We walked into our non smoking room to find that someone had clearly been smoking in the room which was extremely disappointing especially given we have 2 small children. So when we went down to reception the women denied that someone had been smoking in the room and when she came up to investigate denied that she could smell cigarette smoke, this was the most insulting part. so the next morning a cleaning lady came up to the room to deodorise and the first thing she mentioned was the smell of cigarette smoke (funny that). So after asking for the manager to contact us before we left, we heard nothing, apparently he doesn't have a mobile :) (probably because he would get too many complaints) . When we finally did get a call from the so called manager, he denied everything including the fact that his own staff could smell the cigarette smoke, wow what a way to run a business... He told us we were wasting his time!
I travel a lot, and I have never in my life been more insulted in my life in the way this so called manager was making this my problem. He was extremely rude. I would have been happy with an apology but even that is too much to ask for these days apparently... PLEASE NEVER STAY HERE, CUSTOMER SERVICE IS DISGRACEFUL AND YOU WILL BE DISAPOINTED
- Official Description (provided by the hotel):
- Beachside Holiday Apartments brings you the very best in holiday living, from beautifully appointed self-catering units with Large Lounge and Dining areas and fully equipped full size kitchens. Our plush furnishings and abundance of conveniences make our holiday apartments a true "home away from home." Some Apartments have great ocean views, others have balcony ocean view. Available apartments One, two or three-bedroom accommodation available High-quality bed linens supplied, laundry, master bedroom with queen-sized bed, Plasma/LED TV's in all apartments Wireless Internet access (free), BBQ Rooftop terrace for sun lounging or Poolside BBQ Cabana, Solar-heated child-friendly outdoor pool an Accessible apartment for guests with disabilities. Each apartment at Beachside has its own balcony or patio where you can watch the amazing sunrise in the morning-or sip a tasty glass of local wine as the day winds to a close. The ground floor units, ideal for families, provide easy access to the child-friendly saltwater pool, where a refreshing dip awaits. ... more less
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