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“Appalling service and less than impressive food”
Review of Vittorio's Restaurant - CLOSED

Vittorio's Restaurant
Cuisines: Italian
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed 23 May 2014

After recently staying at Pokolbin Village for the Lovedale Long Lunch, we decided to have breakfast at Vittorio's as it was convenient. There were only 3 of us so we thought finding a table would be easy, however a large group had recently booked, so although the restaurant looked fairly empty we were left sitting a table set for 2. This was fine, we were given the appropriate cutlery and water glasses, and our drinks order was taken. We were then waiting a while before someone came to take our breakfast order. The order wasn't written down at the table, which is fine as long as a server remembers everything that was ordered...this wasn't the case. A friend ordered beans on toast and a side of mushrooms but the mushrooms never arrived. By the time our breakfast arrived though we were over waiting so didn't bother telling our waitress. We ordered before the large group that booked, yet they got their food before we did. Our breakfast took about 40 minutes to arrive, and when it did some parts of it were cold. I had ordered scrambled eggs as part of my breakfast and what I got was some kind of omelette scrapings piled on my toast.

We needed another place for breakfast on Sunday, and as the LLL was still taking place and we didn't know the area very well we thought we'd give Vittorio's another chance (maybe they had been overwhelmed on the Saturday?!)
What. A. Mistake.

Not only was the food a disappointment again, but our drinks took about 45 minutes to come. 2 coffees and a tea arrived AFTER we had FINISHED our breakfast.

The staff were so rude. When our breakfast arrived we asked for some water, as our other drinks hadn't arrived. I noticed the drink glasses on our tables had been used so when the waitress came back with the water jug, I let her know so she could get us some clean glasses. Instead she inspected the ones on our table and only replaced one.
There was no attempt made to keep us posted on where the drinks are, or even any apologies when they arrived.

Seriously, don't even bother going here.

Thank Pegs85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (125)
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52 - 56 of 125 reviews

Reviewed 11 May 2014

Called in yesterday for a lazy lunch after a drive up the Hunter. Great food, inexpensive, great service. Same applied to the drinks. Would highly recommend for a lunch. Cannot comment yet, on dinner. A good experience though.

    • Value
    • Atmosphere
    • Service
    • Food
Thank SkinzLU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

The food is fairly average, nothing too special. The service unfortunately also follows the same trend. Convenient if you are staying at the Pokolbin village, but I wouldn't make a special trip.

Thank Miss W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014 via mobile

My mum and I stopped here for afternoon tea. We had seen so many places advertised in the Hunter Valley with the beautiful desserts and afternoon teas. This is NOT one of them. The waitress was disinterested in serving us. She didn't even both to get a menu for us to read. She just stated that there was carrot cake or a lime tart. We asked about devonshire teas and she said that it was only in the mornings or until they ran out of scones. We thought this to be strange as chefs were standing in the kitchen but none of them could make a scone. We ordered the cakes and when they came out we were very disappointed. The cakes were tiny and the cream that came with it was out of a can. We could not believe this was the standard of the Hunter Valley. We have had better cakes at McCafe for half the price. The staff were so disinterested in the customers. They didn't even come to give us the bill. I had to go and ask where to pay. The tables around us were not cleared from previous diners. It was a terrible place with terrible service. There are so many wonderful places in the Hunter Valley. Don't waste your time and money on this one.

Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

The food once we got it was great, getting it was the issue. All of the staff seemed bored and did not want to serve anyone.

Sat and ordered drinks - 20 minutes later they arrived. Ordering our meals immediately saw another 40 minutes disappear before we saw food. Was there follow up for more drinks in that time - NO.

Then paying for the meal, that was another experience that we will not do again.

This is a shame as this cafe is in prime position within the village close to several wineries and lots of visitors like us. If you had top notch service both in front and behind you would have a goldmine.

Thank Linda and Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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