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“Value for money”
4 of 5 bubbles Review of HW Boutique Hotel

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HW Boutique Hotel
Ranked #13 of 42 Hotels in Port Macquarie
Certificate of Excellence
Brisbane, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Value for money”
4 of 5 bubbles Reviewed 28 May 2014

We stayed one night in early April 2014. The hotel is in a good location and has great views. The room was a reasonable size and very nice. Bathroom also a good size. Relatively modern. Only negative - there isn't a lift so luggage had to be carried upstairs.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DWWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at HW Boutique Hotel, responded to this review, 18 September 2014
Thank you for taking the time to post your very positive review. We value your support and look forward to welcoming you back again soon! We assure you that, on the next occasion, we will assist you with your luggage. Warm regards – Management
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525 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • Dutch first
  • English first
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English first
Lake Macquarie, Australia
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 28 May 2014 via mobile

Great location & I'm guessing every room has fantastic views across headland or breakwall. Rooms clean, room had a large spa and wifi was free, which many other hotels in Aus should really do these days. Very handy to the better restaurants in Port, close to the beaches and the major CBD of Port about 1km down the hill. Breakfast choices are good and again reasonably priced
Overall a great place to choose for business, holiday or romantic getaway

Stayed May 2014, travelled on business
Helpful?
3 Thank 615StephenH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at HW Boutique Hotel, responded to this review, 18 September 2014
We owe you an apology for taking so long to thank you for your wonderful review. We truly appreciate the time that you took to post your review. We look forward to your many repeat visits! Please accept our apology again and warm wishes – Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

We, 2 adults and 1 teenager, stayed over Easter 2014 and got a late booking for a ground floor room with balcony. We were a bit concerned about what the view may be like being on the ground floor but were pleasantly surprised by the wonderful view of the ocean which was just across the road. The room was relatively small but not to the point of being an issue, it was otherwise in good condition with a marble bathroom, no bath but good shower.
Staff were helpful and friendly but the best thing about our stay was the location - outstanding views and very handy to beaches and town.

Room Tip: If on the ground level, get a room with a balcony if possible for the best view.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steven Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at HW Boutique Hotel, responded to this review, 18 September 2014
Thank you for taking the time to post your glowing review. We truly appreciate the time that you took to post your detailed review. Thank you for your endorsement of the efforts of enthusiastic and hard-working team. We look forward to your return visit! Warm wishes – Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 22 May 2014 via mobile

We stopped here overnight on our way north. Found it to be a very clean and comfortable place. Room good size looking our to the ocean. Plenty if eating spots nearby. Good location and great views. Staff very friendly. Would stay again. Highly recommend.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at HW Boutique Hotel, responded to this review, 18 September 2014
Thank you for taking the time to write your most generous review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back again soon! Warm regards – Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 5 May 2014

My wife and I checked into the Best Western Plus "Boutique" Hotel after deciding we didn't want to continue driving on throughout the night down to Sydney.

I have to say there's nothing "boutique" about this place. Thankfully we paid just over $130, which is definitely reasonable, but anything more and you'd be feeling greatly let down.

We stayed in one of the Deluxe rooms and it just felt like a run-down motel to me. The air-con remote wasn't working, the carpet showed age and the blinds could do with changing.

All-in-all, it felt like you were the person who stayed there the night after someone else and before someone else.

On the positive, the shower head pumped heaps of good hot water.

Stay here if need a place to hang your hat. But that's it. If something's going to be called boutique, perhaps rip out the old carpet and throw some wooden flooring in, cheer up the bathrooms and spend the $ on quality bed linen.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KarlClifford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at HW Boutique Hotel, responded to this review, 7 May 2014
Dear valued guest
We refer to your review. You elected to stay in one of our less expensive rooms at a rate which, we believe, represented great value. We are of the view that your comments about the quality of your guest room are, with the greatest respect, unfair. Had you contacted our front desk about the remote that was not working, the problem would obviously have been dealt with. We take issue with your comment that the carpets are worn. We have inspected the carpets in the guest room in which you stayed and have found no evidence of any wear. The marble-tiled bathroom is totally renovated. Your comment about the slightly damaged blinds is valid and they are scheduled for replacement. We are sorry that we did not meet your expectations, but would urge you to consider staying with us again. Our ocean and river-view rooms are magnificent and, subject to availability, you will be required to pay a small supplement to enjoy arguably the best view in beautiful Port Macquarie. With kind regards - Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
108 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 2 May 2014

We had stayed here a few years ago and recalled it as a happy experience. And so it was, the second time around.

An ocean view double suite on the third floor included a small balcony with table and chairs overlooking the full panorama of the ocean beach and port. The room was well furnished and equipped with all the things that make for a very enjoyable stay, including a comfy king bed: we were sad to be limiting ourselves to just one night.

On the last leg of our road trip before returning home, the room delivery dining option seemed very convenient. Convenient it certainly proved, if a little short on culinary delight.

We will certainly stay here again if we find ourselves in Port Macquarie.

Room Tip: They are at a premium, but the ocean view rooms are superb. Ask for a ground floor room if you can...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyItinerant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at HW Boutique Hotel, responded to this review, 18 September 2014
Thank you for taking the time to write your most generous review. We are sorry that the room service menu was not up to your required standard. We make every effort to use fresh ingredients and we have recently appointed a new chef who we hope will further improve the quality of our fare. We are pleased that you enjoyed your stay with us and look forward to welcoming you back again soon! Warm regards – Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

We arrived on Thursday early evening for 4 nights at the BW Hotel, check in was quick and efficient. Our room was comfortable with a small balcony, the room was clean and the bathroom was marble tiled with a shower recess (no bath tub) which is fine by us. Continental breakfast was included in the deal which was quite adequate with very friendly helpful staff in the dining area. This is a small boutique hotel with approximately 3 levels, if you don't like taking the stairs ask for the ground floor. Hubby and I loved the position of the hotel right opposite the beach, we were happy with our room and enjoyed our stay and would recommend the BW hotel, if you are looking for a very clean, comfortable middle of the road hotel stay in Port Macquarie this hotel ticks all the boxes.

Room Tip: Rooms that face the beach - great views.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mizzjupiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at HW Boutique Hotel, responded to this review, 18 September 2014
We owe you an apology for taking so long to thank you for your most generous review. We truly appreciate the time that you took to post your detailed review. Thank you for your endorsement of the efforts of enthusiastic and hard-working team. We look forward to welcoming your back again soon! Please accept our apology again and warm wishes – Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HW Boutique Hotel

Property: HW Boutique Hotel
Address: 1 Stewart St, Port Macquarie, New South Wales 2444, Australia (Formerly Best Western PLUS HW Boutique Hotel)
Region: Australia > New South Wales > Port Macquarie
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 42 Hotels in Port Macquarie
Price Range (Based on Average Rates): ££
Hotel Class:4 star — HW Boutique Hotel 4*
Number of rooms: 43
Official Description (provided by the hotel):
Boutique beach-side hotel, offering Port Macquaries most spectacular views! ... more   less 
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