Just returned from a 2 day trip to Hunter valley with my family. Did a lot of research on tripadvisor and finally decided on this one. Thought I should really make some contribution since i've been using tripadvisor for a while. Overall the hotel is pretty good. The rooms are clean and pretty big for a standard room. However, the staff and the check in process was the lowlight of the trip. I booked thru hotelroom.com via Tripadvisor. On the booking, i mentioned there will be 3 guests in one room and i request a check in time of noon. When I arrived for check in around 1 o'clock, not only they had no idea what my requests have been, but I was also told that the room won't be ready until after 2. (I actually didn't really expect them to give me the room at 1 but i thought i would try) Fine, we left for lunch and then returned at about 215 and then I was still told that because there was a full check out on the day, our room still wouldn't be ready at least for another hour! I would have much appreciated if they could actually tell me in the first place rather than wasting my time going back and forth. I got more annoyed when I saw other people picking up their keys but our rooms somehow were not ready. They said they couldn't give us any other rooms and that they could only offer us complimentary drink at the bar while we wait. Well Why would a care about a few complimentary drink after driving all the way there and wasting my time waiting for our rooms. Anyways, we had to go to the Hunter Valley gardens (luckily it was only about a 1 min drive) to spend some time and only to find out the garden for some reason was closing at 4 and we only had about 1.5 hours to visit. The staff was polite but unhelpful most of the time. I wasn't given a map of the hotel facilities until I asked and they weren't really interested in giving any advice for first time visitor.
Overall, the nice things are: good location, rooms are clean and nice, air conditioned, bathrooms are clean, half price tickets to the Hunter valley gardens. Disappointments: No broadband service in room, staff, check in and check out time (i don't think I have stayed in a hotel with check out time of 10, or maybe it's just me). Will I return? Probably not, i'd rather try some other hotel next time.
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- Also Known As:
- Mercure Resort Hunter Valley Gardens Hotel Pokolbin
- Mercure Hotel Pokolbin
- Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin, Australia