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“Great location”

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Mercure Resort Hunter Valley Gardens
Ranked #7 of 15 Hotels in Pokolbin
Newcastle, Australia
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location”
Reviewed 16 June 2013 via mobile

There are only a limited number of accommodations in the Hunter Valley that are within walking distance to so much...Hunter Valley Gardens, shops, wineries, restaurants etc. This was our second stay at the Mercure and we would definitely stay here again. I can not find fault with staff at reception. We were able to check in earlier than the suggested time, allowing us to drop off our bags before lunch and they accommodated our request for a later check out of 11 with no problems. We experienced the steak and Shiraz challenge during our stay which was an enjoyable addition. We had buffet breakie on one morning and had a drink in the bar area sitting by the open fire. In our room we had a sunken bath with a glass ceiling...very relaxing. The room itself was a pretty standard motel room, a private courtyard would be a nice spot in better weather...was a little chilly during our stay. Thanks for having us..we will be back!

Stayed June 2013, travelled as a couple
Helpful?
Thank elmcphee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Sydney, Australia
1 review
Reviewed 12 June 2013

Staff were lovely, rooms clean. Food was very good steak Quality was fantastic and the mashed potato!YUM. very close to everything and the entry to Hunter Valley Gardens at half price was a great bonus.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank swan999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coogee, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 June 2013

Good location. Decent room. Lovely staff members. Perfect ambience. Relatively below average food. These phrases sum up Mercure Hotel Hunter Valley in my eyes. We stayed here for 2 nights and 3 days and our experience was almost perfect.

As you walk into the reception area, to your right you will find a very cosy looking lounge with a wood fire at its centre. A friendly staff member will welcome you and will give you recommendations on where to go and what to do. From Mercure, there are wineries that you can walk to. They have prepared a small map that you can follow.

You will then find yourself in a lovely bedroom with a very comfy King Size Bed (if you will go for superior) with a spacious bathroom and a nice bathtub. The view outside is amazing. If the weather is nice you will be able to have a cup of coffee or tea at the veranda.

Beside the hotel is the Hunter Valley Garden. From the right section of Mercure, you will have easy access to the village shops. This makes the hotel's location perfect for moments of your trip when you just feel like walking to grab a cup of coffee etc. Lovely shops can be found everywhere with novelty items. Nice food is being served in cafes such asTaste of Country. Nice ambience as well.

When you go back to the hotel at night, it is nice to get a drink at the bar and have it at the lounge. The crackling wood fire will remind you of Christmas and that warmth of family gatherings or that warmth of romantic evenings. The lounge is the number one asset of this hotel.

Good location. Decent room. Lovely staff members. Perfect ambience. Now let's go to their food.

The steak that they served us was disappointing. We were expecting a lovely meal but the meat they served was so tough. I also ordered well-done; however, I got a half-cooked meat. The chorizo that was part of their side dish was tough as well and cold. The following morning, we had room service for breakfast. The country style breakfast did not taste good at all. They tasted like they were all microwaved. This bit of the trip was definitely a letdown. We expected more from a hotel steakhouse and room service.

Overall, I would still recommend staying in Mercure Hotel Hunter Valley but perhaps you might want to explore other restaurants for your meals. Have a nice Trip!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valenzuelakristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, New South Wales, Australia
Level 5 Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 June 2013

The hotel is quite good, rooms spacious with a small courtyard out the back of the room, however we did encounter a large cockroach climbing up the wall and our relatives in the next room had large cobwebs hanging from the ceiling. The bed was very comfortable. Breakfast at the restaurant was good but dinner was very dissapointing. Its a steakhouse but the meat served was lukewarm to cold, chips undercooked. One of the waitresses was quite abrupt when she was told that she had served the wrong meals to each of us (she just plonked plates in front of us without even asking who had ordered what) so we dined elsewhere on our second night.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2013

There are hundreds of places to stay in the Hunter. The Mecure Resort Hunter Valley Gardens for location, comfort and value it is hard to go past. You name it, it's got it. Comfortable, spacious well appointed rooms, swimming pool, tennis courts all set in the grounds of the Hunter Valley Village and Gardens. It's close to excellent golf courses and right in the heart of wine country. The restaurant, bar and lounge area with open fires, comfy lounges and mood lighting is a great place to hang out after hours sipping on your favorite bottle of wine.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
81 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 20 May 2013

and we're now planning to hopefully have our wedding here! We were here on a 5 day residential work course years ago, and it was truly a romantic setting for strangers to get to know each other better. We plan on coming back soon for our anniversaries in the future. Bed was large and comfy, the rooms were spacious and the bathroom clean, powerful and functional. Goldfish bar is just across the road with the smelly cheese shop etc. all within walking distance so if you want to go for a trek able to leave the car behind!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ach0087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 6 Contributor
662 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 20 May 2013

Resort was easy to find and is centrally located amongst the vineyards of Pokolbin.

Check-in (and check-out) was friendly and helpful.

Our ground level room was easily accessible with parking right outside the front door (although not under-cover).

As expected of a resort, everything was provided, eg. large flat-tv screen, digital clock cd/radio, fly spray (which we used to kill 4 cockroaches in the bathroom on the last night).

The king bed was extremely comfy - one of the better hotel beds we've experienced.

Our room had a little front covered patio with table and chairs - a nice warm place to sit in autumn.

The bathroom did have a "wow" factor - the bath is "under the stars" (it has a darkened glass ceiling).

One big disappointment is the cost of internet access from your room - other smaller motels provide it without cost so you would think Mercure Resorts could do the same.

However on saying that, if you take your computer to their lounge area you can access free wi-fi from there or use their computer located in the reception foyer - but it's not quite the same though, is it?!

Notwithstanding the above, we would return again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brissy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Resort Hunter Valley Gardens

Property: Mercure Resort Hunter Valley Gardens
Address: Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Pokolbin
#3 Family Hotel in Pokolbin
#6 Luxury Hotel in Pokolbin
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mercure Resort Hunter Valley Gardens 4.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin, Australia

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