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“Winter escape in The Hunter”

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Mercure Resort Hunter Valley Gardens
Ranked #7 of 15 Hotels in Pokolbin
Glenhaven, Australia
Level 6 Contributor
139 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Winter escape in The Hunter”
Reviewed 7 June 2014

We hadn't stayed here for about 10 years, and booked two nights (including breakfast) on the Internet. The Reception and Wait staff were simply the very best that you would ever want to interact with, and they are the resort's finest assets. We booked a fairly basic room and it was clean, comfortable, quiet, and adequate in every way. Breakfasts ranged from excellent to so-so, depending on who was the cook that morning. Dinner also ranged the same, depending on whether the Executive Chef or trainee cooked your meal. Wait service (and Bar service) was also very good. In fact, we were having such a good time (loved the roaring log fire!) that we stayed an additional night. Overall there were a few hiccups, but nothing that prevents us from going back there soon. Looking forward to a return visit.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review, 8 June 2014
Dear Ray H,

We very much enjoyed having you stay at our hotel! It is a pleasure to receive such positive feedback and we have addressed the individual issues you discussed with our team.

We do hope to welcome you back to the hotel very soon!

Thank you & kindest regards,

Lauren Johns
Operations Manager
Mercure Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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884 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Southampton, United Kingdom
Level 5 Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 June 2014

On a recent trip to Oz I stayed a couple of nights at this resort.
I rented a 2 bedroom apartment this was very well equipped and had 2 fully fitted en suite bedrooms.
There were balconies on both sides of the apartment and there were great views across the golf course I saw many interesting birds and lots of kangaroos.
I would recommend this resort if you want to stay in the Hunter valley.

Room Tip: The apartment was fully fitted with cooker and microwave best take supplies with you as buying goods...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 May 2014

We organized a celebration for our 50th wedding anniversary at this resort with accommodation and meals for our guests.. Marvelous no complaints at all. Rooms clean and comfortable the food was amazing.Staff very friendly ,everyone had a incredibly great time.One guest used the pool loved it though rest thought it too cold.Good position close to everything.Gardens a delight to see.
thank you Kylie for arranging such a great time.

Room Tip: Deluxe room very roomy well set out recommend value for money.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review, 3 June 2014
Hi Denise,

Thank you very much for your feedback regarding your function with us here at the hotel. I am very pleased to hear that you and the family had a great time.

See you again soon,

Lauren J
Operations Manager
Mercure Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Hunter Valley Gardens

Property: Mercure Resort Hunter Valley Gardens
Address: Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Pokolbin
#3 Spa Hotel in Pokolbin
#6 Luxury Hotel in Pokolbin
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mercure Resort Hunter Valley Gardens 4.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin, Australia

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