, and still got eaten alive - and this in the middle of winter.

The room was also stiflingly hot - even with the heating turned off. This, combined with the mozzies, made for a pretty awful sleep.

We only stayed one night, but had housekeeping come into the room at 8.45am while we were still in bed. I think its a bit rude and intrusive to barge in on a Saturday morning at that time - especially when we were not due to check out until 10.30.

All up, not a bad choice for the Hunter, but could be better.

  • Stayed: August 2012, travelled as a couple
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2  Thank DevonMcSchnitzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpicersVineyards, Owner at Spicers Vineyards Estate, responded to this reviewResponded 19 August 2012

Dear DevonMcSchnitzel,

Thank you for taking the time to post a review on Spicers Vineyards Estate. Our entire team strive for 'great' so very much appreciate every little piece of feedback that we can learn from and improve upon. We are so pleased that you loved the room and your restaurant experience and of course found our team friendly and helpful - and especially that you loved the 'Romance Package' - this is one of our favorite little add-on's available at the property as we get the chance to make a big WOW factor for you when you return to your romantic room after dinner - it is very popular!

We were upset to hear about the issue with the mozzies during your stay. The Hunter region can suffer a little in the hot months from mozzies so during those months we keep mosquito plug in repellents in the rooms for guests. This time of the year is very unusual for mozzies and I can only imagine that the little spout of beautiful sunny weather we enjoyed for a few days brought them sooner and we have now installed the repellents much earlier in the year.

I must sincerely apologize if housekeeping woke you in the morning. I assure you that it is not practice to disturb guests early in the morning. Our housekeeping team begins servicing rooms once guests are up and about, however on occasion when we see guests are relaxed in the restaurant at breakfast time, we sometimes take the opportunity to surprise them and service their room whilst they are at breakfast for a nice surprise when they return to their room. I can only assume that the team have accidentally knocked on the wrong door and mistakenly disturbed you.

DevonMcSchnitzel if you are returning to the Hunter Valley in the future, we would love the chance to WOW you and show you why we are No.1 on Tripadvisor, and of course for you to enjoy another lovely dinner experience in Restaurant Botanica (thank you for that lovely review!). Please feel free to contact me so that I can personally take care of your stay and ensure every moment is special!

Warmest Regards
Belinda Stapleton
Owner / General Manager

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795 - 801 of 904 reviews

Reviewed 13 August 2012

We were so lucky to choose Spicers. The whole experience from phoning in to book at the last minute, to checking in, to the utterly perfect room, and the delicious meal at Botanica on our first evening was faultless. On returning to our room, our sheets were turned down, fire had been lit, candles had been placed in the bathroom and our clothes had even been folded! What a lovely surprise and perfect touch. The bed was superbly comfortable, and after an uninterrupted night's sleep we headed to breakfast at Botanica which was included in our package. Again, delicious food welcomed us, the parisienne breakfast was ideal. The staff at both the accommodation and at the restuarant were friendly and supremely professional, we could not fault our whole experience. We stayed for two nights, enjoyed every second of it, and feel totally comfortable recommending Spicers to any of our friends or family - we have absolutely no doubt that the team would always deliver such an impeccable product and experience. And undoubtedly we will be back. Thank you very, very much.

  • Stayed: August 2012, travelled as a couple
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Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpicersVineyards, Owner at Spicers Vineyards Estate, responded to this reviewResponded 19 August 2012

Dear Sarah,

Thank you so much for taking the time to write such a beautiful review on our property! We are so pleased you enjoyed the accommodation and restaurant. With Spicers only an hour from your home town - hopefully you get the chance to visit often - we would love to spoil you again!

Warm regards,

Belinda Stapleton
Owner /General Manager

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Reviewed 13 August 2012

We were here for a weekend getaway from the city and enjoyed our stay. The only shortcoming I would say is that it didn't have a spa. They told me that it was being considered to be constructed at some point in the future. I was badly in need of a massage and they were nice enough to book one for me and had a masseuse come to the room - but it was not ideal (as I prefer to be in a separate spa area and my husband wouldn't have to feel like he should leave the room).

All and all however, the place is quite lovely. Great service, food, clean, quiet and very relaxing. Also loved the fireplace and extras that came with the room (i.e., wine, etc.). But if you are looking for a complete package including access to a spa - you might want to consider other similar places with a spa. It was our fault for not checking in advance to see if they had a spa - my husband assumed that they would...

  • Stayed: June 2012, travelled as a couple
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Thank Washingtonienne73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpicersVineyards, Owner at Spicers Vineyards Estate, responded to this reviewResponded 19 August 2012

Dear Washingtonienne73,

Great news! We have actually had our plans in with council for a dedicated day spa facility for over 12 months - finally, this month, our approval came through! We will be beginning building in the coming weeks and by early next year will have the Day Spa we have been planning for a couple of years.

By the time you visit again, we will be able to offer you the Spa experience you are wanting and of course, re-deliver an amazing accommodation and restaurant experience just like your last one!
Thank you for taking the time to post a review online - our team truly appreciate your feedback!

Warm Regards,

Belinda Stapleton
Owner / General Manager

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Reviewed 7 August 2012

There's nothing not to like about Spicers. We bought the mid-week Overnight Mini-break and enjoyed a totally indulgent 24hr stay where every little detail was effortlessly taken care of with grace and style. Quality inclusions in our spacious, well appointed room offered the right amount of luxury without resorting to pretentiousness, while the generous spa bath and in-room wood fireplace added to the fuss-free yet welcoming ambience. A fully complimentary well stocked mini-bar was a nice touch. A sumptious dinner and breakfast in the on-site restaurant Botanica, tended by attentive but unobtrusive wait staff, completed the package perfectly.

Given the chance I would visit Spicers again. In a heartbeat. And there is no other overnight stay I could honestly say that about.

Room Tip: Upstairs rooms probably offer slightly better privacy, albeit without veranda/garden access.
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  • Stayed: August 2012, travelled as a couple
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Thank BonzoD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2012

What an incredible experience.Wonderful large rooms with a wood fireplace and so spacious and tasteful. Complementary mini bar with champagne,nibbles,beer and soft drink a nice touch.we could not fault it it any way.lovely friendly staff and the packages are great value .The dinner at Botanica restaurant was amazing as was the breakfast .The ambience is lovely with candles everywhere and tasteful furnishings .we will be back

Room Tip: All rooms would be great.lovely outlook
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  • Stayed: August 2012, travelled as a couple
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Thank Kac355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2012 via mobile

I had the most fabulous weekend celebrating my birthday here. EVERY staff member I came across had a big smile, we're extreamly friendly and knew how to make you feel like your the number one person on site! It was so lovely coming into the room and having a beautiful smelly candle lit along with a sweet card wishing me a happy birthday. I also loved coming back to our room after being out for dinner one night and finding the room lit with candles all over the room! I definatly felt special! I will be back again and will surely go to other spicers property's!

  • Stayed: August 2012
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Thank Snuffilupiguss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

We had a fantastic escape at Spicers Vineyards with all the things we wanted: beautifully appointed rooms, own fireplace and amazing restaurant. Staff were great in arranging us lunches in other vineyards along with transfers. Highly recommended!

  • Stayed: July 2012, travelled as a couple
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Thank Canfam33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Spicers Vineyards Estate

Address: 555 Hermitage Rd, Pokolbin, New South Wales 2320, Australia
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Pokolbin
#1 Luxury Hotel in Pokolbin
#2 Romantic Hotel in Pokolbin
Price Range: £261 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Spicers Vineyards Estate 5*
Number of rooms: 12
Official Description (provided by the hotel):
Personal service & attention to detail in every way! A luxurious Guesthouse, Spicers Vineyards Estate is set amidst its own private vineyard. Every suite features king beds, lounge area, open fireplace, spa en-suite, flat screen TV with CD/DVD and IPod dock, whilst the property boasts gourmet dining experiences at onsite Restaurant Botanica, Salt water pool & spa, guest lounge & boardroom, free wireless broadband and every guest is greeted on arrival with complimentary wine. ... more   less 
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Also Known As:
Spicers Vineyards Estate Hotel Pokolbin
Vineyards Estate Pokolbin
Vineyards Estate Hotel Pokolbin
Spicers Vineyards Estate Greater Newcastle/Pokolbin, Australia

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